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No after sales service
We had vinyl flooring laid in our kitchen in December 2020 through Harvey Norman Chadstone. The flooring was bubbling soon after it was laid and we can’t get it repaired. The flooring section of the Chadstone store has now closed and no one in Harvey Norman will take responsibility for this warranty repair. Staff contacted are pleasant but ineffective.
I wanted to look at vinyl flooring as I knew little about the product. I needed to replace the flooring in our bedroom. The Salesman was very helpful, educating me about the differences in the products and how to lay them and that I would need to add 5-10% extra for cutting waste. They had a few choices on sale. After discussing the options with my husband, I was able to order the flooring over the phone the following morning and arrange for pickup from their warehouse. I am definitely someone who needs to see the product in a showroom so that I can make an informed decision. I appreciate that they often have flooring on sale, especially if it is a small quantity, it is often reduced in price.
Everything fantastic from Sales through to installation!
The Sales Rep at Harvey Norman Nunawading was outstanding - so knowledgeable and patient.
The installers were on time and completed the job promptly and without incident.
Can’t recommend the Godfrey Hirst Hybrid Flooring Flooring product enough either - simply bulletproof!!
Vinyl flooring problem fixed finally
I had vinyl flooring installed about 18 months ago and was very unhappy with the way it was installed and the then person in charge who kept promising to take care of it and never did and because of illness and the lockdown I just gave up until recently when I decided to make another attempt at rectifying some of the problems I had. To my relief and surprise I found the person in charge had been replaced with Sam who was the complete opposite. Even though it was out of warranty he sent someone to rectify my main problem of different levels tile...s to vinyl which has made a big difference as it was unsafe before. I commend him for his prompt action and his excellent Customer relations as I had not shopped with Harvey Norman since the unfortunate experience I had had. So a big thank you in appreciation of all you did Sam.
I had attempted other quotes but was not satisfied with service or quote.
I contacted HN Nunawading Victoria, for a quote on my floors. Tom replied and phoned me on a Sunday and came out the very next day. I got the installers through HN as well and am extremely happy with my new beautiful floors and installation qualityz Highly recommended, now to get my carpet areas done!! I dealt with Tom only who replied quickly to any enquires and called me a few hours after job completion to see that I was happy with everything which is great follow up with customers.
Do not believe them
I had hybrid flooring eg Neptune essentials laid in my kitchen . My complaint is instead of installing quad or scoatia around the room they put window beading ? When i enquired about this they said it comes with this flooring and that quad or scoatia does not have a code for this product to choose for this floor like laminate. So i called the installer he told me all new homes from metricom have this beading. Waurn pond Geelong is the store. who put window beading on the house floor what the???
Having had previously dealing with Harvey Norman O’Connor before I went back to Elter who gave outstanding service once again all the staff looked after me with both carpet and vinyl planks I would recommend to everyone to go to this store
- Harvey Norman Vinyl Flooring
Brilliant Service & Great Product
I decided on the Flooring Team at HN Osborne Park after spending over a month researching vinyl timber planks & visiting flooring stores. Blake was my main contact & was really helpful & responsive to any queries - I didn't have to keep trying to chase up information due to lack of replies. During the initial deciding stage I spoke to several other staff members if Blake was unavailable & they were all really helpful as well. When I made my product decision I felt very comfortable with knowing I'd made the right choice & not pressured to buy something more expensive but less suitable. Rick & his team of installers did a great job on the installation & were both professional & friendly in all contact. The end result looks amazing!
Poor laying, no follow through with promises
Started as good service, after laying, I was not happy with a few areas, but they said give it time to settle, still not happy, lifting in places and poor edges. Rang twice, manager came after the second call to inspect, said would get the layer out, that was last November. Went to store to complain, will follow up they said, now it’s nearly June. Will never recommend to anyone.
The slightly backed vinyl floor covering does not perform well in hot or variable temperatures. Confirmed by family in Queensland and in Tasmania. Pretty much ruled put everywhere in the country.
The reviewer stated that an incentive was offered for this review
Never ever buy novacore
We had this nova core product installed about a year ago. The first day it had marks all over it. Our very light weight dining chairs which all have a soft bottom scratch it just by half lifting them up and out from under the table. Its supposed to be catch resistant. The product bends like paper and is missing half the thickness. We had the rep out Stewart, and his report came back saying we had damaged it. Its faulty plain and simple. They now have a new product which is twice the thickness and doesn't bend, thats what the product is supposed...to be like but they released it such a hurry they must not of tested it properly or they just thought they'd make some money off suckers like us before their proper products comes out, I will be telling everyone I know and using every review site I can to tell people about these crooks. I run a business and have hundreds of customers in the building industry so they picked the wrong person to rip off.
Wonderful experience from start to finish.
We recently brought Godfrey Hirst hybird vinyl floor planks in 320 Sunlight from Harvey Norman Liverpool Mega centre store. Rhynal was our sale consultant. I found him to be very friendly, informative, he knew his products & what he was selling. He answered all our questions & concerns so it made our buying experience much easier.
Our floor installer was Junior Papalii & his team. OMG I can not tell you how much I am impressed by Junior & his team. They went above & beyond for us. Junior took so much care & attention to details on his workmansh...
Easy to install Vinyl flooring from HN Malaga
I went to couple of shops looking to buy vinyl flooring that i can install myself.I went to HN malaga just to have look at their ranges /prices and I was surprised that they actually had a lot to choose from. I ended up liking their novocore vinyl range, which I could easily install myself, because I could click them together without needing glue or underlay. I was surprised that the salesperson went out of it's way and gave me a small demonstration on how to install it, very helpful. I asked him to give me his best price, as I have been to oth...er shops and the prices were cheaper but the salesperson matched their price and I was very happy as this product looks far better than the ones I had seen. I am very happy with this vinyl and I found it easy to install, thanks HN Malaga.
Questions & Answers
I'm looking to purchase 200m2 of the Isocore Hybrid vinyl planks for my home. Can anyone give me any feedback on this product. Good , bad or otherwise .
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