103 questions from our users
I have a delle lou recliner lounge. The recliner mechanism's wire is broken in one of the chairs. I can get a new one, but I need to know the length of the cable that is needed. Is it possoble to find out the length as the original (broken) one is in pieces and some bits could be missing. Thankyou.
I lost my product receipt how can i obtain receipt again online...?
I was delivered a love seat today bday made - but that’s why I paid the amount I did for it.
However the table part is cracked. Can you please send me a new part?
Eagle Gaming Desk. Order online
I have ordered the wrong item and would like to return it
Do you do lay-bys?
Hi, I ordered a new “ Beatrice” bed 3 weeks ago, but have just lost my job due to Corona virus. The bed was $1999 and I paid a $400 deposit, can I cancel the order? And will I get any money back?
Hi I placed an order for a suite just a week ago but no longer need it I paid 500 deposit what happens now?
How do I make a claim? I ordered a product 18th June was to be delivered 24th June. I’ve sent many many emails to both HN & the courier company to see where it is. I’ve had conformation from both the courier & HN that my item is lost. That was on 9th July but I can’t get any one to take this seriously or to call me back. I’m beside myself I’ve made many requests for someone to call me to no avail. Help please.
Do you sell Keva Planks
I bought dining table with six chairs,22 months ago and table seems to faulty as big cracks appeared on its base.it hasn’t been moved since first installed by Harvey Norman recommended personal
I bought three different items , all faulty.
It’s the worst ever experience
how do I make a claim against a double charge accounting error ?
Everyone call head office like I did and ask to speak to someone in charge and complain about there online department as that whole department needs the person in charge of the online department fired. Head office number is 0292016111
UPDATE: I called the above number 3 times today and each time the lady who answered was great, she tried getting through to the online department but no answer so she sent them a urgent message asking them to call me, she told me if they don't call me by 4:30pm AEST to call her back, no call lol so I called back and the lady said they replied to her message saying they called me, I got no call so she put me on hold and I was put through to another lady from the online team, was given a full refund as she wasn't aware of this issue as the people who monitor the email and messenger complaints about orders aren't sending to the correct people.
I recommend calling the number above many times and you will get heard.
Don't give up it's your money and if they can't get it rite it's not your fault.
Why oh why didn't I read the reviews first. Like all before me I've had the same poor service from this dodgy company. Very slow service, no number to call, no one will reply to their online message service, blaming covid for their delays. Never again.
I am still waiting for delivery Microwave order 2102565772 to David Brent, Maroubra 2035 Tel:93440145
Why do you allow people to purchase items that are out of stock ?
Are you not embarrassed by the number of bad reviews?
This is how Harvey Norman works, their online portal is so bad that they don't know how much stock they have or any of their store have? I decide to never shop again with HN again, after a hopeless and painful online shopping experience.
Can I get refund of goods on back order to enable me to purchase alternative product
I would like a phone no to speak to a customer service person please
Is Harvey Norman laying vinyl flooring quotes now?
I ordered a $1000 gift card and then separately a $1995 TV. Both orders got cancelled with a stupid security email. But guess what you have taken $3k out my account. Tried to talk to the reps via chat and they are useless. Just gonna go to the ACCC and make a formal complaint!
I have place a order for micro wave 1 hour ago, model MS2336DB , maker LG .
My name , Barbara Pelle I paid by card , did not get any confirmation
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.