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Harvey Norman The Flooring Specialist

Harvey Norman The Flooring Specialist

Carpet Flooring, Laminate Flooring, Timber Flooring, etc...
3.8 from 358 reviews · View Statistics
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Listing monitored by Harvey Norman The Flooring Specialist

Reviews

  • Job Satisfaction
    4.9 (108)
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Liz
LizPerth, WA
  • 4 reviews

Carpet review

published

All installed with no fuss in a timely manner.
Great product at a great price.
Great advice from Greg Craig at cannington. Will definitely purchase here again. Very professional job all round

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedBamboo and Carpet
Anne
AnnePerth

Amazing service

published

I can't recommend the guys at Harvey Norman Flooring in Mandurah enough. After receiving appalling service elsewhere I called into the Mandurah store and was given amazing service by Michael and Abid. The product selection was fantastic, great pricing and everything explained properly to me to help me make the right choice. I can't fault a thing.

The team from Infinity Flooring came to lay my floor and again such amazing service. Simon and the two guys working with him were a pleasure to have in my home, very friendly, happy team who did such a professional job and my floor looks fantastic.

Service from start to finish was exceptional and I highly recommend them all

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedVinyl
Pauli
PauliPeel, WA

Beautiful hybrid flooring

published

This is a really great product. It looks beautiful and modern and is easy to care for and clean. The installation was quick and professional. The service overall was very helpful. Great value.

  • Thumbnail
Job Satisfaction
5/5
Incentivised Review No
Francine
FrancinePeel, WA
  • 2 reviews

Hybrid floor

published

Too early to say much as floor needs two seasons to settle.
Simon's team of installers were awesome.
Thank you Dylan, Joel, Brodie and Sonny.
You were punctual, pleasant and polite. Great job.

Job Satisfaction
5/5
Incentivised Review No
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Marisa W
Marisa WPerth, WA

Fantastic service, advise and product knowledge.

published
Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedCarpet and Timber
Lesley P
Lesley PMandurah
  • 3 reviews
  • 1 like

Excellent product

published

Excellent service by Michael Fairbrass,attention to detail and choice of product good suggestions for fitting in with current decor. Installers Daniel and Sebastian did a great job. Would use your firm again , will recommend to others.

Incentivised Review No
Narelle H.
Narelle H.Perth, WA

Hybrid 1200 Flooring Installation

published

The sales experience was very good and the floor installation experience by Simon and his team was fantastic. Simon and his team were awesome and would recommend them to anyone

Job Satisfaction
5/5
Incentivised Review No
Virgo268
Virgo268Perth, WA
  • 3 reviews

So happy with our new carpet!

published
Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedCarpet
Colin
Colin Peel, WA

Perfect Carpet and Service

published

Michael and his team were very helpful from the start. Recommendations of the best type of carpet and underlay made our decisions easy. Right down to the carpet layers we were very happy with all aspects ie removal of old carpets etc. Would highly recommend Harvey Norman Carpet to anyone looking for new carpet. Good price too !

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedCarpet
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Gavin B.
Gavin B.Perth, WA

Quality flooring

published

We've recently had timber flooring laid in our Port Coogee home and wanted to give some feedback.

Andy we're loving our new Oak flooring and a beautiful job done. Your craft workmanship and attention to detail has really impressed.

Viv the Pricing was great, customer service second to none, no hassle along the way and your a good bloke to boot.

We Highly recommended Vivek and his team.

Gavin and Sammy

Job Satisfaction
4/5
Incentivised Review No
Floor Types PurchasedTimber

I am very happy customer

published

Great looking floor , I am very happy with service and very fast and precise installation.Thank You Rinzan and Your team for Your professionalism, I have felt very well looked after.

Incentivised Review No
Kris
KrisIllawarra, NSW

Great Service & nothing too much trouble

published

We recently bought & had carpet laid by a very professional carpet layer. He was on his own and worked solidly for 7 hours until the job was done without a break. Nothing was too much trouble, even removed and rehung a door for us. Highly recommend.

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedCarpet
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Great service From the beginning to end very pleased

published

From initial contact with Cannington store each progress step has been completed with expertise and the customer treated in a m o st positive manner ,.Kelli measured with diligence variety of carpets well outlined. The carpet layer was conscientious and could not have been more helpful.thankyou to all at Cannington flooring . Will certainly recommend Colleen and David Edmeades

Job Satisfaction
5/5
Incentivised Review No
Floor Types PurchasedCarpet
Baba Yaga
Baba Yaga Perth, WA

Job well done

published

Job done right and no mess after install , very neat and tidy , installers prompt, clean and friendly. After one room , we got other rooms installed . Would buy from you again

Job Satisfaction
5/5
Incentivised Review No
Sathish
SathishPerth, WA

Good product and workmanship

published

The Hybrid flooring from Harvey Norman was good and the workmanship is excellent, finished the job on time and very friendly, I strongly recommend the product and the trades people.

Incentivised Review No
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Questions & Answers

Bea T.
Bea T.asked
Harvey Norman Carpet Flooring

what is the cheapest carpet for sail a meter no loops would have to see what colours that price supply

No answers
Corio
Corioasked
Harvey Norman Waterproof Flooring

Hello i got neptune essential flooring laid and the quad or beading they put around the floor is pine timber that you put for windows outdoor ,not for floors it looks cheap and nasty

No answers
Matt
Mattasked
Harvey Norman Carpet Flooring

Does smart strand carpet really come with a life time warranty? ?? Lots of un happy people. ...

1 answer
Adrian
Adrian

Smartstrand used a video of a ToughMudder race with finalists trudging soil all over a white carpet, only to be cleaned on the video and claims of CANNOT be stained.

https://www.youtube.com/watch?v=3d8-2PhGo00

In the ToughMudder video you hear claims from Mowhawk's representative - "no match for Smartstrand forever clean which was easily restored to its ORIGINAL BEAUTY"

Other claims " SmartStrand is an easy to clean carpet that stays clean. Durable, STAIN PROOF, soft and comfortable". Mohawk Flooring

https://www.mohawkflooring.com/carpet/brand/smartstrand

Then there is the Rhino and later the Zoo challenge... Say no more beyond this is absolute misrepresentation.

We have a family of 5 and the marks from every day walking across are not removable How can they claim with visual representation that zoo animals cannot mark it? The SmartStrand carpet we bought based on these claims, looked like it was tired marked and old and in need of replacing within 8 months.

PLUS the Harvey Norman flooring sales team refused to accept and tried to shift blame to anything else, except acknowledging that the Mohawk carpet simply make and made untrue and false claims.

Harvey Norman could have done the only right and honourable thing (at NO cost to them as they'd pass it back to manufacturer), by saying it is NOT fit for the purpose and does not live up to the claims made of it and we'll refund or replace. They did neither.

We purchased for 4 rooms including a large lounge solely due to absolute assurances from the sales people that the “un-stainable” claims made were true.

1. The Smartstrand carpet purchase, was the worst decision we have ever made. And sadly, we cannot afford to replace it yet, and still have the worst carpet decision reminding us daily.

2. The second worst decision was where we bought from as a result of the after service. After literally a couple of months we wanted the disgusting carpets replaced after we'd had them cleaned and they remained with discolouration stains, were just dismissed and we were told we needed to engage a different carpet cleaning service.. which we did AT OUR ADDITIONAL COST - and even then the Harvey Norman referred carpet cleaner said it was poor quality carpet and the marks wouldn’t come out.

NB - Apart from anything else, if the carpet is claimed to be "the easiest to clean carpet on the planet" and is "un-stainable due to its scientifically proven nano-technology" - why is a special carpet cleaner required

Totally insulting untrue claims, ACCC should take action against all misleading and false claims.

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