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Harvey Norman

Harvey Norman Questions & Answers (page 4 of 6)

Online, Retail Stores
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107 questions from our users

Jen

Jenasked

Retail Stores - Electronics

Does Harvey at Munno Parra SA do paybyes on Nintendo switch?

No answers
Angela

Angelaasked

Retail Stores - Electronics

Brought a large tv in December set it up on the stand and everything and today it fell off the stand and cracked one side of the screen, can it be repaired?

1 answer
Rainbow Rule
Rainbow Rule

It will probably be more expensive to fix than to buy a new one, unfortunately straight in the bin.
My good advice to you or anyone if you purchase a new thin digital TV.
Always buy a (WALL BRACKET) as well as your TV and install it , so it will never fall over.
(These thin OLED tv's are very fragile).

Kaz

Kazasked

Retail Stores - Appliances

Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you

No answers
Sheila H

Sheila Hasked

Retail Stores - Appliances

Belling induction/ convection range available for sale?

No answers
Julie

Julieasked

Harvey Norman

Can I layby an item ?

No answers
Kylz H

Kylz Hasked

Retail Stores - Electronics

I recently ordered a fitbit, but the colour I wanted was out of stock in my store, so was told to order it online and pick it up from the store, how long will it take?

No answers
mary-rose

mary-roseasked

Retail Stores - Appliances

I paid a deposit by phone on a washer because of discount offered by State
government. Product to be delivered in 2 days when I pay balance. Could I cancel order and have deposit on Master Card credited.

No answers
john homer

john homerasked

Online

I received message on mobile, 0405601039, -"you have (1) package from Harvey Norman! Ref:7836903W Last chance to pick it up ..http://bit.ly/2FbMH8p". I have just got out of hospital after account but my last contact with H N was several months ago when bought & took small TV. Please let me know what this about? email address -[email address removed]

1 answer
Big Mick
Big Mick

Hi John
It's a scam I received the same thing and also one saying I had a parcel from DHL as well.
I contacted dhl and they told me they were aware of this scam which was in circulation.

Kim W

Kim Wasked

Retail Stores - Appliances

Can anyone confirm if all HarveyNorman stores will do laybys on a washing machine instead of this interest-free rubbish?

1 answer
jj01
jj01

Some stores do, some don't

A O’ Brien

A O’ Brienasked

Retail Stores - Furniture

Hi, we bought a brown corner sofa aprox 8 years ago and it’s flaking even on parts of the sofa that no one even sits on. What is causing this please?

2 answers
paully2012
paully2012

Hi, given the sofa is eight years old I would expect some flaking if its faux leather. The sun will also cause it to flake.

Wary shopper
Wary shopper

I’d say it’s not genuine leather, just bonded leather

julie

julieasked

Online

I Received this sms on Sunday, is this legitimate? I have ordered items from other companies online.
Hi Julie,
You have (1) Package from Harvey Norman!
Ref: UPS-71QE68FT-PRIORITY
Last chance to pick it up >>

1 answer
jj01
jj01

Spam.

Mick

Mickasked

Online

i got a msg saying I have 1 package to pick up from Harvey Norman last chance to pick up just wondering were from and what it is

No answers
Bec

Becasked

Retail Stores - Furniture

I bought a glass and chrome dining setting from Harvey Norman now the top glass panel has actually come unfixed from it's fixing have emailed pictures made calls to the store in question and still have heard nothing back after months besides going into the store and talking to someone in person as it is a fair way from my residence what other options do I have?

1 answer
jpc43
jpc43

Call them & give them one more chance if you hear nothing go to the consumers traders & tennants tribunal ( thru fair trading) & lodge a case with them. I had the same problem with Harvey norman, They wouldn't return phone calls, wasn't interested in fixing faulty goods & the store just kept coming up with the most ridiculous excuses & basically wasn't interested. As soon as the consumers & traders tribunal contacted them I had 5 calls from Harvey Norman within in 2 days & they were made replace the faulty item.

Chloe

Chloeasked

Retail Stores - Appliances

I bought a portable air conditioner yesterday and it wasn't working as expected. Instead of cool air, it was blowing hot air out. When I called them to return, they told me, to refund, it has to be a fault with the machine and if they do refund, they will deduct 30% of the price. Is that correct? I haven't heard of such policy in my life.

3 answers
Arkay
Arkay

Chloe, I believe consumer law states that if the product is not fit for purpose, you are entitled to a full refund.

mmaddogz
mmaddogz

Yes Arkay you are correct, however, with portable air conditioning, the compressor releases hot air. This hot air must be vented OUT of the room in order for the cold air to do its job. All details are explained in the user guide. Also, a venting tube is usually provided in the box along with instructions on how to vent out the air correctly. There doesn't seem to be an issue with the product, it is just not being used correctly.

ChrisOz
ChrisOz

mmaddogz, how can you tell the the product is being used incorrectly based on the above? Nowhere in the original question does Chloe mention that hot air is being vented from the compressor at the rear of the unit. Seems a bit presumptuous.

Ivan

Ivanasked

Online

I ordered a laptop 7 days ago and have only received an email saying my credit card is being verified and a confirmation email will follow. Nothing else has been received, not even a confirmation email. In the last few days I have rung repeatedly and always end up on the 'leave a message' option. Several times I have requested a call back but none has been received. The money has been taken from my Dad's credit card already. I have no confidence that I will receive the order within 10 days of purchase. Can anyone tell me how to cancel the order and get a refund?

1 answer
Disie
Disie

I bought a Laptop online via Click and Collect. 2 hours and you can pick it up, they say. In 2 hours I call, no-one knows what happened. FINALLY same thing, my payment (PayPal( hadn't ben verified! I mean, PayPal is INSTANT

Katie P

Katie Pasked

Harvey Norman

Do Harvey Norman layby?

4 answers
Rick
Rick

Not as such, but you can put a deposit on an item and they will hold it for you an agreed period, but the next payment much reach the full purchase price.

Do yourself a huge favour don’t shop at Harvey Norman they are disgraceful!

Sonya Robertson
Sonya Robertson

You might have to ask in store. Sorry i don't know

Ljstew

Ljstewasked

Retail Stores - Furniture

What would Harvey Norman cairns store charge to have a lounge suite delivered to Clifton Brach?

2 answers
Dora XP
Dora XP

You would have to get in contact with the store to see where they deliver and if they have in stock and how long before you get it , I don't work for Harvey Norman but was enquiring myself when I was in a store to buy a lounge suite, and was surprised at the time I had to wait for that lounge suite was 6-8 weeks , each one could be different and you could ask them if allowed if you could find your own freight if you preferred , hope this helps , have great day

Didi
Didi

don't deal with them! 3 months to get one delivered in a suburb in a regional country town! Then damaged!

Seona H

Seona Hasked

Retail Stores - Electronics

Hi,
About 9 months ago I purchased almost 2k in monster speakers etc and paid cash. We had one faulty one and I am so far yet to find the receipt. Technically it should be on the computer system as I had to give my name and address for the purchase. After visiting the store, the lady proceeds to tell me that none of my purchases are on file! It seems a bit fishy to me that when I paid 2k cash and my receipt was printed off, what's to stop the staff member going in and canecelling the transaction and pockets 2k? What are your thoughts on this?? Cheers Seona

4 answers
Ron
Ron

It's possible. I think that if you went back without too much time passing then they certainly should have it in their transaction history. The guy who owns it isn't a customer focused person which isn't the best thing considering he needs customers to survive so it's possible that money suddenly went missing, wouldn't put it past him. Just my opinion though. Probably needs to recoupe the cost of the other half spending money on her mayor campaign, oh wait! That's right...used tax payers money instead!

1) Find your bank statement, I hope you used a card (VISA/MasterCard) proof of transaction. Then 2) go back to them knowing you d have proof. 3) Read this two links
https://www.accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defects AND https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. 4) I would also notify the card issuing body/bank et al. and also consider a claim against your Visa/Mastercard they usually have complimentary protection.

Least that's what I woudl do! Good luck.

mmaddogz
mmaddogz

Seona, from my experience, not all Harvey Norman stores are connected. They are simply all individually franchised. Are you sure you went to the original store to look for your transaction? If this wasn't the store you purchased from, they will not be able to see you transaction history. The best thing to do, would be contact all Harvey Norman stores and give them your details, they will be able to find your proof of purchase.

kaz

kazasked

Retail Stores - Electronics

We bought a smart Samsung tv 2 years ago. The other day my daughter threw my phone and it landed on the screen and its cracked. The tv was expensive and wondered can we bring it to be repaired.? Are they worth repairing? i am devastated as i love my tv and would be a shame to throw out. We didnt get extended warranty on it unfortunately .Can you advise me please what to do. Thankyou.

1 answer
Allen
Allen

Three solutions here 1Buy new Television
2 get rid of mobile phone
3 adopt your daughter out

Sujan

Sujanasked

Retail Stores - Electronics

Can I get refund on the product care plan I bought for a computer last week? Can I do it online? I think I do not need it anymore.

1 answer
ChrisOz
ChrisOz

You actually never needed it. Extended warranties are a scam and should have been outlawed long ago. As are 12 month warranties.

Australian Consumer Law stipulates that you should expect a reasonable service life from a product (warranty periods aside). Just because your $2500 computer has a 12 month warranty doesn't mean you need an extended warranty to cover anything beyond that. If it breaks down 18 months in, the law is on your side.

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