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HBF Health Insurance

HBF Health Insurance (page 3 of 15)

1.6 from 221 reviews · View Statistics

Reviews

  • Value for Money
    1.4 (38)
  • Transparency
    1.4 (31)
  • Customer Service
    1.6 (43)
  • Claim Resolution Time
    • <1 week (4)
    • 1-2 weeks (3)
    • 2-4 weeks (6)
    • 1-2 months (2)
    • 3+ months (2)
  • Claim ApprovedYes (3) · No (8)
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Adam S.

Adam S.Sydney, NSW

  • 3 reviews
  • 5 likes

Great Price - Friendly Service

published

Switched from NIB to HBF and saved a stack for the same level of cover. Staff over the phone have been super helpful and friendly. Love their Quokka ads as well, super cute.

Frank Health Insurance

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Ike

IkePerth, WA

  • 6 reviews
  • 5 likes
  • Verified

DODGY SERVICE

published

We are very disappointed with HBF.

We got a quote and received a confirmation email for $2,158.25, but we got charged for $2,329.90. Then they got back to us saying that is the correct price we quoted. Did our eyes deceive ourselves when we saw $2,158.25 on their website??? Or did we receive the confirmation email from another company??? How can they lie in front of black and white evidence. We are so not happy with their dodgy service!!

HBF doesn’t know the meaning of REFUND!!

published

Hard to get a refund from this stinking health fund. Here is yet another attempt. Dear HBF
I have been chasing a refund from you since 1st March. Your staff keep promising a refund however nothing to date.
My last call to your office said I would have my money no later than 17th March, guess what it’s now later than that.

2 comments
HBF
HBF T.HBF
Thelma P.
Thelma P.
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Overpriced and ripping me off.

published

I have been with HBF for 7 years but I don't feel the value in my policy. Every 6 months my premium goes up and my policy now costs about 50% more than it did when I signed up. I just got an online quote for the Equivalent policy and it would be hundreds of dollars cheaper if I cancelled and signed up again. And that is even with the significant discount I am supposed to be receiving through my employer.

I am trying to cancel but they don't make that easy. I would need to take time off work to be able to contact them during their work hours.

1 comment
HBF
HBF T.HBF
Sparky

SparkyPerth, WA

HBF don't pay for "reasonable" claims

published
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Jeremy Parsons

Jeremy Parsons

  • 3 reviews
  • 2 likes
  • Verified

Incompetent, Poor customer service.

published

Very slow to respond to requests, I have been waiting almost two weeks for an explanation on why they shorted my policy cover by half a month, Still no explanation. Escalated concern to a 24 hour response team. Surprisingly no response after 48 hours. When asking for an explanation on a calculation no one is competent enough to take ownership of the problem. try a different insurer if you can.
Claiming works fine unless you have a problem then their service is extremely poor.

1 comment
HBF
HBF T.HBF
Frank Health Insurance

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They avoid paying benefits with irrational rules.

published

Purchased $750 Orthotics at podiatrist.
The podiatrist invoice included the orthotics and consultation...fair enough.
HBF refused to pay the $400 benefit for the orthotics via hicaps because of the consultation charge.
HBF claim their system cannot process the consultation and orthotics together. I refuse to believe a multi-billion dollar company cannot implement software solutions to recognise the orthotics code.
I had to do the claim manually and waste time waiting on hold and submitting it myself online.
Pretty sure people would give up because the system is painful to use and not get their benefits.
May not be a deliberate scam, but they are denying people their benefits with stupid systems.

2 comments
HBF
HBF T.HBF
Anthony G.
Anthony G.
Sue K.

Sue K.Perth, WA

Waste of Time Hbf Outpost

published

Went to a hbf booth conveniently located at a shopping centre near me.
Was told by the customer service officer that “ they don’t process claims here”.
Consequently there was no one at the booth except for three staff who were chatting and laughing. What a waste of policy holders money. No wonder premiums are so high!

1 comment
HBF
HBF T.HBF
Mark

MarkSouth East Queensland, QLD

  • 2 reviews
  • 11 likes
  • Verified

Don't get sold into the non for profit idea

published
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Heartless Hospital fund......... .HBF

published
2 comments
HBF
HBF T.HBF
Grant Lilleyman
Grant Lilleyman
Caroline

CarolinePerth

  • 3 reviews
  • 3 likes

Crap customer service

published

Rang today to talk about deferring a scheduled payment as I have done this before with no problem. Explained to Bronwyn what was done before and she said Oh No I can't do that as I am only part time. Boohoo, how about offering to get someone who is fulltime to call me and arrange a payment. She was not interested in helping and will now definitely be looking at swapping funds

2 comments
HBF
HBF T.HBF
Caroline
Caroline

If I could rate HBF a minus zero I would!

published
1 comment
HBF
HBF T.HBF
Frank Health Insurance

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Vass

VassPerth, WA

  • 4 reviews

Payment

published

HBF told me they will not accept cash as payment anymore I have paid my insurance cover with cash since 1981 now they refuse to accept it reading online seems you can only pay by direct debit which does not suit me or by credit card which I don't believe in they don't say. You can pay with EFTPOS after 38 yrs they treat you like your a nobody new fatcat in charge needs to line his pockets.

4 comments
HBF
HBF T.HBF
Vass
Vass

I don't have a cheque account your answer about staff is a load of crap it's about reducing staff at the HBF branch's why don't HBF have EFTPOS in the branch's ?

HBF
HBF T.HBF
Carolyn

CarolynGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

False and misleading policy cover

published

Required a breast reduction costing $9K (including anaesthetic). Policy shows that breast surgery is covered. Badly needed as always at chiropractor and physio which I'm sure HBF could see I was attending. Had the surgery and got a measly $364 rebate from 7K. Absolutely atrocious. My monthly premium for more than that. Why say you are covered when clearly you are not. Young man on phone was quite rude when I queried this. Definitely looking for new private health cover... bye bye

1 comment
HBF
HBF T.HBF

Long Term Customer with 6 polices

published
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Page 3 of 15

Questions & Answers

diamus

diamusasked

I am on HBF Silver cover. I know Gastric Sleeve surgery is not covered but does HBF pay anything toward the hospital stay, anethsaetic costs etc

1 answer
HBF
HBF T.HBF

Hi Diamus, thank you for your question.

Without being able to access your policy, I am only able to provide general information. If something is an exclusion on your policy, unfortunately, we will not be able to pay benefits towards any part of the treatment.

If you would like to look more into your policy inclusion, please feel free to call us on 133 423, or chat with us at hbf.com.au - Cinta

Davidg

Davidgasked

Why is the gap saver no longer available?

1 answer
HBF
HBF T.HBF

Hi Davidg, thank you for getting in touch!

We proactively review our health cover offering, which can lead to us making changes to our suite including closing certain products for sale. In 2019 we reviewed our suite and decided to close Gap Saver to new sales. This cover option is still available to those who held it at the time it was closed.

If you have any further questions, please do not hesitate to give us a call on 133 423. -Bella

Bev M

Bev Masked

Does HBF cover Residential Aged Care Services?

1 answer
HBF
HBF T.HBF

Hi Bev, thank you for getting in touch with us.

We do not currently offer residential aged care services. If you would like know what services we offer please send us a private message at the link below or call us on 133 423 and we will be more than happy to help. - Chloe

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