Harvey Norman Questions & Answers

where is the Donna lounge g suite made

Looking at buying a Portland 2.5-Seater Sofa with Chaise, but I can't find any reviews. Has anyone bought it? thoughts?

I purchased the berlington 3 seats and two recliners . I purchased it because it was the exact brown I was looking for. When they delivered it, it was GREY. The store manager said that the colour changes depending on your lighting at home? What? This is not what I want and I would really appreciate it if this was rectified.

I'm wondering if anyone has purchased the aquilla 3 piece manual recliner leather lounge. Any information would be helping. Thank you.

Has anyone purchased the Manhattan Modular lounge and had issues with the stitching falling apart from day 1?

Do you take away old recliner when you bring the new

We paid $2878 for a spa bath and were told we would get a 10% Harvey Norman Gift Voucher... after paying for the bath we asked for the gift voucher but were informed we had to wait until the spa bath was delivered... this took several months and several weeks after the spa bath arrived we realised we didn't get any gift card !!! Would be buyers please be aware of these marketing practises & promises...

Has anyone got the kade / kobe lounge? We ordered one and it’s so hard and not like the display on the floor. Did anyone’s soften up quite a bit ?

The Westinghouse fridge we bought just 3 .5 yrs ago has stopped working in what is currently a very hot summer and most of the contents were lost. My research tells me that the expected life of a fridge of that standard is a lot longer. When I phoned the H. N. store we purchased it from I was referred on to the manufacturer. When I reminded them that this was against Accc guidelines they basically ignored my comment insisting that my only other recourse was to book a repairer at my own expense. As small business owners we are very much aware of the responsibilities of a business to its customers and always live up to them. It seems there are separate rules for big Businesses Why is that?

I have purchased a fabric couch under 6 months old. One back cushion is sagging already. Is it still under store warranty?

How seriously does Harvey Norman take the consumer guarantee? Not very apparently, they are a law unto themselves and make it up as they go along. My ex-partner and I purchased a LG fridge with ice-maker 6 years ago along with a $5000 oven, a microwave and other kitchen appliances, we were renovating our kitchen. Everything was purchased on the same day from the same sales assistant all delivered to the same address. My ex-partner put the fridge on his interest-free payment plan. This becomes important later. The freezer stopped working and because the freezer no longer works neither does the ice maker etc. Not being mechanically minded I called a repair person out on a Saturday to have a look at it. He advised it was the inverter compressor that actually has a 10-year warranty. The repairer advised he would reduce the price of the Saturday call-out and send me an email because he knows how Harvey Norman can get with these things. Long story short the proprietor, rude man that he is, has consistently pushed me back to LG (againt ACCC laws FYI). Oh and apparently cant do certain things because my EX, who they have spoken to twice and he has given them permission twice to deal with me, has his name on the invoice DESPITE all the other products purchased on the same day from the same sales assistant all being delivered to the SAME address ergo concluding that the fridge was actually a joint purchase but had to go in his name because of the interest-free method of payment OH and it can be proved that payment for said fridge came out of a joint bank account. First I had to wait for one of LGs repair guys to come out and assess my freezer. His conclusion, he couldn't tell whether it was a gas leak (only a 5-year warranty on that as it was pointed out to me, apparently consumer guarantee doesn't apply here either) or the inverter compressor (which has a 10-year parts replacement warranty only! I will have to pay for the install) Interestingly I called around to a few repairers to get prices and the prices I got for where I paid for the labour but not the part were just as or more expensive than the ones where I paid for labour and parts.....hmmmm. So one would assume a freezer not freezing - ie not doing what is meant to do would be a major fault right? According to this proprietor NO. Because there have been no previous faults with the fridge/freezer this isn't a major fault. The LG technician cannot determine the cause of the issue. Major issue? Again NO. I am supposed to pay for the repair and if it works great happy days IF it doesn't he will relook at the situation for me. Very generous of him. I submitted a case through Fair Trading then lo and behold I get an email advising that LG has generously decided to pay for the labour for me. The problem still being they are unsure of the problem. So I am supposed to re-arrange my life and work again so I can make time for a repair tech to come out and maybe fix my freezer. I politely declined this offer because after doing my research if this issue is exactly what the first tech had told me, the one I paid for, then the it cant be repaired. So now we await a date to go to QCAT and the ACCC called me yesterday for more information and sent me an email of my consumer guarantee rights. I sent them all the emails between myself and Harvey Norman Rothwell and they have deduced from these emails that Harvey Norman is pushing me back to LG and trying to diminish their responsibility. So in answer to my top question. Does Harvey Norman believe they are a law unto themselves and that Australian Law and Consumer Guarantees DO NOT apply to them. HELL YES they do!

all very good but looking over this online question site from all the questions submitted i dont see any answers !!!!!

have placed and paid an order for a pair mobility crutches yesterday 27th Sept just now recd text from you advising not available until mid november Iam having knee replacement on 11th October so this order will be too late for my use the order no 31000062603 please cancel this order and refund in full please confirm carol kimhi

I am interested to purchase ROKU 55" Smart TV. Where do you stock them

Do you stock 55" ROKU TV

I ordered a rug about 4 weeks ago with delivery but it hasn’t been delivered. Denise Sloggett 11 Feodora Crescent Narre Warren 3805 ph 0411 443 367

Is Harvey Norman going broke? There seems to be a bit of a theme in the last month of orders getting cancelled or the items not being shipped.

When products are sent back to Harvey Norman are they sold to the highest offer. Send a $2199 split system air conditioning unit back because of a terrible install and it be sold for a fiver only to be resold and installed again

Why was my order not accepted but the money still taken from my bank. If the order is not accepted then the money should not be taken. Harvey Norman has taken my money and not provided me with a product, which is theft.

I purchased a washing machine & dryer. These were sent from AEG to my local HN store and from there they were delivered to me. Both arrived unboxed with just very thin plastic wrapping for protection, and even then there was no plastic covering the top of one of them. Is this typical of white goods from HN? I can't imagine that AEG would have sent them to the store like that..

I've previously purchased white goods (online) that arrived in boxes with ample protection so it seems very odd.

Despite the fact that besides 2 very small scratches to one of the appliances display panels (not happy about, but no doubt they'd tell me I was being picky if I complained) they appear outwardly to be otherwise undamaged, but I am not totally happy or comfortable with the situation.