Sales representative to installation were great in Harvey Norman Osborn park
Sale representative was patient and gave me good advices on the process. He managed to order out of stock carpet and ordered it. The communication way was great with client. The installer were on time and done great job.
Very happy with our choice
Had great customer service from Kylie in the flooring department nothing was to much trouble and we ended up with a good product.
We had a small issue with the laying of the carpet as we paid extra to have furniture removed and they put it back in place with only giving the carpet a quick sweep which wasn't enough so we had to lift furniture again to do a vacuum.
Good Help Given
Good selection of rugs and well displayed, making choice easier. Helped by Owen who was extremely helpful & courteous and carried the new rug to the car. Well recommended!!
Now I have thirty words......
Saved by Hybrid Flooring
Little ill mannered dogs. Had to tear up the carpet. Had the Hybrid flooring installed and my problem was solved. Waterproof and easy to clean what a blessing. No smells. Hooray
Honest reliable service
Vivek was helpful, not pushy, reliable and followed up when he said he would. Told us the truth and didn’t try to underquote just to get a sale (as happened with another company).
Informed sales team, delivered as promised!
From start to finish it was a seamless process. Up front and honest, certainly did deliver more than promised. The execution was a busy period as expected. Replacing flooring throughout the complete home was a dust nightmare!
Very happy with installation
We were very happy with the service we received from Harvey Norman Caringbah showing samples and explaining our options, we were also very happy with the service we received from Lily, the only downside was the carpet layer was to ring us Sunday night to confirm time, we did not get this call, we went to work and had to return home which took over an hour to get home. The carpet layer was a very nice person and did a very professional job.
Good service and fitters were lovely
We had four bedrooms carpeted. Aaron in store was very helpful and sorted out issues well. Was able to book installation exactly when I wanted. Good quality product. The fitters were great. Polite, efficient and friendly.
Carpet Layer Excellent
Avoiding the retailer who made our last carpet installation a nightmare (see Bunnings review) led us to Harvey Norman. Really helpful salesperson at Maribyrnong store. Everything went so smoothly and the quality of the carpet installation was WONDERFUL - carpet layer fantastic. Can't say enough about it. The only thing we weren't told is that we needed a special vacuum cleaner for the particular stain resistant carpet we chose - so I've given 4 instead of 5 stars for this info not being passed on to us prior to purchase.
Very unpleasant smell
The service was fine BUT eight months after installion of the second most expensive pure wool carpet, though the room has been aired every day, the carpet has a very strong chemical smell. It's definitely not the smell of new wool which I quite like.
We were going to use it throughout the house but that is out of the question.
Happy with result despite some hiccups
Andrew from HN Loganholme was friendly, professional and efficient in his quoting. There were a few unavoidable problems which were handled in a speedy and transparent manner.
Very happy with new carpet.
Timbermax company extremely helpful
I also purchased Timbermaxx this year at HN Browns Plains. I have to applaud them for the helpful response to my challenges and especially a huge “thank you” to Matthew Thompson at Harvey Norman. Outstanding service
Laminate, vinyl or timber floor
We have used Harvey Norman on several occasions for purchase and lay of carpet and laminate. No problems, excellent job, very happy with the prompt service. To those considering what floor covering to use, think long and hard and visit friends or acquaintances to see first hand what the product looks like over a large area. We chose low sheen laminate. The finish is superb. Everyone comments on the look. Living on the mid north coast, the floor is constantly coated in a salt film, and after a couple of weeks every foot print shows. Cleaning is ...a nightmare. I have tried many products, even the top brand wood floor cleaners. No steam mop allowed. Now, I use good old reliable, clean smelling sunlight lemon liquid in warm water. I mop it on and literally walk all over the floor on old towels to dry it off. If you leave any of the products to dry themselves you are left with ugly smears. A friend has recently used vinyl and I would for preference use that next time.
Thomastown Flooring Victoria provided excellent service when choosing floating floors for our new home. We paid a deposit and our flooring was held in stock for eight months until our home was completed. The flooring contractor Draz did a very professional job of laying the flooring and we were very happy with the final result. All completed whilst we were still living interstate and only contact was by telephone. Only niggle the leftover floor boards were not left at the house and we had to make a special trip to Thomastown to collect them as there was no refund for an open box - even though only two boards were removed.
Got some laminate flooring from Harvey Norman and so far it looks brilliant. Really improved the house's pretty darn good.
Great service and contractors. Very pleased AA++
Recently used Harvey Norman for our flooring. Am extremely pleased with the results. From showroom staff to contracts, everything went extremely smooth.
Price was not the cheapest but we got exactly what we wanted. Could not find what they offered elsewhere so we went ahead.
I would strong recomment them to anyone needing new floors.
Got exactly what I dreamed of having
Slightly expensive, but I am happy with the floor
Questions & Answers
Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty
Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...
Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.
In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"
Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring
Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.
We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.
PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.
Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.
We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.
1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.
2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.
NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required
Totally insulting untrue claims, ACCC should take action against all misleading and false claims.
We ordered carpet recently however said that we were months away from installing. We initially asked for our deposit back because of incorrect measuring on our part and a price hike however came to an agreement. We picked a colour for purchase sake however now when asking we are told the carpet is ordered and we can't change the colour despite us saying we were months away and may change the colour????
We have paid a large deposit but not sure what to do as we know it will be a case of 'can't change your mind'...not sure why carpet needed to be ordered prior to use 100 percent confirming
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.