very bad equipment and service
I bought the machine from Pool and Spa Warehouse 4 days ago. The salesperson recommended it is an excellent robotic cleaner. I paid $1699.00 for it. However, it was dead when opening the box. The power supplies does not work.
Took it back to the seller, the man told me that many people complained about the power supplies but he cannot exchange. I will be sent for repair. I I was told there is a problem with power supplies I would not buy it.
This is a brand new cleaner that did not work even one second and I could not exchange. I am really disappointed at the sale and service. I do not have any confidence in Hayward machine.
Purchased in April 2021 at Pool and Spa Warehouse for $1,699.00.
Broke down after 2yrs - Expensive to fix
We purchased this just over 2yrs ago and all of a sudden, stopped working. Took it to the repair shop - $800 for the motor + another $300 for parts and labour. The cord tangles regularly and the lid is difficult to open. It is also heavy to pull out of the water. I would not buy thin again. After sales service in Perth were less than helpful. Didn't climb the walls very well either.
Waste of money
I purchased this 2.5 years ago, loved it came with a 3 year warranty. After 6 months it died, it was repaired. It worked once, it died. I took it back and was told dont leave it in the pool too long, so it was repaired and I used it once and it died again. This time I was told dont leave it out of the pool or in the sun too long. I used it once and it died AGAIN. Its still within its warranty but Im probably better off throwing it away. If you can afford to buy one every 6 months then its epic, but after its failed it will never be the same. The blue filters are a good investment too.
Purchased in February 2017 for $2,500.00.
tiger shark review
I have had a creepy crawly and a barracuda. as soon as the saw a big leaf or a twig they gave up. Honestly this tiger shark is terrific. I have a monstrous gum tree over hanging my pool and it drops crap in my pool year round. I love this robot. I understand some people expect miracles but don't say its useless because that's not true.
Purchased in May 2019.
Performance is OK, very poor durability
Sorry Hayward, the product doesn't match up to your marketing. The machine has broken just after 3 years of well-maintained use (requires a new motor). Repair cost exceeds $1200, and the response from Hayward is a polite 'tough luck'. Sold as a high-end robot, the durability is anything but. My recommendation is to steer clear and buy according to reliability.
Purchased in August 2016.
I should have bought this years ago
I used a Polaris for quite a few years but did not really have the supply pressure to make it work really well. Not a Polaris problem.
The is pool is 4.5m * 11m. Lots of leaves and berries and quite a bit of dust. Not too many branches.
The TigerShark works very well, although not quite as "intelligent" as the write up.
The cleaning is more or less random, but it does like one area of the pool, a lot.
It also likes to climb the walls. Various adjustments do not make any difference.
I set it for 4 hours and the pool looks good. Sometimes I help ...
Purchased in September 2018 at Poolwerx for $1,800.00.
Wouldn’t buy another one
We’ve had ours for about 2.5years. Stopped working after a month, and had to have it replaced. Worked well for about 6 months then had to bring it back. They replaced the external cables. It stops working for no reason and then will start again after afew days. We have a square pool, and constantly gets stuck in corners or on steps. Spent about $150 getting the tracks replaced because they kept coming off. That still happens and pushes the trap door clips open, so when I take it out of the pool, all the crap falls out the bottom back into the pool. For $1500 spent, I expected it would last 5 years..... going to have to replace it over the holidays. Not a happy customer
this is an excellent robot..... highly recommend
The quality and customer service of this product is so good it has lead to my second review. My robot (Ronnie) has worked hard for 5 years with very few problems, 1 broken track and some new filters is all the repairs needed. The track broke 2 months after warranty finished 1 phone call to Haywood and a new one was sent asap at no cost. Truly a great cleaner!
Great until it all went wrong
Worked brilliantly for about 1.5 years then went wrong so stopped cleaning the floor and just gets stuck in 1 corner of the pool. Took it in under warranty claim to be told because the retailer changed hand, it is not covered. $700 to repair or $1400 for new with $200 back for trading it in. No thanks! Tigershark seems to refer to the hayward attitude to customers as well as being the product name.
When it was working it was great - picked up heaps of leaves as well as gumnuts and liqid amber seeds. The terrible service now has put me off. A...s another user mentioned, pebblecrete takes a heavy toll as does the sun (to be expected). Hose kinks but changing the handle before I put it back in the pool each time helps. Advice to anyone buying it: Ignore warranty, budget for 1.5 years use then replace. Keep it out of the sun and clean filter after use. When on, allow to do its thing - when it was working properly, it was very effective.
Terrible product, spends more time climbing walls than picking up debris from bottom and ledge area. Machine has broken protective coverings over pool filter inlets. All in all a waste of money that has not made pool maintenance any easier, and as well as damaging pool, the cleaning job is inferior.
It took 20 minutes for the TigerShark QC to get stuck on one of my two drains the first time. I then took it out of the pool, and added the plastic "increased suction" piece to the bottom of the unit which the manual advises may help with this problem.
In the middle of the very first cleaning cycle after that, it got stuck on a drain again, and was spinning in circles on the drain. Each time it spun around, the cable became more tangled. I can only imagine how destroyed the cable would have been if I had not been there to turn the unit off.
I packed it up and returned it. Useless piece of garbage.
3 years life
Have had a tiger shark for 3 years. Excellent at cleaning even heavy deposits of gum leaves after storm events.
However, this is outweighed by the deterioration of the cleaner over the 3 years to the extent it now needs replacing.
The rubber drive belts have broken twice, the lower body on each side has worn through due to rubbing on the pool wall when cleaning in the corners. This has caused the fixing bolts of the rotating traction rollers to come loose.
The first time it happened it was just out of warranty but Hayward fixed under w...arranty but the second time with no warranty I had to attach a 6mm strip of HDPE to each side of the cleaner to secure the traction rollers and protect the plastic sides from wearing away. This has worked but the cleaner has just worn out and its time for a new one which will not be a Tiger Shark. If you have a square pool with pebble finish it acts like sand paper on the body of the cleaner so I am on the hunt for cleaner with side protection which I may have to add myself.
Questions & Answers
My shark is about 6-7 years old. A few weeks ago, when I start it , it runs for a few seconds and stops. After starting it two or three times it would finally keep going for the entire cycle. Now I have tried about fifteen times and it will only run for a few seconds and stop. What's up? Thanks
Very sorry C in Sumter, but I have not experienced that problem. Its possible some small leakage may have occurred in the motor/control housing. You will most likely have to go to the people you purchased it form or directly to TS as I don't recommend opening that unit.
The bottom cover keeps coming loose and all the debris it picked up falls to the bottom of the pool. Very poor design. Do you have any ideas to eliminate this problem ? Maybe something to wedge under the clip
my Tigershark (TS)seem to struggle to climb my step/ledge that runs the length of my pool and into a shallow area that is still deep enough to cover the tiger shark with water. The TS is completely cleaned out so not too heavy to climb and has had this issue since we purchased last December. Is there a way to fix this?
Well, I have to ask, did you check back with the pool shop that you bought it from?
In the meantime, there are a couple of ways of adjusting the water flow through the machine.
Both described in the manual.
The 1st is the restrictor plate on top of the machine. If the machine does not climb, removing it may help.
Next we have the "high velocity inlet". having this in place increases the velocity across the gap, so the suction is greater, but the volume of water is decreased.
So hard to predict if this will help. No harm in trying with it installed or not.
I have found that running the machine for 4 hours gives best results (rather than 2 lots of 2 hours).
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