76 questions from our users
How can I check my purchase?
Am I able to purchase an air conditioner with installation included from Harvey Norman though I am a pensioner.
I can pay a deposit on the day.
why do you continue to support the despicable alan jones with your advt $$$$? will never step foot in a HN store again so long as you support him.
It's bad enough you sell overpriced poor quality furniture, but why advertise with Allan Jones - women are you main customers and you are encouraging violence against women
Is all Harvey Norman bedroom furniture complete for pick up or is it flat pack
I am interest in buying a 65” tv at HM North Geelong...on line under delivery for my post code in Lara, it states free delivery...when I called to make enquires I was told not true, yet I have it in writing...I am a pensioner and don’t have a vehicle to pick it up and am paying enough for the tv...as far as I know, by law, you have to follow through with the ad...is this correct?
My order hasn't been delivered after 9 weeks... I am tiered waiting and want to cancel it now. What are my options ?
You need to talk to them about the delay and find out if they are waiting on the product to be delivered to them to on deliver to you. They may have it stuck on the dock. You would be entitled to cancel I am sure but then you may have to wait a while for your new order. Talking to them would be the best resolution
Ordered couches from HN some 9 weeks back! 9 weeks... that's right... and the delivery is still pending with no confirmed delivery date. Any idea what are the policies around cancellation?? I am tiered waiting...
I bought a lovely sofa from EOFY sale in Cannington. Was delivered last week. No problem there. However it is just too big in the small living space I have. I have not used it at all. Can I return for a refund.
This might sound blonde but does Harvey Norman have layby? Btw i'm in Australia
last 6 months, I bought bathroom vanity from Harvey Norman Liverpool.
Sale person told me this vanity is in warranty for one year.
and then I peace of mind and bought vanity with tap around 700 $
unfortunately but have some defect on material and after using all chick board pop it out,
Then when I claim warranty, to fix that issue, Harvey Norman guys said its water damage. It's not come out in the warranty. but on buy time Harvey Norman sale person said its come on waterproof warranty.
because vanity used in bathroom and water used on the bathroom. that's why I satisfied and bought, now they totally disagree.
Now sale person said you bought this vanity from FROME COMPANY, not for Harvey Norman, go and asked them not for us because the product belongs to FROME COMPANY, not for us.
but I gave money to Harvey Norman counter and I have the receipt. then what should i do???
I assume you mean ‘chip board’.
Extract from ACCC website.
“The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer”.
Show HN this and if they still refuse then contact ACCC for correct guidance.
Also record the times, dates and employees names who you spoke to and their advice for subsequent legal action.
Redemption? I purchased a smeg coffee machine, a milk jug & a matt. Received coffee machine only. Enquired & advised I have to redeem the product from smeg! Harvey, I have paid you for it? Why do I need to redeem it? First customer service mistake. 2nd mistake, I redeem products & advised 6-8 weeks eta. Harvey. You have rorted & hoodwinked me. Mothers day is well & truly done & dusted in 6-8 weeks time .. How bout being upfront about this eta. Not after your purchase? Looking forward to your reply
I recently got the delivery of a three seater leather couch...it did feel right when we first made an order but after receiving the order..it doesn't feel right...isn't comfortable at all...especially when we both my husband and I have posture problem...Is there any solution to it such as how we can return it?Is it refundable?has just been 2 weeks since we got the delivery....who should I call for help.
How should I get in touch with the HN customer service since I only got the answer saying call in the showroom which I had tried couple of times and felt disappointed so looking forward to someone who is here to help me.
Re Order # 2101842395.
Order placed 09/03/2019, and paid for, no delivery after 15 days!!!
Placed phone call to 0297636891, after holding 15 minutes pressed 0ne, as requested for callback, inserted phone number and have been waiting over 24 hours for callback. I certainly didn't expect this lack of service from Harvey Norman. Where is the order, and how much longer before delivery???
I currently have a mattress on ‘layby’. I’ve paid a deposit but I have changed my mind on the purchase. Will I be refunded my deposit?
You should be able to get a full refund under existing laws. If for any reason HN refuses the refund tell them you will bring matter up to the Consumer Affairs.
My partner purchased a bedroom suite (tallboy/sidetables etc) two years ago and it still smells awful. He thought the smell would go away but it hasnt. His clothes smell. The room even smells if the balcony door needs to be closed due to bad weather or we go away. we’ve tried everything from scented liners, furniture wax, airing them outside for a week. Nothing has worked. Has anyone else experienced this?
Can an item bought at one Harvey Norman store (Dandenong - not yet delivered) be delivered to another (Swan Hill)? My circumstances have changed since purchasing the item (fridge).Thanks
Do you do pick up now pay later for tv's for how long?
We brought a 75 inch tv on the6th of November for 2600 dollars and now find the same tv going for 2286 dollars.I believe that Harvey Norman has a policy that if the cost of a product is reduced within a short time frame that the price is reimbursed.Can you please let us know if this is correct or has there been a change in your policy? Thank you Jo Robertson
Bought dining table from Harvey Norman ALICE Springs less than 2 weeks ago. There was a tiny bit of polish gone from one of those corners. mishandling during transport. I didn’t bother that at all. Now table started to crack.little bit. Can you return this table to HN?
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