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HBF Health Insurance

HBF Health Insurance

1.7 from 234 reviews · View Statistics
See the Best Health Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by HBF

Reviews

  • Value for Money
    1.7 (43)
  • Transparency
    1.8 (38)
  • Customer Service
    1.9 (50)
  • Claim Resolution Time
    • <1 week (7)
    • 1-2 weeks (4)
    • 2-4 weeks (6)
    • 1-2 months (2)
    • 3+ months (2)
  • Claim ApprovedYes (6) · No (9)
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Frustrated
Frustrated
  • 2 reviews
  • 1 like

Can't Join!

published

We tried to join Silver Hosp + with Flex 60. Utterly impossible to set up. Over 6 calls we received 7 different quotes - not rude, just incompetent?
NOT ONE quote itemised to see rating $, yearly discount $ and Direct debit $ in spite of repeated requests. They said their systems could cope with that! Expected us to pay on a STATEMENT.
NOT ONCE, NOWHERE was there an instruction on how or where to pay - couldn't actually work out how to do business with them! Ended up with Team Leader who told us she would phone back but never did.
Gone back to previous insurer... does "non profit" actually have to mean "non proficient"?

Value for Money
1/5
Transparency
1/5
HBF
HBF T.HBF
Frustrated
Frustrated
Ines S.
Ines S.Perth, WA

Not happy with HBF Loyalty.

published
Incentivised Review No
Claim Made Yes
HBF
HBF T.HBF
Ines S.
Ines S.

As I said have put my case to you and 12 months is more important then Loyalty and age. making a 74 years old go for 12 months when she by doctor has to have operation earlier and as been paying you 21 years ,shame..

Extremely rude with lack of empathy

published

Attempted to resolve an issue that was deemed to be pre-existing. Requested more detail on the matter just to be faced with rude emails in return. I don't believe there is anything wrong in wanting to understand why certain decisions were made but the responses were short and ubrupt without expressing any empathy. Very disappointed in how this was handled more so than claim not being approved. Nonetheless, the general hbf team were kind and helpful.

Customer Service
1/5
Incentivised Review No
HBF
HBF T.HBF

Helpful and Great Benefits

published

I moved from a policy that I had with Medibank and when I was moving the HBF staff were very helpful and so far being on this new HBF policy has proven to be a great choice.

Value for Money
5/5
Transparency
4/5
HBF
HBF T.HBF

Thank you for sharing your recent experience with us Cat this is lovely to hear. - Cinta

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Great service every time I've needed it

published

Quick to resolve any claims I've ever had, very helpful and caring when I was injured overseas needing an operation, have been with them since I was 18 and now my whole family is with them

Value for Money
5/5
Transparency
5/5
HBF
HBF T.HBF

Hi Jack, Thank you for your positive feedback.

We always aim to be there for our members in the moments that matter and hope to continue to provide great service for you and your family. We absolutely appreciate your loyalty! - Shazrin

Kiwibloke_inPerth
Kiwibloke_inPerthPerth, WA
  • 8 reviews
  • 7 likes

Wouldn't help with ambo covers when I discovered my second child wasn't listed

published

I took out ambulance cover for my family. I accidentally left off my newest child with out realizing.
Long story short we had to call an ambulance for her and when I went to claim on the 1000 dollar bill I was told by HBF she wasn't on the policy v( thought my whole family was covered) . They refused to help me out and said to bad suck eggs with the bill.
After 10yrs with HBF for my car , my wifes car and health at different times I canned them.

Incentivised Review No
Claim Made Yes
HBF
HBF T.HBF
Kiwibloke_inPerth
Kiwibloke_inPerth

Well done HBF.

published

Thanks HBF, I received 140 dollars from you today, as you shared the money you saved on procedures/ops that couldn't happen due to covid. I also requested a dental refund and received more than 5 times the amount I expected as I have Gap saver. Very happy thanks.

Transparency
5/5
Customer Service
5/5
HBF
HBF T.HBF

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Next

5 stars

published

I have been with HBF for 8 years (and my family has for 30 years ) and I have never had issues. They are affordable and easy to deal with. Would recommend.

Value for Money
5/5
Transparency
5/5
HBF
HBF T.HBF

Hi Laura, thank you for sharing your positive feedback.
We are glad we have been able to assist you and your family for all your health requirements for over 30 years! - Chloe

Great Experience.

published

When I called to review my plan I found the call centre staff very helpful . After a hospitalisation the billing etc was seamless, from Physio to Optical all my my encounters with HBF have been very positive.

Value for Money
5/5
Transparency
5/5
HBF
HBF T.HBF
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Kylie R.
Kylie R.South East Queensland, QLD

Dreadful customer service. Fail to honour guarantees, online quoting system misleading & inaccurate

published
Value for Money
2/5
Transparency
1/5
HBF
HBF T.HBF
Knoli
KnoliPerth, WA

HBF = Terrible

published

Been member for 28 years.
Concideration for loyalty - Terrible
Customer service - Terrible
Competetive price - Terrible
HBF= Terrible
Would give zero stars if I could.
My card literaly never works.
They changed what I was covered for without letting me know, tayloring a new plan just for me while covering nothing I use and discontinuing my cover for things I NEED for my comfort of life.
You would save money and get better cover using the public system.

Incentivised Review No
Claim Made Yes
HBF
HBF T.HBF
Tig
TigGreater Melbourne (Metropolitan), VIC

Would not recommend

published
Incentivised Review No
Claim Made No
HBF
HBF T.HBF
Health Insurance

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Ruth Gyoergy
Ruth Gyoergy
  • 2 reviews
  • 1 like

Disappointed

published

With HBF for over 20 years unable To afford what we are paying for hospital cover now, no consideration for loyalty due to financial circumstances we are unable to continual with hospital cover.

Value for Money
3/5
Transparency
3/5
HBF
HBF T.HBF
Bos Wells
Bos WellsVictoria
  • 2 reviews
  • 3 likes

Not trustworthy, Harrassed the clinic for proofs, Unprofessional communication.

published
Transparency
1/5
Incentivised Review No
HBF
HBF T.HBF
Maria
MariaPerth
  • 8 reviews
  • 6 likes

HBF don’t care about members at all

published

The online quotes are way cheaper than what they tell you on the phone or in the branch. Many people get covered online for the same policy with a cheaper price while others are unaware of that which is so unfair. They deny that of course. However, even on the phone call, I got exactly the same premium as online, but HBF refused to decrease my premium. They overcharged me $15 per fortnight.
Hope my termination goes well and smoothly.

Incentivised Review No
Claim Made Yes
HBF
HBF T.HBF
Maria
Maria
Page 1 of 9

Questions & Answers

shirvan
shirvanasked

Can I claim through HBF Australia wide

1 answer
HBF
HBF T.HBF

Hi Shirvan, Thank you for reaching out!

Members can access range of providers throughout Australia however, to confirm that benefits will be payable for your treatment or service you are wanting to claim for, it is best to contact us directly to confirm your coverage and, if you will have any out of pocket expenses.

If you have any questions about how our agreements work, or the benefits you can get back please do not hesitate to get in touch with us. – Chloe

diamus
diamusasked

I am on HBF Silver cover. I know Gastric Sleeve surgery is not covered but does HBF pay anything toward the hospital stay, anethsaetic costs etc

1 answer
HBF
HBF T.HBF

Hi Diamus, thank you for your question.

Without being able to access your policy, I am only able to provide general information. If something is an exclusion on your policy, unfortunately, we will not be able to pay benefits towards any part of the treatment.

If you would like to look more into your policy inclusion, please feel free to call us on 133 423, or chat with us at hbf.com.au - Cinta

Davidg
Davidgasked

Why is the gap saver no longer available?

1 answer
HBF
HBF T.HBF

Hi Davidg, thank you for getting in touch!

We proactively review our health cover offering, which can lead to us making changes to our suite including closing certain products for sale. In 2019 we reviewed our suite and decided to close Gap Saver to new sales. This cover option is still available to those who held it at the time it was closed.

If you have any further questions, please do not hesitate to give us a call on 133 423. -Bella

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Get an answer from our members and HBF representatives

Details

CategoryHealth Insurance
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