1 photo
HBF Health Insurance

HBF Health Insurance (page 3 of 9)

1.7 from 239 reviews · View Statistics
See the Best Health Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by HBF

Reviews

  • Value for Money
    1.4 (41)
  • Transparency
    1.3 (35)
  • Customer Service
    1.5 (47)
  • Claim Resolution Time
    • <1 week (3)
    • 1-2 weeks (4)
    • 2-4 weeks (6)
    • 1-2 months (2)
    • 3+ months (2)
  • Claim ApprovedYes (3) · No (9)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

If I could rate HBF a minus zero I would!

published
HBF
HBF T.HBF
Vass
VassPerth, WA
  • 6 reviews

Payment

published

HBF told me they will not accept cash as payment anymore I have paid my insurance cover with cash since 1981 now they refuse to accept it reading online seems you can only pay by direct debit which does not suit me or by credit card which I don't believe in they don't say. You can pay with EFTPOS after 38 yrs they treat you like your a nobody new fatcat in charge needs to line his pockets.

HBF
HBF T.HBF
Vass
Vass

I don't have a cheque account your answer about staff is a load of crap it's about reducing staff at the HBF branch's why don't HBF have EFTPOS in the branch's ?

HBF
HBF T.HBF
Carolyn
CarolynGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

False and misleading policy cover

published

Required a breast reduction costing $9K (including anaesthetic). Policy shows that breast surgery is covered. Badly needed as always at chiropractor and physio which I'm sure HBF could see I was attending. Had the surgery and got a measly $364 rebate from 7K. Absolutely atrocious. My monthly premium for more than that. Why say you are covered when clearly you are not. Young man on phone was quite rude when I queried this. Definitely looking for new private health cover... bye bye

HBF
HBF T.HBF

Long Term Customer with 6 polices

published
Health Insurance

Find out how HBF Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Yann
YannSydney, NSW
  • 2 reviews

Useless

published

HBF did not refund my claims on my Bank account as they used to do.
The cash got transfered on another bank account and now I need to deal with it.
Useless service and useless company

HBF Think about it very carefully.

published

We had been with HBF for over 20 years. I needed a prostatectomy because of aggressive cancer. The latest technology was to have the surgery using the Da Vinci method. In its wisdom HBF decided they don't cover for such technology and I was forced to pay the $7000 myself. They would not contribute one dollar.
A disgusting immoral company to say the least. You are warned!!

SAW0
SAW0Perth, WA
  • 2 reviews
  • 1 like

Terrible Customer Service

published

Experience with HBF customer service was terrible. Not only was on hold on multiple occasions (phone call took 42 mins) I was unable to receive the information I required. Originally told that the information will be provided within 13 days of submitting the enquiry, upon follow up I was told they cannot provide now. Had I not rang back, I would still be waiting without any notification from HBF. I've held my policy with HBF for over 10 years virtually without a claim and they cannot simply provide customer service when required!

HBF
HBF T.HBF

Related Articles

Previous
Super Funds Awards 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
credit-card-awards-2020
Australian Government Rebates & Incentives for Private Health Insurance

There are a number of government rebates, discounts, and additional charges that could apply to you when taking out private health insurance. We've outlined the main ones here so you don't have to dig through all the research yourself.

Nathan S.
Nathan S.7 Feb 2020
australian-government-rebates-incentives-for-private-health-insurance
Next
Rachelle C.
Rachelle C.Perth, WA

Warning: Worst Health Fund

published

After my direct debit was declined HBF sent emails to my old work address and because there was no reply they cancelled my health fund without telling me. When I asked why they didn't ring me they simply replied they didn't think of it because they'd emailed me. What if i needed urgent hospital cover or something serious?? I can not believe my "trusted health fund" who I put my health in the hands of, didn't think to call me on the phone to let me know they could no longer debit my account? They couldn't even explain why as there was funds in there. Absolute joke. Worst customer service and zero common sense. Happy to be moving to another health fund who i can trust with something as serious as my health.

HBF
HBF T.HBF

Hi Rachelle,
I noticed we have already answered your post on another channel. If it isn’t resolved to your satisfaction, please call us on 133 423 or contact us on your preferred channel of communication.
-Lachy

LeahJ
LeahJSydney, NSW
  • 8 reviews
  • 3 likes

Do not recommend, will be switching health funds

published
HBF
HBF T.HBF
Health Insurance

Find out how HBF Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Darren
DarrenSydney, NSW

ABSOLUTE SCUMS

published

Been with HBF for years and have never made a claim. You ask one tiny favour or a show of good faith and it's not even considered. WARNING DO NOT GO AHEAD WITH HBF!

Patricia
Patriciaperth
  • 3 reviews
  • 3 likes

Terrible customer service and incorrect set up of policy

published
roberiquez
roberiquez
  • 4 reviews
  • 2 likes

HBF health insurance did not honour their policy with us

published

They paid doctors to write reports contrary to the findings and diagnosis from our surgeon and GP.
The in-house HBF doctor never met with us.
The in-house HBF doctor is hidden behind the scenes (no names or qualifications are disclosed)
Its cheaper for HBF to re-write the facts than to pay out.

Policy not worth the paper it is written on.

HBF
HBF T.HBF
roberiquez
roberiquez
Health Insurance

Find out how HBF Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
HBF gave me anxiety.
HBF gave me anxiety.Metropolitan Adelaide, SA

By far the worst experience I’ve ever had, PERIOD.

published

Took more than 50+ phone calls, multiple times a day, everyday (excluding weekends) and over the course of 3 months to get 1 simple quote for surgery under medical circumstances. Had to take almost 2 months off work & they just keep lying about the fact why they’re not allowed to give you a quote? I’ve never been so frustrated in my life and at one point started crying over how frustrating this company was. I felt like they were playing a sick joke on me and I’ve never been so disappointed with an organisation like this before. I would never recommend. Even evil people probably still don’t deserve this. This is just a horrible place.

HBF
HBF T.HBF
dogitia
dogitiaPerth, WA
  • 3 reviews

disappointing

published

was on the hospital + essentials young saver plan or something its all changed now prices got up all the time. went to the hospital once had to see a E.N.T doctor huge gaps in the cover doctors have booking fees of like $250 per visit medicare is covering more than they are been with them for 7 years +
who are these people that are making the fees go up why are massages covered and not pharmacy and doctor booking fees not covered next year it will go up again the basic and bronze cover is rubbish gold is the only one that could be worth it

HBF
HBF T.HBF
Aijin
AijinPerth, WA
  • 2 reviews
  • 3 likes

Disgusted,No sympathy.

published
HBF
HBF T.HBF
etk
etkPerth, WA
  • 4 reviews
  • 4 likes

Gapsaver not what its cracked to be if you leave

published
HBF
HBF T.HBF
Sandra Pease
Sandra PeasePerth, WA
  • 6 reviews
  • 4 likes

Terrible service

published

Making a phone call at 6.45am this morning has led to more frustration after dealing with a staff member. This lady who I have the name of, simply did not want to help me in anyway. I was asking questions and she was condescending and non caring. It costs nothing to give the customer the information they need to know. I will have to call back again with the hope that I can get the information that I need with some consideration given to me.

HBF
HBF T.HBF

Misleading, uncaring, staff who don't do their job

published
HBF
HBF T.HBF
Steve
Steve
Gaz
GazPerth, WA

Ill be running from hbf for a reason

published

Im not going into details on this site because i think i would run out of space but i will say this.
I have been a long time member with hbf and now i feel like they dont know whats going on and im just being fed mis information because it feels like everyone i talk to at hbf had there own answer to my problems and nothing is solved.

Bill T
Bill TAU
  • 2 reviews
  • 3 likes

Anything that cannot be questioned, is unquestionably a lie.

published
HBF
HBF T.HBF
Bill T
Bill T
S2L0B
S2L0BSydney, NSW
  • 10 reviews
  • 19 likes

Check your 2019 extra's cover - policy benefits have decreased - no need to put up with their appall

published
Insurance claim madeNo
MM86
MM86Perth

Pick up the phone

published

It's nearly impossible to get in touch with them if you have a claim. Waiting on hold every other day for 30 min before I give up and go to work. When I asked if they have an office where I can go and talk to someone, they said no, even the people answering the phone are based overseas. Shocking customer service!!

Insurance claim madeYes
Rob Boot
Rob BootMelbourne
  • 5 reviews
  • Verified

HBF do not meet their obligation in providing health cover. They delay support by blaming surgeons,

published
Insurance claim madeYes

Not a very good insurance company

published

One year I got nothing refund Bec of thenew policy I didn’t recieve they said I can’t do nothing about it hopeless people and you can’t really with them.

Insurance claim madeNo

Terrible customer service. They pretend to transfer you to other departments and automatically hang

published

Terrible customer service. They pretend to transfer you to other departments and automatically hang up. If you leave a voice message to have them call back, they still do not call back. I am not happy.

Insurance claim madeNo
Page 3 of 9

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.