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Hawaiian Airlines

Hawaiian Airlines (page 2 of 6)

2.8 from 101 reviews

Reviews

2.8

101 reviews
5
(23)
4
(16)
3
(16)
2
(13)
1
(33)
  • Value for Money
    1.9 (9)
  • Transparency
    1.7 (7)
  • Seat Room
    2.1 (9)
  • Food
    1.3 (8)
  • In-Flight Service
    1.8 (9)
  • In-Flight Entertainment
    2.1 (8)
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Alan T

Alan TSydney

  • 2 reviews
  • Verified customer

Poor Customer Service and Broken entertainment system

published

Nightmare end to a great holiday

published
Broadcom

BroadcomGerringong

Quite reasonable .

published

We have just returned from our trip to Hawaii. I would just like to make a few points from our experience.
1. Extra comfort seats are worth the money. I had a good nights sleep and enjoyed the extra room.
2. The plane left on time and boarding was well done in plenty of time.
3. Cabin service is below par for a full service airline. The meals were very basic with no choices. Take your own snacks!
4.The cabin staff seemed disinterested in service. We had one friendly lady.
5. The aircraft seemed older than Im used to . But it got us there!
6. Dont have expectations of a top airline then you will not be disappointed!

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Terrible experience and haven't even got off the ground!

published
Cynthia

CynthiaGreater Melbourne (Inner), VIC

  • 2 reviews

Bloody useless booking system - Took payment but no booking generated

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wendlle

wendlleAU

  • 23 reviews
  • 1 like

So far very good

published

Can't get thru on the phone but their online chat service is superb. Haven't flown with them yet but had to change our flights due to pregnancy. Paid the $200 per person (x3) fees and then filled out the medical fee waiver form and within 3 weeks received an email and refund of the fees.
Extremely helpful!! And we can't wait to fly and enjoy our trip to Hawaii next month.

Travelbug

TravelbugSydney

  • 2 reviews
  • 2 likes

A good solid airline

published
2oopz

2oopzBrisbane

  • 3 reviews
  • Verified customer

Travel from Brisbane to Honolulu

published
Zorba

ZorbaPerth

Extra comfort seating

published
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dapper

dapperSydney

  • 12 reviews
  • 4 likes

Staff have poor knowledge of policies and customers are held accountable

published

Very dissapointed in hawaiian airlines.

When leaving for hawaii, the man that checked in our baggage told us that we could bring as many bags as we like as long as it was under 64kg per person. Based on this advise we purchased more bags and did a lot of shopping, however upon leaving honolulu we were charged an additional $150 for each extra bag. What a scam!

The check in manager suggested that if we want the correct information we should call their call centre 3 to 4 times to check rather than relying on what we are told by their staff at check in.

grace.boland

grace.bolandVictoria

  • 6 reviews
  • 5 likes

The worst airline I've flown with in 35 years of O/S Travel

published

Booked a 14 day package deal to Honolulu. -- they chose HAWAAIN airlines. - it was from Melbourne - had to go via Sydney ,the planes both ways seemed so old ,the smallest hardest seats ,food terrible ,first time I have ever found crew to be unfriendly ,really only saw them when serving lunch and dinner. -- not like other airlines who come around with water or snacks etc -- worst of all the FOOD TROLLY was so dirty ,could see the grime - hadn't been cleaned for years I don't think. - I did feel at all times safe which is the main thing -- but would never fly with them again

Crocodile

CrocodileAU

  • 9 reviews
  • 10 likes

Good service, puncture, and nothing to complain about

published

My family of 3 (including a 3 years old) recently flew the airline to Honolulu, via Brisbane on the way out and Sydney on the way back. Both flights were pleasant. Nothing fancy, but comparable to other premium airlines including Qantas, Air NZ and Cathay. Some people complained about the timing of dinner on the Honolulu to Sydney flight. I believe it was timed based on Sydney time, which was at about 6PM local time. The dinner itself was a bit simple - just 2 sandwiches. Would I fly with them again? absolutely!.

Mai L

Mai LMelbourne

  • Verified customer

Unsafe and Uncaring Airline

published

As a frequent flyer I find Hawaiian Airlines to be the most uncaring and unsafe airline in the world. I suffered a near fatal injury on board their flight from Hawaii to Sydney and the staff could not give a damn!! Hawaiian airlines staff including the Captain have no idea how to deal with difficult situations on board to alleviate passengers anxiety when unforeseen events occur. Fly Hawaiian airlines at your own risk as it is the most unsafe and disorganized airline in the world !! etc...

Sara

SaraSydney

  • 3 reviews
  • Verified customer

What a way to end our honeymoon, worst flight ever experienced!

published
Yow

YowGladstone

  • 3 reviews
  • 2 likes

Food is diagusting, i lost items in my baggage and they dont want to pay for it

published

Boarding no not to recommend and will be last tym to board on this airline, i lost items in my baggage and hawaiian airlines did not pay for it

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Scambuster

ScambusterHunter Region, NSW

  • 7 reviews
  • 4 likes

Business Class that's not Business Class

published

Terrible experience

published
jal

jal

  • 8 reviews
  • 11 likes

Flight from Sydney to Lax. Lax to hnl and hnl to Sydney

published

drink policy

published

flew HA443 over 9.30hrs nothing to drink before hand, I requested 3 cans over that period while watching movies, to be told in no uncertain terms 2/30 hrs. out from bris. THATS IT. im 72yrs never have I been spoken to like that before, (never again) HA that just cost you $1600 in the future.

Rod

Rod

  • 2 reviews
  • 2 likes

Very average

published

Plane was clean but forget any leg room .Staff are not friendly they just do there job meals are basic dink service is poor I asked for a soda water didn't even get one of their small cans just half of a plastic cup. Try asking for another drink. Better off trying another airline because customer service is very poor don't know if jet star are any better but will think twice before booking with them again

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Questions & Answers

Paul V

Paul Vasked

We ( 7 of us ) are flying with you from Sydney to Hawaii, onto LAX back to Hawaii and returning to Sydney. My 7 yo grandson who is part of our group is Autistic. What programs, support do HA have for passengers with Hidden Disabilities?

No answers
Chelize

Chelizeasked

What is the food for the adults on the flight from Sydney to Honolulu

No answers
Chelize

Chelizeasked

My kid is 9 years old and I don’t know if I should get her the kid meals or the adult meals. We are doing Sydney to Honolulu and no return as we are taking a cruise back. Could anyone tell me what food they had from the adult meal when they went

No answers

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