1 photo
HBF Health Insurance

HBF Health Insurance

1.6 from 223 reviews · View Statistics

Reviews

  • Value for Money
    5.0 (1)
  • Transparency
    5.0 (1)
  • Customer Service
    5.0 (2)
  • Claim Resolution Time
    • <1 week (1)
  • Claim ApprovedYes (1) · No (0)
Previous
Next
alvie.huit
alvie.huitPerth, WA
  • 4 reviews
  • 2 likes

With HBF for over 30 years.

published

I was covered by my parents policy as a child when health insurance was more of a luxury than the necessity it is these days. As a uni student I switched to my own policy after I realised the true value and relief of cover after HBF covered my emergency surgery.

My policy ceased for several years whilst living in Syd and now that I am back in Perth I've returned to HBF for the last 7 years.

I love HBF. The customer service is excellent whether in store or on the phone.you've got flexibility to amend your policy to suit your needs - you just need to ask about your options. The website and app are excellent.

I am so pleased with them that I will never leave them - unless I move overseas.

Customer Service
Incentivised ReviewNo
1 comment
HBF
HBF T.HBF
Frank Health Insurance

Looking for Health Insurance?

Read the reviews for Frank Health Insurance

512 reviews
Ad
Adam S.
Adam S.Sydney, NSW
  • 3 reviews
  • 5 likes

Great Price - Friendly Service

published

Switched from NIB to HBF and saved a stack for the same level of cover. Staff over the phone have been super helpful and friendly. Love their Quokka ads as well, super cute.

Value for Money
Transparency

Customer Service outstanding

published
Insurance claim madeYes
Health Insurance

Find out how HBF Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Lina
Lina
  • 3 reviews

So far, really good service

published
Insurance claim madeYes
Dennis
DennisWA, 6003
  • 7 reviews
  • 1 like

Very Happy with HBF

published

I have been with HBF over 9 years and have been very pleased with the service received. The staff are very helpful professional and polite . The extras as well as the fitness classes are excellent. Will be a loyal customer for a long time.

Insurance claim madeYes
Related Articles
Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

Australian Government Rebates & Incentives for Private Health Insurance

There are a number of government rebates, discounts, and additional charges that could apply to you when taking out private health insurance. We've outlined the main ones here so you don't have to dig through all the research yourself.

Nathan S.
Nathan S.7 Feb 2020
australian-government-rebates-incentives-for-private-health-insurance
Next

Always had a great experience

published
Insurance claim madeYes
Frank Health Insurance

Looking for Health Insurance?

Read the reviews for Frank Health Insurance

512 reviews
Ad
Kathy
KathyBrisbane

Value for money ,the best extra cover

published

I am an admin at a dental surgery in Brisbane, dealing with private health insurances everyday. I have been with many different health funds myself( medibank private, Pupa ) .But HBF is the best one so far. Especially their extra flexi saver . You pay for what you need the most. Not like others policies, waste $$$ on things which we never claim. I do agree with some reviews that they take forever to answer your call but it usually happens to most health funds anyways. To be honest, at the moment flexi saver of HBF is the cheapest on the market.

Insurance claim madeYes

Don't be deluded by most of these comments

published
Insurance claim madeNo
Lisa T
Lisa TPerth
  • 2 reviews
  • 1 like

Long standing customer!

published
Insurance claim madeYes
Health Insurance

Find out how HBF Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
lijasmine
lijasmineSydney
  • 6 reviews
  • 3 likes

Wonderful customer service by Eddie

published
Insurance claim madeNo
1 comment
HBF
HBF T.HBF
Bryan
Bryan
  • 10 reviews
  • 7 likes
  • Verified

Excellent Member Benefits / Deals, Great Coverage, Quick Claims

published
Insurance claim madeYes
1 comment
HBF
HBF T.HBF

top service

published

Geraldton WA 6530 had the best service today 16/3/16 thankyou Kathleen for your helpful advice for our sons new policy and the update of ours i had an enjoyable but short time , pity your not here on a more permanent basis your a credit to the association your involved with.
Cheers and thanks :]

Insurance claim madeNo
1 comment
HBF
HBF T.HBF
Frank Health Insurance

Looking for Health Insurance?

Read the reviews for Frank Health Insurance

512 reviews
Ad
Nkate
NkatePerth
  • 5 reviews
  • 4 likes

HBF the way to go!

published

After requiring urgent surgery was informed by Medibank they would not be covering the item numbers I had provided even though I had served the waiting periods and not made a claim in over 2 years (paying $130 a month) I cancelled Medibank over the phone and joined with HBF, the day before surgery (tomorrow 19/12/14) HBF are covering hospital fee and can claim against item numbers Medibank declined me. I am paying $60 extra a month with HBF with ALOT more benefits. Had a wonderful experience speaking with Rebecca over the phone who was extremely helpful and got back to me same day with a quote for the surgery. Couldn't recommend a better provider.

1 comment
HBF
HBF T.HBF
violets
violetsPERTH

Great cover for young families

published
wrexy
wrexyAU
  • 7 reviews
  • 5 likes

If you can afford it, get it.

published

After being a member for over 10 yrs I was run over by a Volvo ! Off work for 12mths but HBF paid my premiums until I was back at work That was in 1996. I lost my job in 2007 but was hospitalised twice that year for elective surgery. Once again HBF paid all my medical bills & did not require me to pay premiums for 9 mths until I recovered & could afford to start payments again.
Can't complain about that.
Easy to deal with, quick @ efficient claims.
Not cheap, but then what good insurance is ?

2 comments
HBF
HBF T.HBF

Wow Wrexy, it's lovely to hear how you've been able to make use of the benefits of being a long term member to get you through some difficult times. I hope we've continued to help you over the last 3 years - Lauren

wrexy
wrexy
Health Insurance

Find out how HBF Health Insurance compares to other Health Insurance

Know better, choose better.

Compare all
Page 1 of 2
See all HBF Health Insurance reviews

Questions & Answers

shirvan
shirvanasked

Can I claim through HBF Australia wide

1 answer
HBF
HBF T.HBF

Hi Shirvan, Thank you for reaching out!

Members can access range of providers throughout Australia however, to confirm that benefits will be payable for your treatment or service you are wanting to claim for, it is best to contact us directly to confirm your coverage and, if you will have any out of pocket expenses.

If you have any questions about how our agreements work, or the benefits you can get back please do not hesitate to get in touch with us. – Chloe

diamus
diamusasked

I am on HBF Silver cover. I know Gastric Sleeve surgery is not covered but does HBF pay anything toward the hospital stay, anethsaetic costs etc

1 answer
HBF
HBF T.HBF

Hi Diamus, thank you for your question.

Without being able to access your policy, I am only able to provide general information. If something is an exclusion on your policy, unfortunately, we will not be able to pay benefits towards any part of the treatment.

If you would like to look more into your policy inclusion, please feel free to call us on 133 423, or chat with us at hbf.com.au - Cinta

Davidg
Davidgasked

Why is the gap saver no longer available?

1 answer
HBF
HBF T.HBF

Hi Davidg, thank you for getting in touch!

We proactively review our health cover offering, which can lead to us making changes to our suite including closing certain products for sale. In 2019 we reviewed our suite and decided to close Gap Saver to new sales. This cover option is still available to those who held it at the time it was closed.

If you have any further questions, please do not hesitate to give us a call on 133 423. -Bella

See all HBF Health Insurance questions

Get an answer from our members and HBF representatives

Details

CategoryHealth Insurance
Other Insurance Types Offered Car, Home and Contents, Life and Travel
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.