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HBF Health Insurance

HBF Health Insurance (page 2 of 15)

1.6 from 222 reviews · View Statistics

Reviews

  • Value for Money
    1.5 (39)
  • Transparency
    1.4 (32)
  • Customer Service
    1.7 (44)
  • Claim Resolution Time
    • <1 week (4)
    • 1-2 weeks (3)
    • 2-4 weeks (6)
    • 1-2 months (2)
    • 3+ months (2)
  • Claim ApprovedYes (3) · No (8)
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Dave
DavePerth, WA
  • 4 reviews
  • Verified

HBF keeps taking your money ..despite stopping direct Debit???

published
  • Thumbnail
  • Thumbnail
Transparency
Customer Service
1 comment
HBF
HBF T.HBF
Frank Health Insurance

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511 reviews
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Russ
RussSouth East Queensland, QLD
  • 5 reviews
  • 2 likes

Disgusting Ad using our Australian animals

published

Disgusting Commercial not funny at all, my children didn’t need to see this from our Australian animals. Please remove your commercial I will never deal with your disgusting company again

Value for Money
Transparency
1 comment
HBF
HBF T.HBF
alvie.huit
alvie.huitPerth, WA
  • 4 reviews
  • 2 likes

With HBF for over 30 years.

published

I was covered by my parents policy as a child when health insurance was more of a luxury than the necessity it is these days. As a uni student I switched to my own policy after I realised the true value and relief of cover after HBF covered my emergency surgery.

My policy ceased for several years whilst living in Syd and now that I am back in Perth I've returned to HBF for the last 7 years.

I love HBF. The customer service is excellent whether in store or on the phone.you've got flexibility to amend your policy to suit your needs - you just need to ask about your options. The website and app are excellent.

I am so pleased with them that I will never leave them - unless I move overseas.

Customer Service
Incentivised ReviewNo
1 comment
HBF
HBF T.HBF
Health Insurance

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Kieren
KierenPerth
  • 5 reviews
  • 4 likes

They do not have any concern for fdv and engage in promoting it

published

HBF changed my car insurance out of my name given that they knew we were seperate and it was acrimonious.
They took it on his work
Plus they also canceled my health insurance on cause he asked.
They have no idea or care for fdv
Avoid at all cost

Claim MadeNo
Plan CoverageHospital and extras
11 comments
HBF
HBF T.HBF
Kieren
Kieren

Actually you have removed me from two policies without informing me.
Someone said they were looking into it and never called me back

HBF
HBF T.HBF

Hi Kieren, so we can look into this further, please send an email to memberservices@hbf.com.au, and we will be happy to help clarify this situation.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Steve
StevePerth
  • 7 reviews
  • 2 likes

Inflexible policy

published

I’ve been a member of HBF for 64 years with top hospital and extras cover. Recently, on the recommendation of a family member, I decided to try going to an Osteopath for treatment on my back to find this service was not covered by my health insurance. When I contacted HBF I was told I would need to change my level of cover to include Osteo as it could not be added to my existing cover and then I would have a two month wait to claim. Very disappointed in HBF and their lack of compassion and flexibility time to look elsewhere for health insurance.

Incentivised ReviewNo
Claim MadeYes
4 comments
HBF
HBF T.HBF
Steve
Steve
HBF
HBF T.HBF
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billv53
billv53
  • 9 reviews
  • 10 likes

Beware of the once a year excess

published
Transparency
Customer Service
2 comments
HBF
HBF T.HBF
billv53
billv53
Frank Health Insurance

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Emily
EmilyGreater Melbourne (Metropolitan), VIC

Mislead

published

Like many of the reviews here I too felt mislead, I agreed to an upsale on a policy as it was implied I would get better value for money. Turns out this wasn't the case. Just glad I never had to claim anything from them as I can only imagine what type of nightmare that would be.

Incentivised ReviewNo
Claim MadeNo
1 comment
HBF
HBF T.HBF
Reza
RezaSydney, NSW
  • 2 reviews

USELESS

published

Throw your money in a monthly basis and they put you down for the most obvious items that must be covered by a health insurance. The customer service agents have conflicting ideas and they are not on the same page about things when you call them.

Value for Money
Transparency
2 comments
HBF
HBF T.HBF
Reza
Reza

I have already wasted a lot of time on the phone with your incompetent team members with no favourable support and now on the market to change my insurance provider. Enough of investigation for minimum support you could expect

Legal loophole of tricking people and stealing their money

published

I am a very healthy individual. Got myself a bronze plus cover, the list on their website includes "Dental". However, at the time of claiming I was advised that my cover doesn't include dental. The only logical explanation to this is that they exist only to rip people (in need of help) off!

Value for Money
Transparency
1 comment
HBF
HBF T.HBF
Health Insurance

Find out how HBF Health Insurance compares to other Health Insurance

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Stef
Stef
  • 2 reviews

Not pleased with the inpatient and outpatient

published

I Pay 66 fortnight and they only cover inpatient.

Went for broken foot and later for blood test to GP and noting was cover because it outpatient. I don't care how they to their policy but I need to be able to go to a local GP for that price.

Incentivised ReviewNo
Claim MadeYes
1 comment
HBF
HBF T.HBF
rene
reneperth
  • 3 reviews
  • 14 likes
  • Verified

Hard to claim when you need to.

published
Value for Money
Transparency
2 comments
HBF
HBF T.HBF
rene
rene
Deb
Deb
  • 3 reviews
  • 6 likes

IVF Pregnancy & Dialysis Grouped Together?

published
Value for Money
Transparency
4 comments
HBF
HBF T.HBF
Deb
Deb
HBF
HBF T.HBF
Frank Health Insurance

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Max
Max
  • 4 reviews
  • 6 likes

Still waiting for call from management.....

published
Incentivised ReviewNo
Claim MadeYes
4 comments
HBF
HBF T.HBF
Max
Max
Max
Max

At least switching insurers is easy...I have now left HBF..amateur hour..you just dont need the stress of chasing up claims and dealing with an organisation that you have no faith in.

Alon
AlonMelbourne
  • 2 reviews
  • 1 like

Dont Use HBF Health Insurance

published

Customer service is rude, they will delay every chance to rectify a problem. HBF Health staff are friendly during sign up, become difficult and rude when claiming or maintenance on account.
Don't use HBF health insurance

Incentivised ReviewNo
Claim MadeYes
Emm
Emm
  • 4 reviews
  • 6 likes

Useless

published
Value for Money
Transparency
1 comment
HBF
HBF T.HBF
Health Insurance

Find out how HBF Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Page 2 of 15

Questions & Answers

shirvan
shirvanasked

Can I claim through HBF Australia wide

1 answer
HBF
HBF T.HBF

Hi Shirvan, Thank you for reaching out!

Members can access range of providers throughout Australia however, to confirm that benefits will be payable for your treatment or service you are wanting to claim for, it is best to contact us directly to confirm your coverage and, if you will have any out of pocket expenses.

If you have any questions about how our agreements work, or the benefits you can get back please do not hesitate to get in touch with us. – Chloe

diamus
diamusasked

I am on HBF Silver cover. I know Gastric Sleeve surgery is not covered but does HBF pay anything toward the hospital stay, anethsaetic costs etc

1 answer
HBF
HBF T.HBF

Hi Diamus, thank you for your question.

Without being able to access your policy, I am only able to provide general information. If something is an exclusion on your policy, unfortunately, we will not be able to pay benefits towards any part of the treatment.

If you would like to look more into your policy inclusion, please feel free to call us on 133 423, or chat with us at hbf.com.au - Cinta

Davidg
Davidgasked

Why is the gap saver no longer available?

1 answer
HBF
HBF T.HBF

Hi Davidg, thank you for getting in touch!

We proactively review our health cover offering, which can lead to us making changes to our suite including closing certain products for sale. In 2019 we reviewed our suite and decided to close Gap Saver to new sales. This cover option is still available to those who held it at the time it was closed.

If you have any further questions, please do not hesitate to give us a call on 133 423. -Bella

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