Hello Molly

Firstly, their "no refunds" policy is illegal. It breaks Australian Consumer Law to even put that on your website, let alone try to enforce it. You can find this information here (also on the ACCC and lawpath websites): https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/no-refund-signs

I recently purchased 2 items and was so disappointed when I received them. The "Dangerous Love Mini Skirt" looks nothing like it's picture, it's a totally different colour. The zippers are cheap looking and look like they'll ...

Firstly, i bought a dress for a very special occasion and to me, was the perfect dress in what i saw in the photos. It arrived and i didn't even have to take it out the bag to notice how bad the quality was. Manufacturer tag and label was still attached and looked tacky. Sizing was completely off and did not fit. Distraught and frustrated, returned it, had to pay for a return which is ridiculous, for them to give me a credit for the full amount. I do not need a $99 credit because i don't want to shop from here again. I'll just be disappointed a...

Very disappointed. Quality of the dress i received was very poor, stitched around the side was all wavy and not in straight line. Dress was too short. I had to pay delivery to return the item. I dont want to buy anything else. I need a refund not store credit. I called and customer service was so poor and dont want to refund me.

Okay dress for the price however the colours shown on the website image are alot brighter than the item itself (as you'll see in the pictures) so I was very disappointed. Also not happy that I need to pay to return a poorly advertised item with no refund, only credit given. I'm not sure I want to buy anything else in a case the same thing happens. First and last time shopper here I think.

This is my first time ordering from Hello Molly and it will also be my last! There is a massive thread that is hanging at the back of the dress that has caused a large and obvious pull in the fabric. If I were to cut or try to remove it, I can see that it will leave a huge hole. Also, the dress is meant to be covered in sequins, but when I pulled it out of the bag today, way too many sequins fell off it and there are small patches on the dress without sequins now. This is honestly the worst quality and most damaged item of clothing I’ve ever or...

I am so upset and disgusted at the fact I have just learnt that I do not get my money back from your site... this is not at all clear, and nothing I ordered fitted me at all, neither sizing up or my regular size. The clothing was also poor quality, with some zippers not working and the clothes felt cheap and not like the look on the website.

I've just reviewed your site to warn others.

I will be following up with the ACCC as there is nothing I can do with the store credit. First time shopping with hello molly and never again. So unethi...

Ordered a jumpsuit (Day of Destiny) and had to return both my orders. There was no real difference between a size M and L. Disappointing. Customer service was horrible, they only also post their good reviews on their website. Not to mention, their returns policy is the worse thing I’ve ever come across. Like if customers aren’t happy with a product, they should at least be offered their money back. Now I have getting a store credit. The material quality is also extremely poor quality.

I purchased a gorgeous dress from Hello Molly and was so excited to wear it. I ensured I purchased it well and truly before I needed it to allow for shipping delays. Once I received the dress, I opened the package and immediately saw an orange mark on the front of the sky blue dress - it appears like a rust mark. I contacted the customer service team where I was offered a refund, or reimbursement for costs to have the dress repaired up to $20. Unfortunately, it's not a simple fix to replace the part of the dress or to find perfectly matching ma...

Fast delivery but the return policy is terrible. I’ve purchased items before that have arrived and either do not match the description, do not fit or are not what I expected. I really dislike the store credit method of refunding customers, I’d much prefer the money paid back to me instead of being out of pocket for an item that isn’t what I wanted and stuck with store credit that I must use just to get my money’s worth/money back. Especially when there might not be other products I like or love enough to buy at that time. I used to love this st...

The material of the dress I just received is no where near worth $80. It’s thin with poor stitching. Not what I was expecting.
I can say that it did come the next day. So very fast shipping

This is the second time I've ordered from Hello Molly within the space of about a year. The first time - I bought a dress. The dress arrived in a relatively quick time frame, but the quality of the dress was terrible for how much it was worth. It looked awful on too. Felt like the advertising was false. (I might add I don't think my body type is difficult to look good in clothes) I go to the gym 4-5 times a week and I have a small waist and some curves. Needless to say - I had to pay to send it back, only to be given store credit to have to buy...

My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.

Do not be fooled by the pictures! Sent back a dress and had to use a store credit since they do not refund, the dress is thin and see through! Never buying from hello molly again and definitely not suggesting them to others!

The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.

The team at Hello Molly are fantastic, I had some complications with my order and Ula was amazing at getting everything sorted for me and helping me out. Awesome customer service thank you !!