Thank you for the prompt refund.
I have travelled a number of times overseas and each time I have taken out HBF Travel insurance. This has been the first year I have needed to claim on the insurance.
Having taken out the Travel insurance before COVID19 was declared a pandemic, we were covered by the travel insurance.
Our tour provider could not refund us the full amount of our cancelled tour because of COVID19 but the HBF travel insurance team where very helpful in guiding us through our claim of the difference in the amount.
After submitting the claim and after a phone call to finalise details we had our claim amount in our bank within a couple of days.
Thank you HBF.
I was on a motorcycle trip through South America in 2015 and crashed in the desert in 2015 and broke my pelvis. Upon advising HBF insurance they swung into action and organised to fly me out by air ambulance from Bolivia to Chile where I was bolted back together. They were in touch constantly with my wife regarding my care and even offered to put her up in a hotel rather than stay with me in my hospital room. The organised business class travel back to Perth with a nurse escort for my wife and l. On top of that my HBF health insurance covered a...hip replacement a year later due to the injury. I found there service to be fantastic, good value. The claim process was efficient and timely. We always use HBF travel insurance being easy to put in place.
Wonderful customer service
We had a medical emergency with our son the day before we were due to depart for our holiday, and couldn't travel. The claiming process was more straight forward than I was expecting and HBF did not make it too difficult to substantiate my claim. The claims consultant responded to my emails in a timely manner and the claim was also approved promptly. The customer service received from HBF has made this stressful time a little easier. I cannot say the same for my airline, whose customer service in trying to get an insurance letter has been nothing short of a debacle. I would recommend HBF travel insurance.
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Questions & Answers
insurance as overseas visitor
Will you pay for us cancelling a trip, due to the corona virus, which was booked in July 2019?
Hi I am a HBF member and would like a travel / medical Insurance to cover me while travelling overseas, now I move around Asia, Austalia and NZ over a 12month period and don't have exact dates of travel can I get coverage with HBF for medical hospital emergencies should they arise, I can handle out patience stuff and dental just want full hospital emergency coverage and repatriation should the need arise, cheer Gary
Hi Gary, thanks for finding the time to contact us while you are out globetrotting!
I'm sure you can appreciate there is quite a lot of information involved with insurance, especially when it comes to international cover. It may be best to give our experienced General Insurance representatives a call to ensure we are covering all bases and answering all the questions you have, in as much detail as you need.
Feel free to give us a call on 133 423 when you have a little block of time free and we will definitely be able to help. We look forward to hearing from you and all the best for your travels!
The HBF Team
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Car, Health, Life and Travel||Car, Health, Life and Travel||Car, Health, Life and Travel||Car, Health, Life and Travel|
|Maximum Age Covered||85 years old||85 years old||85 years old||85 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Unlimited||Unlimited|
|Accidental Death||$25,000||$15,000||Not Included||$25,000|
|Pregnancy (max weeks)||24 weeks||24 weeks||24 weeks||24 weeks|
|Resumption of Journey||$6,000||$2,500||$1,000||$5,000|
|Hospital Cash Allowance||$50 per day, up to $6,000||$50 per day, up to $3,000||$50 per day, up to $1,000||$50 per day, up to $6,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Unlimited|
|Loss of Income||$10,400||$6,500||Not Included||$10,400|
|Permanent Disability||$25,000||$15,000||Not Included||$25,000|
|Luggage & Personal Effects|
|Theft of Cash||$500||Not Included||Not Included||$500|
|Delayed Luggage||$750 after 10 hours||$500 after 10 hours||Not Included||$750|
|Credit Card Fraud||$3,000 as part of Travel Documents cover||$2,000 as part of Travel Documents cover||$1,000 as part of Travel Documents cover||$3,000 as part of Travel Documents cover|
|Travel Documents / Passport||$3,000||$2,000||$1,000||$3,000|
|Maximum Single Item Limit||$3,000||$1,500 (Laptops or Cameras)||$750 (Laptops or Cameras)||$3,000 (Laptops or Cameras)|
|Luggage & Personal Effects||$15,000||$7,500||$3,000||$15,000|
|Rental Vehicle Excess||$5,000||$3,000||Not Included||$5,000|
|Motorbike / Moped Coverage||Included for any size||Included for any size||Included for any size||Included for any size|
|Domestic Pet Care||$650||Not Included||Not Included||$650|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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