Massive thanks to Heidi at Hayden!
I just wanted to say a big thank you to Heidi Rodgers at Hayden Real Estate Melbourne and the rentals, you have all been wonderful and I am so glad I switched to you from my previous agent.
I will let Jonathan know how much of a great team you have been. It is such a peace of mind to know my property is being looked after properly.
Ryan Hunt - excellent property manager
Ryan Hunt is an outstanding property manager, he has been managing our rental property for over 18 months and has always been professional, helpful, efficient, prompt with responses and a very nice guy to deal with. I would confidently recommend Ryan and Hayden Real Estate to anyone looking for a property manager. Thanks Ryan! Regards, Sean.
Finally given address of property to check from road. Did that, made appt to inspect port. Put in offer with terms. Text received back from Agent he would get in touch with Vendor. Heard nothing further. I left several messages and texts. Finally Janeen, not the Agent I was dealing with, returned my enquiry and she was just rude, belittling and obnoxious. Didn’t even try to begin negotiations- I feel sorry for the Vendor at Napoleons with these people “acting” on his behalf. They only have their highest commission in mind, absolutely nothing else. I am still in shock at how I was treated!!
One person letting down the team
A lovely girl named Tash (I think) showed me through two rentals that I loved. Tash was very friendly and efficient. I left message via Kelly for the Property Manager and Kelly was also very helpful, friendly and efficient. Very long story that I do not want to bore you all with, but unfortunately this PM was so rude, unhelpful and inefficient. She speaks in a very rude tone, never returned my calls, never replied to one email, made mistakes (which hey, we all do of course, but they were quite rude mistakes that she could have apologised for an...d I would have forgiven but she never acknowledged them). Her level of service, rudeness etc. actually became quite comical, as I was mystified that she has a job in service. I am a teacher and if I ever made that many mistakes or treated any of my students, parents or any member of the public that way I would really be held to account, and rightfully so. In the end when I saw properties for rent via Hayden I checked to make sure she was not the PM and if she was I did not bother viewing as I thought about what the experience would be like to have her as a PM if I were a tenant. I think PMs have a very important job. I was evicted from my home due to the owner selling and had two months to find a new property. This was very stressful and when you deal with someone like said PM she could have made it much easier if she was either a) friendly or b) efficient. Of course both would be nice but this was honestly the worst level of service I have ever received. I would obviously give her 1 star, however I had to give Hayden overall an extra star for Tash and Kelly :)
Rude beyond belief
I called into their Ballarat office today enquiring about a warehouse they had for sale. The agent informed me that the owner had the right to sell it privately and had found a buyer and that contracts had been drawn up but at that time no deposit had been paid. However, if I was prepared to pay another $ 20,000 to $ 25,000 over the advertised price I would probably be able to buy it. I said that surely we have to wait and see if the proposed sale went through first, that would be the ethical thing to do, but he disagreed with that, claiming it...was the owner's right to reneg on the deal. I said that did not sit right with me, I had came in the door with the intention of paying the advertised price for the warehouse and not pay extra, and not jeopardise a prior offer that may come to fruition. If that deal feel through, I would then be prepared to pay the advertised price. With that he arose from his chair and escorted me out onto the street! I had to pinch myself to see if I was having a bad dream, such rudeness, I thought I must have been dealing with Basil from Fawlty Towers. I would never walk in their door again if it was the last real estate office on the planet. As a footnote I might add that I drove past the warehouse some time previous to today and one of their agents was in attendance waiting on a client for an inspection. I left my details with her to contact me, but that also never happened. Great service!
Selling my mothers unit
I was very impressed with Nigel’s attendance to my needs . My mother Gwenda Walker recently moved into aged care home and when Nigel Fitzpatrick knocked on our door it was just the right time to sell . He was great in every way selling the unit in 3 weeks with 26 day settlement . All went well and would recommend Nigel to anyone selling a home
Kindest Regards Gail Harris
Gwenda Walkers daughter
Fantastic experience buying my first home
I have just bought my first home via Haydens Real Estate.
Nigel has been absolutely amazing throughout the whole process.
He was the first real estate agent in Ballarat willing to meet myself and show me a range of properties, and not a whole heap outside of my price range. When I finally found a property, Nigel was wonderful right up until settlement. From assisting in organizing access to the property, to even ducking over to the house the day prior to settlement to ensure switches were off for power connection.
He has made buying my first home a lovely experience.
Dont use them to sell
I rang their Ballarat Office four times today. I only wanted an address of a property they had for sale in Maldon. No one returned a call. They seemingly dont advertise with the address of the house so you have to ring them up. Only problem is they dont contact you back. I finally got put through to real estate agent who still couldnt give me the actual address. If the owner of the house in Maldon (229.000) is reading this please enlighten me to the address. Why would anyone want to sell with these morons.
We could not be more happier with the service of our real estate manager Kerryn Young Kerryn helped us with all the paper work chasing up things that needed to be done on our behalf Kerry also helped us with looking for our new house The service by Kerryn and Hayden Real estate was faultless towards us I would recommend them to anyone.
Exceptional customer service!
From the purchase of our property, through to the settlement, all the team at Hayden Real Estate have been an amazing to deal with. Their exceptional and wonderful service has been carried out through the whole process with purchasing a property through Hayden South Yarra, that we have also decided to have them manage the property for us. This is due to the fabulous and kind service they provide us has been amazing.
The team have great knowledge and always answer our questions in a professional and timely manner. We feel lucky to have such a great team of people looking after us throughout this process.we cold not recommend them highly enough.
Thank you for find us such great tenants so quickly!
Hayden Melbourne Real Estate have been fabulous since we gave them our property, they had everything done so quickly and made it so simple. They emailed us the contract to sign and then next day had a photographer out and the ad online and leased from the first open for inspection. We met the new tenant at the first, three month inspection of our old home and they are lovely and have it looking better than we did! To say we are thrilled is an understatement and we hope they never leave.A big thank you again!
Not even worth 1 star
I dont understand the value in not including the address in the ad. If you send an online enquiry it is ignored. If you call, the receptionist wont give you the address & the agent doesnt call you back. I persisted & was unlucky enough to be contacted by Janeen. She is the most arrogant, unprofessional & lazy agent I have ever come across. Everything was too much trouble. Next to no info in the ad but dont waste her time asking specific questions about the property. Her response was that she had had 40 enquiries in 2 days & the property would b...e sold within the week so there was no point in requesting further info. The property is still on the market. If selling in the future I would never use Haydens knowing how they treat prospective buyers.
Superior Sales Methodology & Experience
We used Hayden Real Estate South Yarra to sell our property. We received an above-market price, which we attribute to the sales methodology used by this agent. The agent is experienced, honest and able to negotiate his way over hurdles. Quick sale and great result.
Highly Professonal Real Estate Agent
Having used Hayden Real Estate South Yarra, Melbourne as my letting agent for 3 years it was a natural easy step to use their services to sell my home.
I would like to commend Jonathan for his professionalism in the sale of my home. Jonathan was willing to meet with me late in the evening one Sunday to view my house and explain the entire sales process. I felt at ease and felt like I had finally found a estate agent I could trust.
He wasted no time with the photography, advertising and brining prospective buyers through the home on a regular...
Really Happy with the service of this company
We have been using Haydens South Yarra office for the past year and really wanted to make mention of the constant effort our Property Manager Leonie has been giving. I've never dealt with a more hands on property manager that actually cares about following up and keeping us up to date with lease updates as well as follow ups on maintenance. I've had property for the past 20 years and never had the level of service that I have had since taking my property over to Hayden, highly recommended
Unprofessional and took no responsibility for their errors
After not sending through documents to conveyor lied about it and blamed others for them not doing things right. The only way things actually happened after sale was for us to call them. They never returned calls. I woukd sell myself before ever getting them to sell a property for me.
I chose [name removed] from Hayden to sell my place as he had seen it before and after the renovation and was very helpful and confident he'd have a buyer very quickly.
It is my opinion he is one of the loveliest agents around. Unfortunately the messages he asked me to leave at his office repeatedly over weeks did not reach him. He was disappointed when he found out.
It was very urgent and the delays caused problems for me financially.
I believe his boss asked him not to.
I met a lady by chance who I disclosed my circumstances to. She did n...
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