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Customer service poor
Very dissatisfied with support with return of dress. Noone answers phone, goes to message bank. Have emailed numerous times asking if someone can call me.
Also disappointing that you can't get a refund, only store credit
My first and last shopping with Hello Molly
Very disappointed. Quality of the dress i received was very poor, stitched around the side was all wavy and not in straight line. Dress was too short. I had to pay delivery to return the item. I dont want to buy anything else. I need a refund not store credit. I called and customer service was so poor and dont want to refund me.
Hi Cheryl, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund :) xo
- 2 reviews
- Verified
Not like the picture!
Okay dress for the price however the colours shown on the website image are alot brighter than the item itself (as you'll see in the pictures) so I was very disappointed. Also not happy that I need to pay to return a poorly advertised item with no refund, only credit given. I'm not sure I want to buy anything else in a case the same thing happens. First and last time shopper here I think.
Hi Lovely, We are sorry to hear this has happened to your order. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund instead of credit :) xo
Terrible return policy
Fast delivery but the return policy is terrible. I’ve purchased items before that have arrived and either do not match the description, do not fit or are not what I expected. I really dislike the store credit method of refunding customers, I’d much prefer the money paid back to me instead of being out of pocket for an item that isn’t what I wanted and stuck with store credit that I must use just to get my money’s worth/money back. Especially when there might not be other products I like or love enough to buy at that time. I used to love this st...
Read moreore but now I prefer shopping online at places where I can either choose store credit or my money back if I have to return an item, I always end up shopping there again and again and have the peace of mind that if something isn’t quite right, I can send it back and be refunded how I like. Wish they would update this policy to better reflect customers needs/wants.Hi Lovely, So sorry to hear you were disappointed with your order. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your ...
Read morereturn. If you would prefer a refund, we can absolutely arrange this for you instead xxFind out how Hello Molly compares to other Footwear Shops & Brands
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Not so great
The material of the dress I just received is no where near worth $80. It’s thin with poor stitching. Not what I was expecting.
I can say that it did come the next day. So very fast shipping
Hi Lovely, So sorry to hear you were disappointed with your order. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your ...
Read morereturn. If you would prefer a refund, we can absolutely arrange this for you instead xx- 12 reviews
- 1 like
FEEL LIKE LAUGHING MIDI DRESS IN BEIGE
Purchased these dresses for my bridesmaids, the quality is inferior and goods arrived faulty with loose threads and manufacturing faults.
HelloMolly acknowledged the faults and generated return labels to send the goods back and processed a refund.
Hi Lovely, Sorry to hear you have been disappointed. We certainly don't want any customers to be disappointed and that's why our customer care team is always happy to help. We will be in contact once ...
Read moreyour refund has been issued. Thank you for the feedback! xoNot worth it
Ordered 2 dresses for my 21st birthday. The first dress was see through as it was very very thin and the quality wasn't worth the $70 price point. The second dress was also a little see through and felt very cheap. The shipping came very quickly which impressed me, however the quality of the dresses is no where near what the price point should be!!!
Hi Taylor, sorry to hear that you've not had a positive experience! We are quite transparent with our returns policy but certainly don't want any customers to be disappointed :) That's why our custome...
Read morer care team is always happy to help. We've definitely been known to make an exception to the store credit policy ;) Thank you for the feedback! xoBad quality!
Do not be fooled by the pictures! Sent back a dress and had to use a store credit since they do not refund, the dress is thin and see through! Never buying from hello molly again and definitely not suggesting them to others!
Hi Cindy, thanks for your feedback! We stand by the quality of our clothes so we're very sorry to hear that you were disappointed with your experience :( If your new dress still has the tags attached ...
Read moreplease don't hesitate to reach out to info@hellomolly.com if you'd like to send it back xQuestions & Answers
hi there, when will the 'Dear Emilia Glimmer Down Maxi Dress Merlot' in size small come back in stock? x
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi! When will your 'Dear Emilia A New Glow Maxi Dress Rose Gold' SIZE XS be back in stock or the navy colour size XS of 'Dear Emilia A New Glow Maxi Dress Navy'
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello! i was wondering when the loveliest gal dress white size xs would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
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Details
Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $50.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Type of Footwear Offered | Casual & Dress Shoes |
Clothing Type | General / Everyday and Swimwear |
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Hi Mel, We are sorry to hear about your experience. Majority of our customer service team work in AU Business Hours so we are sorry to hear you have not been able to get through. If you could email ou...
Read morer team on info@hellomolly.com we can organise a refund instead of credit for you. xx