700 reviews
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- Very small (2)
- Slightly small (14)
- True to size (110)
- Slightly large (8)
Reviews
Great quality, great options, great customer service!
I've been shopping at HelloMolly for years now (2016)! This is my go-to for wedding guest dresses. The selections are fabulous, the quality is amazing, and the looks are unique :) In addition to the amazing quality and selection, I had the pleasure of working with Lisa when I accidentally made a mistake on my order. She was so kind and helpful! Amazing all around. Show details · 1Hello Molly is amazing
Customer care member Lisa has been really helpful. Silly me paid with Applepay which was linked to an old address. The order was confirmed but Lisa and the team managed to amend the delivery details and send my order to Queensland instead of my old address in NSW. Thanks so much Hello Molly! You guys never fail to amaze me! Show details · 1Runway Pretoria maxi dress
Hi, i was wondering when you guys plan on restocking the runway Pretoria maxi dress blue in size x-small. Show details · 1Amazing!!!
Amazing to deal with start to finish! Order arrived next day even in regional Victoria! In love with all my purchases! Show details · 1Help with discount code
My discount code wasn’t working, so I emailed customer service, got a response in about 12 hours, and received a new discount code so I could purchase my items. Really wonderful customer service! Show details · 1Customer service
Very efficient and helpful staff. Staff resolved a matter so quickly and made it so easy Show details · 1Low quality dress
Bad quality, straps on the dress ping off when the slightest bit of pressure supplied.The delivery was good to be fair, but the quality of the dress I bought was itchy and cheap.
I would recommend for a bit event avoiding hello molly and going else here for higher quality. Show details
Amazing fast service!
I had to reorder a dress that I absolutely love but was too small and only had a week before I needed it for a wedding, Heidi in Customer Support was so amazing and quick to see the new dress was dispatched pronto on Friday afternoon and I received it in central NZ the following Wednesday! So grateful I will feel great wearing it this weekend and don’t have to go to plan b! Thank you! Show details · 1Fast shipping, but horrible quality
After reading all those 5-star reviews on their website, I decided to purchase the "HELLO MOLLY FEELING LIKE ME DRESS" in white colour. However, this purchase is a complete disappointment for me.Firstly, both the fabric and stitching look very cheap to me. Some stitchings already started to run when I tried on this dress. For reference, I am 167cm/5'6'' tall and I weigh 52kg/115lbs, purchased this dress in a size XS. So I think I could say that I am on the slim side and it is definitely not my body that broke this dress and its stitchings.
S... Read moreecondly, as mentioned, the fabric is very cheap. Both the main and lining fabrics are very thin hence see through. You cannot wear any colour except nude underwear beneath it. But this would also bring a new problem. As I said, it is see through, so people will be able to see the colour and shape of your nipples, so you'll need to wear some sort of bras such as adhesive bra or nipple covers. But it is see through, so now people will no longer see your nipples, but they will now see the colour and the shape of your nipple covers. If you are comfortable with people being able to see the colour and the shape of you nipples/bras, then its fine, but for me, this is awkward, maybe embarrassing. For a dress with an original price at $89, I expected more than that. Moreover, after purchasing a dress from their store, I am now in doubt with the validity of the product reviews on their website (https://au.hellomolly.com/). All the reviews seem overwhelmingly positive, I could not find a single 1- or 2-star review on their website. I just submitted my 1-star review and I did not know if it will get published. I'm concerned that they might be manipulated or fake, or they might removed all of the negative reviews. This uncertainty is making me question the authenticity of the product and the credibility of the company. Finally, and maybe the only thing I am happy with, is the shipping. The shipping was fast and was sent via Express Post so I received my parcel within 1-2 business days. Overall, I would personally not shop from their store again and I also would not recommend it to others.
Hi Katherine, thank you for taking the time to give us your feedback. I'm sorry to hear you have not had a good experience with your purchase. If you haven't already, please reach out to our customer ... Read more
service team with your details and we'd be happy to help organise a return for you. If there are issues with a review you have submitted, you can flag that with the team too and we can check if there are any issues with the upload. Thanks again! xCustomer Service star!
I emailed Hello Molly with an address malfunction and Heidi promptly cancelled my order therefore I could reorder and correct the address. The response was prompt and perfect. Very happy ☺️ Show details · 1Not happy
Ordered from Hello Molly and when my items finally arrived, I had to pay an additional $93 in customs when I went to pick up the package. Nowhere on their payment page, shopping cart page, or in the order processed email does it tell me that that may happen, so I was completely taken by surprise. Apparently the only place this is written is on the shipping page, which can only be found at the very bottom of the main page, and at the bottom of the shipping page, it says customs may be added. It does not tell you how much customs may be.They al... Read moreso charge a ton of money for these dresses, and one of them has sparkles and little pieces of glitter coming off of it non-stop, as soon as I took it out of the bag. The other one is a completely different color than the photo on the website. And apparently they don't do returns, and you have to pay for shipping, even if the item arrives faulty. Not impressed at all. Scummy company.
Hi Tay, thanks for your email! I'm sorry to hear you did not have a positive experience. As stated on the shipping page, some international orders are subject to customs/duty fees which are out of our... Read more
control. We don't currently have a calculator available for those fees but we are working on enabling that! If you have any concerns about the items being faulty, please send through some photos for our team to assess. Thank you! xGreat product, great customer service!
Ordered several dresses, they came in a timely fashion. They looked as I would expect from the photos - sizing runs a little small, other than that, product is good quality.Customer service is very friendly, responsive and timely with responses. Show details · 1
Best customer service and shipping
Hello Molly was top notch from beginning to end. Wonderful service!! Show details · 1Lisa from Customer Service
I want to thank Lisa for helping me with my online order! I thought I had messed up ordering my daughter’s Homecoming dress and she was able to reassure me that it was on its way. Very friendly service. Show details · 1Excellent Customer Service
I ordered from this website for the first time, and had an amazing customer service experience with Mel. I always appreciate when a website makes shopping easy! Show details · 1- Prev
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Details
Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
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Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $50 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label and Variety of Labels |
Buy Now, Pay Later Options | AfterPay |
Type of Footwear Offered | Casual & Dress Shoes |
Clothing Type | Activewear, Formal / Cocktail, General / Everyday, Swimwear and Wedding Dresses & Bridalwear |
Contact info for Hello Molly
Mon | 9:30 am - 5:00 pm |
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Tue | 9:30 am - 5:00 pm |
Wed | 9:30 am - 5:00 pm |
Thu | 9:30 am - 5:00 pm |
Fri | 9:30 am - 5:00 pm |
Sat | Closed |
Sun | Closed |
- ABN: 91158264076
Extra Information
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Hi Charlotte, so sorry to hear your dress didn't meet your expectations! If you need assistance with making a return, our team is always here to help! x