Thank you for the prompt refund.
I have travelled a number of times overseas and each time I have taken out HBF Travel insurance. This has been the first year I have needed to claim on the insurance.
Having taken out the Travel insurance before COVID19 was declared a pandemic, we were covered by the travel insurance.
Our tour provider could not refund us the full amount of our cancelled tour because of COVID19 but the HBF travel insurance team where very helpful in guiding us through our claim of the difference in the amount.
After submitting the claim and after a phone call to finalise details we had our claim amount in our bank within a couple of days.
Thank you HBF.
Questions & Answers
Hi I am a HBF member and would like a travel / medical Insurance to cover me while travelling overseas, now I move around Asia, Austalia and NZ over a 12month period and don't have exact dates of travel can I get coverage with HBF for medical hospital emergencies should they arise, I can handle out patience stuff and dental just want full hospital emergency coverage and repatriation should the need arise, cheer Gary
Hi Gary, thanks for finding the time to contact us while you are out globetrotting!
I'm sure you can appreciate there is quite a lot of information involved with insurance, especially when it comes to international cover. It may be best to give our experienced General Insurance representatives a call to ensure we are covering all bases and answering all the questions you have, in as much detail as you need.
Feel free to give us a call on 133 423 when you have a little block of time free and we will definitely be able to help. We look forward to hearing from you and all the best for your travels!
The HBF Team
|Other Insurance Types Offered||Car, Health, Life and Travel|
|Maximum Age Covered||85 years old|
|Overseas Emergency Assistance||Unlimited|
|Accidental Death||Not Included|
|Pregnancy (max weeks)||24 weeks|
|Resumption of Journey||$1,000|
|Hospital Cash Allowance||$50 per day, up to $1,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||Not Included|
|Permanent Disability||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||Not Included|
|Delayed Luggage||Not Included|
|Credit Card Fraud||$1,000 as part of Travel Documents cover|
|Travel Documents / Passport||$1,000|
|Maximum Single Item Limit||$750 (Laptops or Cameras)|
|Luggage & Personal Effects||$3,000|
|Rental Vehicle Excess||Not Included|
|Motorbike / Moped Coverage||Included for any size|
|Domestic Pet Care||Not Included|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
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