1 photo
Hello Molly

Hello Molly

4.4 from 510 reviews · View Statistics
Listing monitored by Hello Molly

Reviews

3.7
16 reviews
5
(7)
4
(5)
3
(0)
2
(0)
1
(4)
Previous
Next

Poor Exchange policy. Poor sizing

published

Sizes are much smaller than expected. Have bought form here twice and very poor sizing. Bought a dress on sale, wanted to exchange but was told to post back (with return postage fee), store credit given but the same dress was no longer on sale, requested a direct exchange was told not possible so paid full price for the same dress plus return postage fees. Poor quality material not worth the hassle or the extra fees.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Hello Molly
Hello M.Hello Molly

Hi Lovely, Sorry to hear you have been disapointed. Please email info@hellomolly.com and our customer service team will be able to assist you with offering a refund to your payment method instead of a store credit for your return xo

Gi.Z
Gi.ZLaunceston, TAS
  • Verified

Inconsistent size. Horrible costumer service

published

Inconsistent size. Horrible costumer service. They charge you for shipping and return. On top of that they only give you store credit. Will never shop in this site again!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Excellent Support Service

published

Great service provided by the Hello Molly team. I bought a dress that arrived within a day or two. Unfortunately I had to return it as it didn't fit. I contacted the support team who were very helpful in ensuring I received my store credit! Thank you guys!

Product Quality
Shipping
Incentivised Review No
Sizing Slightly large
Hello Molly
Hello M.Hello Molly

Hi Aoife, thanks for your great review! Glad to hear your order and return were a smooth process! Looking forward to having you shop with us again soon :) x

Footwear Shops & Brands

Find out how Hello Molly compares to other Footwear Shops & Brands

Know better, choose better.

Compare all

Speedy service

published

Frankie was a great help with issuing a refund due to faulty product. Handled swiftly Despite being an online store!
As this was a concern of mine when purchasing online.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Hello Molly
Hello M.Hello Molly

Hi Heidi! So sorry to hear that you received a faulty item but so glad that Frankie was able to resolve this for you :) xo

Jade
JadePerth, WA

Amazing customer service

published

Although the dress I ordered was too big and I had to return the customer service was great. The staff member Frankie was very polite and immediately took action to deliver a refund for my dress. Very quick reply and lovely interaction.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for the fantastic review, Jade! So glad to hear about your great experience x

Awesome customer service! Love the clothes

published

Love the clothes, super satisfied with these. They help at the drop of a hat! Their products are good quality and affordable prices. I use this his site all the time.

Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly

Hi Megan! Thanks for taking the time to leave this amazing review :) We love having you as a customer xo

Barbara S.
Barbara S.Central Queensland, QLD
  • 2 reviews

Not even worth rating

published

The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly

Hi Barbara, so sorry to hear you've not had a positive experience :( If you haven't already please contact info@hellomolly.com and hopefully we can find a way to turn this experience around xo

Vanessa Da Ros
Vanessa Da RosGreater Melbourne (Outer), VIC

Fantastic Customer Service from Gwen

published

I had issues with my login account for Hello Molly & sent through an email to Customer Service.
I got a response back from Gwen & with her patience and effort with back and forth emails she resolved the issue & got my login details sorted and I was then able to login. Fantastic Customer Service, always responded promptly and went above and beyond to help, which was much appreciated.
Regards Vanessa

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks so much for your sweet review Vanessa! So glad to hear how helpful Gwen was :) xo

Shaniece R.
Shaniece R.South East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Wrote a review but they deleted it to save face

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly
Footwear Shops & Brands

Find out how Hello Molly compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Dayna
DaynaPerth, WA

When needing a refund the service was amazing!

published

Absolutely impressed with the fast reply via email when enquiring if it’s possible to return something for a refund. They have looked after me and I’d definitely recommend this company.

All dresses purchased have been fantastic quality, can’t fault the service.

Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Dayna! Thanks so much for the lovely review :) We're so glad to hear how happy you are with our service! Don't hesitate to get in touch if you need anything else xo

Molly R
Molly RGreater Melbourne (Inner), VIC

Amazing customer service

published

Customer service from Bella was outstanding. Her dedication to quality customer service makes me want to continue shopping here! The range of dresses on Hello Molly is impressive. I didn’t have the best expericne with my order but Bella was able to sort me out and I am forever grateful

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly

Love em

published

Fantastic all round! The online store is gorgeous and products that arrived are packaged well and amazing quality. Package arrived well within the expected frame of delivery which was lovely!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks so much for sharing your review lovely! :D We're excited you loved your overall experience when shopping on Hello Molly. It means the world to us! Can't wait to have you shop with us again soon! xo

Emily M
Emily MGreater Melbourne (Metropolitan), VIC

this store is perfect

published

the quality and the fit is amazing and for the price tag you get your money worth. the shippng took less then 48 hours which is really reassuring if you have a time crunch in which to get clothes for what every event

Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks a tonne for your lovely review Emily! :) So pleased to hear you are happy with the quality, shipping and price we offer! If you ever need assistance before placing an order, feel free to contact us via info@hellomolly.com xo

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Great product

published

I purchased some nice jeans earlier in the year it was easy to find what I was looking for but I wasn’t sure how the jeans would look on me as I do not have the same body type as the models but overall the jeans are really nice

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Tash, Thanks for sharing your review! :) We're glad to hear the jeans worked out for you! If you ever need assistance before placing an order, feel free to contact us via info@hellomolly.com xo

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Veronica
VeronicaAU
  • 4 reviews
  • 7 likes

One of my favourites!

published

The site is well designed with categorising layouts to locate what you are looking for with ease. Within these categories you are able to "Filter" for your size and choice of colours, etc. to further simplify your search for the perfect outfit!

Hello Molly aims to please by constantly releasing new clothing products of the latest trend that would suit anyone!

So far all my Hello Molly dresses I have received have been exceptional quality for the price I paid. They are well-made, well-designed, and flatter my body shape.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Footwear Shops & Brands

Find out how Hello Molly compares to other Footwear Shops & Brands

Know better, choose better.

Compare all

Questions & Answers

Bria
Bria asked

Hi! Wondering when the Augustine Pleated Detail Cut-Out Waist Dress Beige in a Small will be restocking? Would love this dress for August 15th

No answers
Paige
Paigeasked

Hi, do you know when you plan to restock the Making Moonlight Dress in size M x

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We plan to restock this one around the end of August. Make sure to sign up for a restock to be notified! xo

Kayla B G.
Kayla B G.asked

When will the not fair on me dress in light blue size small be restocked?

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

See all Hello Molly questions

Get an answer from our members and Hello Molly representatives

Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
Visit official website

Other Footwear Shops & Brands

Previous
Luxe.It.Fwd

Luxe.It.Fwd

5.0
(148)
YesStyle

YesStyle

4.6
(5,121)
Birdsnest

Birdsnest

4.8
(142)
Showpo

Showpo

4.4
(4,022)
JENNEN Shoes

JENNEN Shoes

4.8
(108)
ASHLEY LIM

ASHLEY LIM

5.0
(47)
The Iconic

The Iconic

4.0
(2,857)
Next
See all Footwear Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.