We bought this unit 5 yr ago and has been the best pool cleaner ever. It broke a side cover roller support a while back but I bought a new one and replaced it along with 2 new rollers and filters. It climbs the wall and the steps and does and excellent job all round.
Purchased in March 2015 for $1,400.00.
Broke down after 2yrs - Expensive to fix
We purchased this just over 2yrs ago and all of a sudden, stopped working. Took it to the repair shop - $800 for the motor + another $300 for parts and labour. The cord tangles regularly and the lid is difficult to open. It is also heavy to pull out of the water. I would not buy thin again. After sales service in Perth were less than helpful. Didn't climb the walls very well either.
I should have bought this years ago
I used a Polaris for quite a few years but did not really have the supply pressure to make it work really well. Not a Polaris problem.
The is pool is 4.5m * 11m. Lots of leaves and berries and quite a bit of dust. Not too many branches.
The TigerShark works very well, although not quite as "intelligent" as the write up.
The cleaning is more or less random, but it does like one area of the pool, a lot.
It also likes to climb the walls. Various adjustments do not make any difference.
I set it for 4 hours and the pool looks good. Sometimes I help ...
Purchased in September 2018 at Poolwerx for $1,800.00.
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Questions & Answers
My shark is about 6-7 years old. A few weeks ago, when I start it , it runs for a few seconds and stops. After starting it two or three times it would finally keep going for the entire cycle. Now I have tried about fifteen times and it will only run for a few seconds and stop. What's up? Thanks
Very sorry C in Sumter, but I have not experienced that problem. Its possible some small leakage may have occurred in the motor/control housing. You will most likely have to go to the people you purchased it form or directly to TS as I don't recommend opening that unit.
The bottom cover keeps coming loose and all the debris it picked up falls to the bottom of the pool. Very poor design. Do you have any ideas to eliminate this problem ? Maybe something to wedge under the clip
my Tigershark (TS)seem to struggle to climb my step/ledge that runs the length of my pool and into a shallow area that is still deep enough to cover the tiger shark with water. The TS is completely cleaned out so not too heavy to climb and has had this issue since we purchased last December. Is there a way to fix this?
Well, I have to ask, did you check back with the pool shop that you bought it from?
In the meantime, there are a couple of ways of adjusting the water flow through the machine.
Both described in the manual.
The 1st is the restrictor plate on top of the machine. If the machine does not climb, removing it may help.
Next we have the "high velocity inlet". having this in place increases the velocity across the gap, so the suction is greater, but the volume of water is decreased.
So hard to predict if this will help. No harm in trying with it installed or not.
I have found that running the machine for 4 hours gives best results (rather than 2 lots of 2 hours).
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