We've recently had timber flooring laid in our Port Coogee home and wanted to give some feedback.
Andy we're loving our new Oak flooring and a beautiful job done. Your craft workmanship and attention to detail has really impressed.
Viv the Pricing was great, customer service second to none, no hassle along the way and your a good bloke to boot.
We Highly recommended Vivek and his team.
Gavin and Sammy
Better value than some competitors
Good range, better value than most competitors, one should negotiate on pricing to get best offer. But some alternate low-cost competitors provide better prices. After initial issues, Staff eventually helped sort out issues with refunds.
Good quality material and great service
The bamboo flooring looks great but it was hard to install and they provided us with like 10 extra packs which we can’t return.
Thanks again Cannington Harvey Norman flooring department.
The reviewer stated that an incentive was offered for this review
Sales representative to installation were great in Harvey Norman Osborn park
Sale representative was patient and gave me good advices on the process. He managed to order out of stock carpet and ordered it. The communication way was great with client. The installer were on time and done great job.
Very happy with our choice
Had great customer service from Kylie in the flooring department nothing was to much trouble and we ended up with a good product.
We had a small issue with the laying of the carpet as we paid extra to have furniture removed and they put it back in place with only giving the carpet a quick sweep which wasn't enough so we had to lift furniture again to do a vacuum.
Good Help Given
Good selection of rugs and well displayed, making choice easier. Helped by Owen who was extremely helpful & courteous and carried the new rug to the car. Well recommended!!
Now I have thirty words......
Saved by Hybrid Flooring
Little ill mannered dogs. Had to tear up the carpet. Had the Hybrid flooring installed and my problem was solved. Waterproof and easy to clean what a blessing. No smells. Hooray
Honest reliable service
Vivek was helpful, not pushy, reliable and followed up when he said he would. Told us the truth and didn’t try to underquote just to get a sale (as happened with another company).
Informed sales team, delivered as promised!
From start to finish it was a seamless process. Up front and honest, certainly did deliver more than promised. The execution was a busy period as expected. Replacing flooring throughout the complete home was a dust nightmare!
Very happy with installation
We were very happy with the service we received from Harvey Norman Caringbah showing samples and explaining our options, we were also very happy with the service we received from Lily, the only downside was the carpet layer was to ring us Sunday night to confirm time, we did not get this call, we went to work and had to return home which took over an hour to get home. The carpet layer was a very nice person and did a very professional job.
Good service and fitters were lovely
We had four bedrooms carpeted. Aaron in store was very helpful and sorted out issues well. Was able to book installation exactly when I wanted. Good quality product. The fitters were great. Polite, efficient and friendly.
Carpet Layer Excellent
Avoiding the retailer who made our last carpet installation a nightmare (see Bunnings review) led us to Harvey Norman. Really helpful salesperson at Maribyrnong store. Everything went so smoothly and the quality of the carpet installation was WONDERFUL - carpet layer fantastic. Can't say enough about it. The only thing we weren't told is that we needed a special vacuum cleaner for the particular stain resistant carpet we chose - so I've given 4 instead of 5 stars for this info not being passed on to us prior to purchase.
Very unpleasant smell
The service was fine BUT eight months after installion of the second most expensive pure wool carpet, though the room has been aired every day, the carpet has a very strong chemical smell. It's definitely not the smell of new wool which I quite like.
We were going to use it throughout the house but that is out of the question.
Happy with result despite some hiccups
Andrew from HN Loganholme was friendly, professional and efficient in his quoting. There were a few unavoidable problems which were handled in a speedy and transparent manner.
Very happy with new carpet.
Timbermax company extremely helpful
I also purchased Timbermaxx this year at HN Browns Plains. I have to applaud them for the helpful response to my challenges and especially a huge “thank you” to Matthew Thompson at Harvey Norman. Outstanding service
Questions & Answers
what is the cheapest carpet for sail a meter no loops would have to see what colours that price supply
Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty
Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...
Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.
In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"
Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring
Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.
We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.
PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.
Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.
We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.
1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.
2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.
NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required
Totally insulting untrue claims, ACCC should take action against all misleading and false claims.
Get an answer from our members and Harvey Norman The Flooring Specialist representatives
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