Hello Molly

I purchased a dress for a wedding. Unfortunately the dress was significantly different to the picture on the Hello Molly website and of poor quality and cheap looking; not something you'd wear to a wedding. It was very crinkled (the dress online looked crisp) and a different colour to the picture online which was a beautiful blue. The dress that arrived was a dull, aqua colour, leaning towards a more on the green side.
Hello Molly were initially great to deal with. They 'approved' a refund although my Australian Consumer laws, they actually ca...

Firstly, their "no refunds" policy is illegal. It breaks Australian Consumer Law to even put that on your website, let alone try to enforce it. You can find this information here (also on the ACCC and lawpath websites): https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/no-refund-signs

I recently purchased 2 items and was so disappointed when I received them. The "Dangerous Love Mini Skirt" looks nothing like it's picture, it's a totally different colour. The zippers are cheap looking and look like they'll ...

Firstly, i bought a dress for a very special occasion and to me, was the perfect dress in what i saw in the photos. It arrived and i didn't even have to take it out the bag to notice how bad the quality was. Manufacturer tag and label was still attached and looked tacky. Sizing was completely off and did not fit. Distraught and frustrated, returned it, had to pay for a return which is ridiculous, for them to give me a credit for the full amount. I do not need a $99 credit because i don't want to shop from here again. I'll just be disappointed a...

This is my first time ordering from Hello Molly and it will also be my last! There is a massive thread that is hanging at the back of the dress that has caused a large and obvious pull in the fabric. If I were to cut or try to remove it, I can see that it will leave a huge hole. Also, the dress is meant to be covered in sequins, but when I pulled it out of the bag today, way too many sequins fell off it and there are small patches on the dress without sequins now. This is honestly the worst quality and most damaged item of clothing I’ve ever or...

I am so upset and disgusted at the fact I have just learnt that I do not get my money back from your site... this is not at all clear, and nothing I ordered fitted me at all, neither sizing up or my regular size. The clothing was also poor quality, with some zippers not working and the clothes felt cheap and not like the look on the website.

I've just reviewed your site to warn others.

I will be following up with the ACCC as there is nothing I can do with the store credit. First time shopping with hello molly and never again. So unethi...

Ordered a jumpsuit (Day of Destiny) and had to return both my orders. There was no real difference between a size M and L. Disappointing. Customer service was horrible, they only also post their good reviews on their website. Not to mention, their returns policy is the worse thing I’ve ever come across. Like if customers aren’t happy with a product, they should at least be offered their money back. Now I have getting a store credit. The material quality is also extremely poor quality.

I purchased a gorgeous dress from Hello Molly and was so excited to wear it. I ensured I purchased it well and truly before I needed it to allow for shipping delays. Once I received the dress, I opened the package and immediately saw an orange mark on the front of the sky blue dress - it appears like a rust mark. I contacted the customer service team where I was offered a refund, or reimbursement for costs to have the dress repaired up to $20. Unfortunately, it's not a simple fix to replace the part of the dress or to find perfectly matching ma...

I genuinely thought my prayers were answered when I found hello molly and noticed that I could have my order delivered within days (which is what I needed as I had nothing to wear for a party). I ordered three dresses (and stupidly thought I was safe on the quality front as what sane store would charge that amount for crap), when they arrived all three were of truly horrifyingly cheap quality (if you order off this site you may as well be ordering off wish as it’s the same quality and at least you know if it turns out to be awful you haven’t sp...

This is the second time I've ordered from Hello Molly within the space of about a year. The first time - I bought a dress. The dress arrived in a relatively quick time frame, but the quality of the dress was terrible for how much it was worth. It looked awful on too. Felt like the advertising was false. (I might add I don't think my body type is difficult to look good in clothes) I go to the gym 4-5 times a week and I have a small waist and some curves. Needless to say - I had to pay to send it back, only to be given store credit to have to buy...

My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.

The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.

The team at Hello Molly are fantastic, I had some complications with my order and Ula was amazing at getting everything sorted for me and helping me out. Awesome customer service thank you !!

Ordered a dress (“ST LUCIA MIDI DRESS MUSTARD”) and a Star hair clip. I was pretty let down by the quality of both the items, I got these for an event and wasn’t able to wear them and it left me very out of pocket. I am a full time uni student so I don’t really have much money but I thought If I got a nice dress that I can wear to nice events on Afterpay it should be fine, unfortunately the quality and fit was a bit of a let down. The star hair clip doesn’t have any teeth and is pretty cheaply made it doesn’t sit in your hair and just slides do...

I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again

Customer service from Bella was outstanding. Her dedication to quality customer service makes me want to continue shopping here! The range of dresses on Hello Molly is impressive. I didn’t have the best expericne with my order but Bella was able to sort me out and I am forever grateful