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Harvey Norman The Flooring Specialist

Harvey Norman The Flooring Specialist

Carpet Flooring, Laminate Flooring, Timber Flooring, etc...
3.8 from 359 reviews · View Statistics
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Reviews

  • Job Satisfaction
    3.5 (12)
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Francine
FrancinePeel, WA
  • 2 reviews

Hybrid floor

published

Too early to say much as floor needs two seasons to settle.
Simon's team of installers were awesome.
Thank you Dylan, Joel, Brodie and Sonny.
You were punctual, pleasant and polite. Great job.

Job Satisfaction
5/5
Incentivised Review No
Gavin B.
Gavin B.Perth, WA

Quality flooring

published

We've recently had timber flooring laid in our Port Coogee home and wanted to give some feedback.

Andy we're loving our new Oak flooring and a beautiful job done. Your craft workmanship and attention to detail has really impressed.

Viv the Pricing was great, customer service second to none, no hassle along the way and your a good bloke to boot.

We Highly recommended Vivek and his team.

Gavin and Sammy

Job Satisfaction
4/5
Incentivised Review No
Floor Types PurchasedTimber
Prakhar M.
Prakhar M.Greater Melbourne (Inner), VIC

Better value than some competitors

published

Good range, better value than most competitors, one should negotiate on pricing to get best offer. But some alternate low-cost competitors provide better prices. After initial issues, Staff eventually helped sort out issues with refunds.

Incentivised Review No
Floor Types PurchasedLaminate
Consumer
ConsumerGreater Melbourne (Outer), VIC
  • 2 reviews

No after sales service

published

We had vinyl flooring laid in our kitchen in December 2020 through Harvey Norman Chadstone. The flooring was bubbling soon after it was laid and we can’t get it repaired. The flooring section of the Chadstone store has now closed and no one in Harvey Norman will take responsibility for this warranty repair. Staff contacted are pleasant but ineffective.

Job Satisfaction
2/5
Incentivised Review No
Floor Types PurchasedVinyl
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nargess m.
nargess m.Perth, WA

Good quality material and great service

published

The bamboo flooring looks great but it was hard to install and they provided us with like 10 extra packs which we can’t return.
Thanks again Cannington Harvey Norman flooring department.

Job Satisfaction
4/5
Floor Types PurchasedBamboo
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The reviewer stated that an incentive was offered for this review

Zein
ZeinPerth, WA

Sales representative to installation were great in Harvey Norman Osborn park

published

Sale representative was patient and gave me good advices on the process. He managed to order out of stock carpet and ordered it. The communication way was great with client. The installer were on time and done great job.

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedCarpet and Laminate

Very happy with our choice

published

Had great customer service from Kylie in the flooring department nothing was to much trouble and we ended up with a good product.
We had a small issue with the laying of the carpet as we paid extra to have furniture removed and they put it back in place with only giving the carpet a quick sweep which wasn't enough so we had to lift furniture again to do a vacuum.

Job Satisfaction
4/5
Incentivised Review No
Floor Types PurchasedCarpet
Peter
PeterPerth, WA

Good Help Given

published

Good selection of rugs and well displayed, making choice easier. Helped by Owen who was extremely helpful & courteous and carried the new rug to the car. Well recommended!!
Now I have thirty words......

Incentivised Review No
Floor Types PurchasedCarpet
Rose
RosePerth, WA
  • 4 reviews
  • 4 likes

Saved by Hybrid Flooring

published

Little ill mannered dogs. Had to tear up the carpet. Had the Hybrid flooring installed and my problem was solved. Waterproof and easy to clean what a blessing. No smells. Hooray

Job Satisfaction
5/5
Incentivised Review No
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Honest reliable service

published

Vivek was helpful, not pushy, reliable and followed up when he said he would. Told us the truth and didn’t try to underquote just to get a sale (as happened with another company).

Incentivised Review No

Informed sales team, delivered as promised!

published

From start to finish it was a seamless process. Up front and honest, certainly did deliver more than promised. The execution was a busy period as expected. Replacing flooring throughout the complete home was a dust nightmare!

Job Satisfaction
4/5
Incentivised Review No
David M
David MNew South Wales
  • 3 reviews

Very happy with installation

published

We were very happy with the service we received from Harvey Norman Caringbah showing samples and explaining our options, we were also very happy with the service we received from Lily, the only downside was the carpet layer was to ring us Sunday night to confirm time, we did not get this call, we went to work and had to return home which took over an hour to get home. The carpet layer was a very nice person and did a very professional job.

Job Satisfaction
5/5
Incentivised Review No
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Ben
Ben
  • 4 reviews
  • 1 like

Great product but appalling installation job!

published

We couldn’t fault Harvey Norman sales team at Moorabbin for our laminate floors . However the contractors they use left our home in an unbelievable mess . We have had floors done in several other properties and it’s always part of the contract of sale to tidy up . Our home was covered in saw dust from cutting the boards . Piles of off cut pieces were strewn throughout our home . The balcony where they used the electric saw to cut the product was inches high in dust ! When we were finally finished after many hours of unexpected cleaning , the finished product actually transformed our home . We simply wouldn’t use Harvey Norman again unless they change contractors !!

Job Satisfaction
2/5
Incentivised Review No
Lib
LibSydney, NSW
  • 7 reviews
  • 1 like

Good service and fitters were lovely

published

We had four bedrooms carpeted. Aaron in store was very helpful and sorted out issues well. Was able to book installation exactly when I wanted. Good quality product. The fitters were great. Polite, efficient and friendly.

Incentivised Review No
Maria O.
Maria O.South East Queensland, QLD

Terrible after sales service

published

They were quick to take my money & arrange installation, but the layers did a bit if a shoddy job. I gave feedback & asked for a resolution.
Couple of vague emails back n forward.
No resolution. I had to keep chasing them up & still no service.
I'm left with old blue carpet sticking out on top of my lovely silver carpet.
Unprofessional

Job Satisfaction
1/5
Incentivised Review No
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Questions & Answers

Bea T.
Bea T.asked
Harvey Norman Carpet Flooring

what is the cheapest carpet for sail a meter no loops would have to see what colours that price supply

No answers
Corio
Corioasked
Harvey Norman Waterproof Flooring

Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty

No answers
Matt
Mattasked
Harvey Norman Carpet Flooring

Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...

1 answer
Adrian
Adrian

Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.

https://www.youtube.com/watch?v=3d8-2PhGo00

In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"

Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring

https://www.mohawkflooring.com/carpet/brand/smartstrand

Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.

We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.

PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.

Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.

We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.

1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.

2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.

NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required

Totally insulting untrue claims, ACCC should take action against all misleading and false claims.

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