So far very good
Can't get thru on the phone but their online chat service is superb. Haven't flown with them yet but had to change our flights due to pregnancy. Paid the $200 per person (x3) fees and then filled out the medical fee waiver form and within 3 weeks received an email and refund of the fees.
Extremely helpful!! And we can't wait to fly and enjoy our trip to Hawaii next month.
A good solid airline
I have flown Hawaiian Airlines many times in the last 10 years Sydney Honolulu return. I book with a reputable travel agent. Prices are the same with online options. But a good travel agent shows photos of the cabin, gives advice on best seats, tells you the truth about extra comfort, business, luggage allowance, can show you meal menus and entertainment options, etc. Yes, you can find this on the airline website if you have time to look but a good agent can do it faster. Plus you have someone to help you out if needed. Hawaiian economy are e...qual to Qantas and better than Jetstar(the only other airlines that fly that route). It is a full service airline so food an drink are included. And 2 bags per persons with with a weight of 32kg per bag plus carry on. The extra comfort just in back of business are better than other areas. Economy meal but more recline and a little wider. Business class is the old style, not fully flat. But I believe that is changing with the new planes/upgrade. Hawaiian is usually the same price as Jetstar and cheaper than Qantas. That route I would choose them over the others.
- Verified customer
Travel from Brisbane to Honolulu
Booked my flights on their website which was pretty easy to use and didn't have any issues.
I have used Hawaiian Airlines a few times now and have worked out the best seats are the last seats in the back of the plane because they usually block off the last 2-3 rows for their flight attendants to use to relax during the flight. They make sure no one goes to sit on their seats which is great so you are usually able to fly without anyone behind you kicking or complaining that your seat is all the way down. Make sure you be friendly with the s...
Extra comfort seating
If you are thinking of paying extra for the privilege of sitting in a day care centre with screaming babies and kids under 10 kicking the back of your seat and never shutting up for 10 hours go for it. Same meal as economy and seats are not any more comfortable than economy. Parents of little kids have worked out the extra room helps them but not anybody else. No priority boarding just called after first class and parents with little kids. BIG waste of money. Just did the flight from Honolulu to Sydney. Hosties did nothing most of the flight. P...assengers had to get up for there own coffee and water. Sydney to Honolulu Hawaiian Airlines changed our seating in extra comfort with no notice and separated us. Same Flight they did the same to another couple and took them out of extra comfort and put them in the back of the plane and the ground staff could not help.
Staff have poor knowledge of policies and customers are held accountable
Very dissapointed in hawaiian airlines.
When leaving for hawaii, the man that checked in our baggage told us that we could bring as many bags as we like as long as it was under 64kg per person. Based on this advise we purchased more bags and did a lot of shopping, however upon leaving honolulu we were charged an additional $150 for each extra bag. What a scam!
The check in manager suggested that if we want the correct information we should call their call centre 3 to 4 times to check rather than relying on what we are told by their staff at check in.
The worst airline I've flown with in 35 years of O/S Travel
Booked a 14 day package deal to Honolulu. -- they chose HAWAAIN airlines. - it was from Melbourne - had to go via Sydney ,the planes both ways seemed so old ,the smallest hardest seats ,food terrible ,first time I have ever found crew to be unfriendly ,really only saw them when serving lunch and dinner. -- not like other airlines who come around with water or snacks etc -- worst of all the FOOD TROLLY was so dirty ,could see the grime - hadn't been cleaned for years I don't think. - I did feel at all times safe which is the main thing -- but would never fly with them again
Good service, puncture, and nothing to complain about
My family of 3 (including a 3 years old) recently flew the airline to Honolulu, via Brisbane on the way out and Sydney on the way back. Both flights were pleasant. Nothing fancy, but comparable to other premium airlines including Qantas, Air NZ and Cathay. Some people complained about the timing of dinner on the Honolulu to Sydney flight. I believe it was timed based on Sydney time, which was at about 6PM local time. The dinner itself was a bit simple - just 2 sandwiches. Would I fly with them again? absolutely!.
- Verified customer
Unsafe and Uncaring Airline
As a frequent flyer I find Hawaiian Airlines to be the most uncaring and unsafe airline in the world. I suffered a near fatal injury on board their flight from Hawaii to Sydney and the staff could not give a damn!! Hawaiian airlines staff including the Captain have no idea how to deal with difficult situations on board to alleviate passengers anxiety when unforeseen events occur. Fly Hawaiian airlines at your own risk as it is the most unsafe and disorganized airline in the world !! etc...
- Verified customer
What a way to end our honeymoon, worst flight ever experienced!
No 'Aloha' in this flight, we ended our honeymoon with a shocking flight.
We paid for extra comfort seats, my seat had a TV with a broken arm, they ended up taping the arm and holding it together with an extension belt with the tray table up, barricading me and my husband, i was desperate to watch my movies (what else do you do on a 10 hour flight) so i put up with the barricade and a screen on a slant that was pretty much in portrait mode. But it didn't end there.....
We didn't get our dinner until an hour before landing, people were star...ving, it would have been around 9.30pm Hawaiian time as we were flying back to Sydney, so we were well past dinner time. We were finally greeted with a tomato sandwich, however in the meantime their snack bar was highly compensated with people spending up on the snacks. It gets better… To top it off the plane ran out of water, nobody could wash their hands after using the bathroom!! How hygienic of them, 5 remaining hours without no water to wash your hands and no water to clean the toilet. It was disgusting!
Business Class that's not Business Class
I recently booked a Return Flight from Sydney to San Fransisco in Business Class through Last minute.com
I had difficulty printing all the itineraries etc from their website. I also tried to reserve a preferred seat as Ii love the Left Side when flying back into Sydney as you get the Harbour Bridge etc. I managed to book the Sydney to Hawaii Leg but that was all. It then kept showing me the rear Cabin (for Business?/) I then discover the the second Leg - Hawaii to SFO was in Economy. What ? It was the same for the return Leg SFO to Hawaii. ...I paid $5,000+ for this ticket. The Website clearly showed BUSINESS (Blue Box) SYD - SFO and I clicked that for both directions. I call Last Minute and they faffed me around and then came back and said we can't put you in Business because there is NO Business class on that leg (HAW-SFO). Only 1st Class. They then offered to upgrade me to 1st Class on one leg for $3500. What ? The so called 1st Class was exactly the same as the business class I was in SYD to HAW. This is deceptive at best and fraudulent in my view. I will never use Last minute again and also will never fly Hawaiian as the Business Class seat were a joke. I booked this seat as I had meetings and suffer back issues on long hauls. The Seat only reclined half way so it was impossible to sleep and worse is you get pressure on the back of your legs when you recline due to the poor design. The service was excellent in Business so no fault there and the staff were great. The seat however are pathetic as is the booking deal. Never again.
Travelled on a family holiday from brisbane to honolulu my daughter's luggage was left behind in brisbane, my husband's flight was delayed from maui to honolulu. Our return flight from honolulu to sydney was the most terrible ever, flying for four hours then had to flight back to honolulu due to fuel leakage that wascnoticed by another plane passing by under our plane
Got back to Honolulu waited for hours to be picked up and get dropped off at the hotel, and tbe joke was the meal vouchers were provided, wouldn't be enough to get coffee and w...
Flight from Sydney to Lax. Lax to hnl and hnl to Sydney
Booked a flight from Sydney,Australia with hawaiian airlines that flew out at 9:20pm and the plane was empty and could sit anywhere on the plane staff onumbers the flight were nice and polite making your trip and enjoyable one. The leg from HNL to LAX was average the flight staff were not professional you had to pay for movie that are free on Sydney to hnl food on this leg was disgusting and unpleasant but when we arrived at LAX airport hawaiian airlines damageflying our bags. The leg from hnl to Sydney was the worst we were four hours into t...he flight and they decide to turn the planend around because of a fuel leak which could have been checked before take off and their engineers should be checking the aircraft before allowing passengers. But they did a great thing was by putting the passengers affected into a nice hotel.But I would recommend another airline if you decide to go with hawaiian airline go at on your own risk. The following things the airline can improve on 1. Get their engineers to double check if the plane has not a single issue so no accidents can occur as this prevents problems 2. If you cancel a flight should have another plane ready so passengers can reach to their destination onot time 3. Staff working on the aircraft need to be trained in customer service as some of them don't know how to be nice
flew HA443 over 9.30hrs nothing to drink before hand, I requested 3 cans over that period while watching movies, to be told in no uncertain terms 2/30 hrs. out from bris. THATS IT. im 72yrs never have I been spoken to like that before, (never again) HA that just cost you $1600 in the future.
Plane was clean but forget any leg room .Staff are not friendly they just do there job meals are basic dink service is poor I asked for a soda water didn't even get one of their small cans just half of a plastic cup. Try asking for another drink. Better off trying another airline because customer service is very poor don't know if jet star are any better but will think twice before booking with them again
HA not putting the new A300 on the Sydney/Brisbane to Honolulu
I find it totally inconceivable that HA has decided to placed the upgraded A300 aircraft with Business class flat bed seats on the five hour flight from Lax to Honolulu instead of placing them on the ten hour plus red eye flights from Sydney/Brisbane they are beginning to lose competitive ground against Qantas, Air N.Z and a like.
Our flight from Brisbane to Honolulu was delayed one hour. Finally boarded aircraft before being told there would be another hours wait as paperwork needed to be finalised. Finally departed Brisbane 2 hours behind schedule. Approx 1hr and 20mins into flight captain announces we are headed back for Brisbane due to mechanical issues. Once arriving back in Brisbane there were no ground staff to direct us. It has now been 14+ hours since our flight was due to depart and they cannot tell us when the flight is to be rescheduled. Not an ideal start to our honeymoon!! I would recommend flying with Jetstar even if it is a little more costly!
Hmm A bit dodgy
Agent (ie Direct Flights) offered to sort out flights cancelled by Hawaiian Airline for an additional $930pp less approx $80 commission. Hawaiian Airline then stepped in and offered to charge around $240pp as "the flights had gone up". When I looked at what I paid vs what they said I paid it transpired I was actually owed around $40. So the airline said "ok let's just call it a processing fee" - and I thought maybe we should just call it blackmail and unethical business practices? We ignored their transparent shakedown tactics and checked i...n as planned (ie Los Angeles - Honolulu etc to Sydney) and surprise surprise not a word! Would have preferred the CEO Mark B Dunkerely step in a say "thanks for educating us about how we treat our customers - we're upgrading you" :) Would you use Hawaiian Airlines? You decide. But be prepared to flight for what you believe is ethical if you encounter problems! And no I didn't totally ignore their tactics - I went to the CEO and the Dept of Transport in the US and complained - which is next on my "to do" list.
Never ever will I set foot on a Hawaiian Airlines Flight.
We are small business owners based in Brisbane, Australia and had planned a trip to the U.S to attend a conference in Phoenix, Arizona in early March. We thought we would also take the opportunity to have a couple of days in Hawaii on the way over as my partner and I had never been and had heard great things about the islands. Hawaiian Airlines have spent a ton of money promoting their flights out of Brisbane over the last 12 months so we thought why not give them a go. In order to keep things simple we decided to book all of our international ...& domestic flights and transfers also with Hawaiian Airlines. Unfortunately about 10 days ago we had a situation where a couple of key employees resigned which meant we just couldn't leave our business and our only option was to cancel our trip. No, travel insurance doesn't cover this type of event! I was anticipating some penalty for having to cancel our flights but didn't realise just how large that penalty would be with this mob. We paid approx $Aus 4,800 for our flights which also included the Extra Comfort seating on the International Legs from Bris-Hnl & return. Today we have been informed by our Travel Agent, Create Travel, that we will receive just over $2000 as a refund. Hawaiian Airlines hit us with a $400 per person cancellation fee, that's $800. No refund on the extra comfort seating, another $560 and all of the transfers and domestic U.S flights, totally non refundable, another $1440. They also told us that it will take between 4-6 weeks to process the refund and a cheque will be sent to our agent Create Travel in due course which they will then deposit to our account. Great! To lose 60% of what we paid for our flights I believe is totally unreasonable and for an airline trying to build their business out of Brisbane is really very ordinary P.R on their part. Maybe we were a bit naive and yes, the travel agent Create Travel should have warned us of the penalties for cancellation but given the circumstances I still feel it's very unreasonable. I look forward to sharing this very poor experience with as many of my close 'social network' savvy friends as possible and after reading some of the very ordinary experiences on the Hawaiian Airlines F.B Visitors Posts, maybe it is a 'blessing in disguise' that we aren't going to be travelling with them.
A bit of a joke!
Staff were unhelpful, surly and not friendly...
Velocity air points were not available after being told I would earn them.
Food was average at best and drinks service was hard work, offered once only.
Will never book with them again and will advise others not to.
They have such a lot to improve on
Questions & Answers
We ( 7 of us ) are flying with you from Sydney to Hawaii, onto LAX back to Hawaii and returning to Sydney. My 7 yo grandson who is part of our group is Autistic. What programs, support do HA have for passengers with Hidden Disabilities?
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