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HBF Travel Insurance
1.9 from 19 reviews · View Statistics



2 reviews
  • Value for Money
    5.0 (1)
  • Transparency
    5.0 (1)
  • Customer Service
    5.0 (1)
  • Claim Resolution Time
    • <1 week (1)
    • 2-4 weeks (1)
  • Claim ApprovedYes (2) · No

Thank you for the prompt refund.


I have travelled a number of times overseas and each time I have taken out HBF Travel insurance. This has been the first year I have needed to claim on the insurance.
Having taken out the Travel insurance before COVID19 was declared a pandemic, we were covered by the travel insurance.
Our tour provider could not refund us the full amount of our cancelled tour because of COVID19 but the HBF travel insurance team where very helpful in guiding us through our claim of the difference in the amount.
After submitting the claim and after a phone call to finalise details we had our claim amount in our bank within a couple of days.
Thank you HBF.

Incentivised ReviewNo
Claim MadeYes
Claim Resolution Time<1 week
Type of ClaimTravel Delays/Cancellations
Claim DateAugust 2020
Claim ApprovedYes
1 comment
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Great service

Value for Money
Customer Service
Incentivised ReviewNo
DestinationSouth America
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time2-4 weeks
Type of ClaimMedical
Claim ApprovedYes
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Questions & Answers

Don E.

Don E.asked

Travel Insurance

insurance as overseas visitor

1 answer

Hi Don

We have a couple of cover options available for visitors to Australia and you can check these out here; https://www.hbf.com.au/health-insurance/overseas

If you have any questions just give us a call on 133 423 or Chat with us at hbf.com.au.

Best regards
The HBF Team

Helen Walker

Helen Walkerasked

Platinum Plan

Will you pay for us cancelling a trip, due to the corona virus, which was booked in July 2019?

No answers
Gary Cuthbertson

Gary Cuthbertsonasked

Essentials Plan

Hi I am a HBF member and would like a travel / medical Insurance to cover me while travelling overseas, now I move around Asia, Austalia and NZ over a 12month period and don't have exact dates of travel can I get coverage with HBF for medical hospital emergencies should they arise, I can handle out patience stuff and dental just want full hospital emergency coverage and repatriation should the need arise, cheer Gary

1 answer

Hi Gary, thanks for finding the time to contact us while you are out globetrotting!

I'm sure you can appreciate there is quite a lot of information involved with insurance, especially when it comes to international cover. It may be best to give our experienced General Insurance representatives a call to ensure we are covering all bases and answering all the questions you have, in as much detail as you need.

Feel free to give us a call on 133 423 when you have a little block of time free and we will definitely be able to help. We look forward to hearing from you and all the best for your travels!

Best Regards,
The HBF Team


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HBF Travel Insurance


Compare all 5 HBF Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Health, Life and TravelCar, Health, Life and TravelCar, Health, Life and TravelCar, Health, Life and Travel
Maximum Age Covered 85 years old85 years old85 years old85 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedUnlimited
Accidental Death$25,000$15,000Not Included$25,000
Emergency DentalUnlimitedUnlimitedUnlimitedUnlimited
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey $6,000$2,500$1,000$5,000
Hospital Cash Allowance$50 per day, up to $6,000$50 per day, up to $3,000$50 per day, up to $1,000$50 per day, up to $6,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedUnlimited
Loss of Income$10,400$6,500Not Included$10,400
Permanent Disability$25,000$15,000Not Included$25,000
Luggage & Personal Effects
Theft of Cash $500Not IncludedNot Included$500
Delayed Luggage $750 after 10 hours$500 after 10 hoursNot Included$750
Credit Card Fraud$3,000 as part of Travel Documents cover$2,000 as part of Travel Documents cover$1,000 as part of Travel Documents cover$3,000 as part of Travel Documents cover
Travel Documents / Passport $3,000$2,000$1,000$3,000
Maximum Single Item Limit $3,000$1,500 (Laptops or Cameras)$750 (Laptops or Cameras)$3,000 (Laptops or Cameras)
Luggage & Personal Effects $15,000$7,500$3,000$15,000
Personal Liability $2,500,000$2,000,000$1,000,000$2,500,000
Rental Vehicle Excess $5,000$3,000Not Included$5,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care $650Not IncludedNot Included$650
Special Activities Packages
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Compare all 5 HBF Travel Insurance

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