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Allure Locking flooring Shrinks in Cold weather
We purchased over $4500 worth of Allure locking Saw Cut Dakota flooring from Harvey Norman Gepps Cross Store Adelaide over 6 months ago but have found this flooring very disappointing as it has shrunk so much, big gaps and coming apart at the joins. Really liked the look originally.
Allure floor locking - from good to bad
At about 8 month pregnant, in 2013, my husband and I realised that the original floorboards we were living on weren't going to cut it for a household with a new baby. We wanted something that looked good, was practical, easy to clean and install. I went to HN in fishwick and was directed to the allure locking floor. It seemed to tick all the boxes. We viewed the videos of how to install the flooring and with both my husband and father-in-law being carpenters, they said they could do it. When the tiles arrived we let them sit for several day to ...acclimatise to the conditions in the house, as recommended. It took them several days to lay the flooring in our hallway, kitchen/dinning and lounge room and it looked great when finished. I was very please with the results; however come winter time we notice that things stared to turn bad. Gaps started to appear in several places throughout the house and only got worse as the months went on. Summer came around again and some of the gaps shrunk but other stayed and only got worse when the next winter arrived. I made a complaint to HN and a representative of fyshwick came around. He took photos and said that an allure locking representative would be sent to have a look and it would be up to them to make the final decision. When he arrive he was in was in and out within about 10 mins. He said that as we laid the floor ourselves we were not entitled to have it fixed. I was a bit taken back as the allure locking floor is targeted to those who want to DIY. Never once was I told that if we laid the floor ourselves then pretty much warranty would be void. I would of definitely gone with something else had i know that. I'm at the stage now were I try and arrange my furniture to cover the gaps as its embarrassing. We are also doing a minni reno to the lounge room and I've had to buy more tiles so the flooring all matches. My husband and i talked about replacing the whole flooring but we cant afford to do that as its through all the house, bar the bedrooms and bathroom. The reason why I've come forward again with this complaint is that my mother just recently had her kitchen / dining room laid with allure locking and surprise, surprise, the gaps have happened to her flooring too. Her's was professionally laid and she was told that it couldn't / wont be fixed. How is that fair. I've never had a problem with Harvey Norman warranties etc. and have even recommended them to friends and family for their great service. Please note that my problem isnt with harvey norman, as their service is always good. My problem is with the flooring itself and the representative they sent out, who basically said their product isnt faulty and that the gaps are our fault. Disappointing is the word i'd use to describe my latest experience.
Got some laminate flooring from Harvey Norman and so far it looks brilliant. Really improved the house's pretty darn good.
Buying carpet from Harvey Norman Fyshwick
When my new residential house was completed, I purchased carpet from the relevant store. The decision to buy carpet from Harvey Norman Fyshwick were due to the fact that we're happy with appliances and furnitures bought from the same store. Both me and my wife like the carpet that were installed in our bedrooms and living room. However, to our disbelieved, the installation damaged our brand new floor skirting and even scrapping some huge chunk of paint off. I ended up having to touch up the floor skirtings. M wife, who had previously work in th...e similar industry, had never have similar complaint from customers regarding the floor skirting as the installer the company have back then worked for more than 20 years in similar field. When I called the manager of the carpet area up, the advice was I, as a customer has been warned. They advised that they have sent the mail containing relevant information out to our brand new address. I have not received the mail that was mentioned at the new place and the old place that we were living at the times. Despite a few times calling up about the carpet prior to installation, the salesperson or manager never bothered to ask if we have received the mail or not. The main thing in their mind is whether we have paid or not. During the phone conversation with the manager and voicing out frustration over this, the manager still put the blames onto us for not reading the terms and conditions which was supposely mailed to us. Apologies does not fix up our damaged skirting paint in the new house. The manager does not even try to offer a resolution but just putting the blame towards the customer. This will be the last time we will be getting carpet from Harvey Norman Fyshwick. Carpet - Good quality and presentation Customer services, installation.
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Great service and contractors. Very pleased AA++
Recently used Harvey Norman for our flooring. Am extremely pleased with the results. From showroom staff to contracts, everything went extremely smooth.
Price was not the cheapest but we got exactly what we wanted. Could not find what they offered elsewhere so we went ahead.
I would strong recomment them to anyone needing new floors.
Got exactly what I dreamed of having
Slightly expensive, but I am happy with the floor
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