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Hello Molly

Hello Molly

4.3 from 538 reviews · View Statistics
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Customer service poor

published

Very dissatisfied with support with return of dress. Noone answers phone, goes to message bank. Have emailed numerous times asking if someone can call me.
Also disappointing that you can't get a refund, only store credit

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Cheryl
CherylSydney, NSW

My first and last shopping with Hello Molly

published

Very disappointed. Quality of the dress i received was very poor, stitched around the side was all wavy and not in straight line. Dress was too short. I had to pay delivery to return the item. I dont want to buy anything else. I need a refund not store credit. I called and customer service was so poor and dont want to refund me.

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Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Cheryl, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund :) xo

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Izzys123
Izzys123
  • 2 reviews
  • Verified

Not like the picture!

published

Okay dress for the price however the colours shown on the website image are alot brighter than the item itself (as you'll see in the pictures) so I was very disappointed. Also not happy that I need to pay to return a poorly advertised item with no refund, only credit given. I'm not sure I want to buy anything else in a case the same thing happens. First and last time shopper here I think.

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Product Quality
2/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, We are sorry to hear this has happened to your order. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund instead of credit :) xo

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Terrible return policy

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
Similar opinion? Write a review on ProductReview.com.au!
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adele r.
adele r.Sydney, NSW

Not so great

published

The material of the dress I just received is no where near worth $80. It’s thin with poor stitching. Not what I was expecting.
I can say that it did come the next day. So very fast shipping

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Jade
JadePerth, WA

Amazing customer service

published

Although the dress I ordered was too big and I had to return the customer service was great. The staff member Frankie was very polite and immediately took action to deliver a refund for my dress. Very quick reply and lovely interaction.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello MollySend a private message

Thanks for the fantastic review, Jade! So glad to hear about your great experience x

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Bad quality!

published

Do not be fooled by the pictures! Sent back a dress and had to use a store credit since they do not refund, the dress is thin and see through! Never buying from hello molly again and definitely not suggesting them to others!

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Emma W.
Emma W.New South Wales

Supportive and Helpful

published

The team at Hello Molly are fantastic, I had some complications with my order and Ula was amazing at getting everything sorted for me and helping me out. Awesome customer service thank you !!

Shipping
3/5
Incentivised Review No
Sizing True to size
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Emma, thank you for this lovely review! We're sorry for any complications you experienced with your recent order but I'm glad to hear we were able to assist :) xo

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Dayna
DaynaPerth, WA

When needing a refund the service was amazing!

published

Absolutely impressed with the fast reply via email when enquiring if it’s possible to return something for a refund. They have looked after me and I’d definitely recommend this company.

All dresses purchased have been fantastic quality, can’t fault the service.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Dayna! Thanks so much for the lovely review :) We're so glad to hear how happy you are with our service! Don't hesitate to get in touch if you need anything else xo

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Molly R
Molly RGreater Melbourne (Inner), VIC

Amazing customer service

published

Customer service from Bella was outstanding. Her dedication to quality customer service makes me want to continue shopping here! The range of dresses on Hello Molly is impressive. I didn’t have the best expericne with my order but Bella was able to sort me out and I am forever grateful

Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Tessa paris
Tessa parisMetropolitan Adelaide, SA

Out of the last 5 dresses I bought i loved 4 one didn’t fit like the picture it shows to much boob

published

Easy to navigate on the web site, great customer device when I called about a dress out of stock but didn’t offer to let me know when it would be back in.seem to be out of xs a lot of the dresses I loved

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello MollySend a private message
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The reviewer stated that an incentive was offered for this review

Emily M
Emily MGreater Melbourne (Metropolitan), VIC

this store is perfect

published

the quality and the fit is amazing and for the price tag you get your money worth. the shippng took less then 48 hours which is really reassuring if you have a time crunch in which to get clothes for what every event

Product Quality
5/5
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello MollySend a private message

Thanks a tonne for your lovely review Emily! :) So pleased to hear you are happy with the quality, shipping and price we offer! If you ever need assistance before placing an order, feel free to contact us via info@hellomolly.com xo

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The reviewer stated that an incentive was offered for this review

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Great product

published

I purchased some nice jeans earlier in the year it was easy to find what I was looking for but I wasn’t sure how the jeans would look on me as I do not have the same body type as the models but overall the jeans are really nice

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Tash, Thanks for sharing your review! :) We're glad to hear the jeans worked out for you! If you ever need assistance before placing an order, feel free to contact us via info@hellomolly.com xo

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The reviewer stated that an incentive was offered for this review

So good

published

The shipping is so good, arrives so quickly and the quality is great! Nice range of clothes and pretty good prices. Only problem- if you return an item you only get store credit.

Product Quality
5/5
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello MollySend a private message
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Kristy D
Kristy DPerth, WA

Beautiful items of clothing

published

Love everything I order, fast shipping and great quality in product. Price point is standard for clothes these days. The outfits are so cute the hardest part is choosing just one. I’ve never had an issue with them before so I highly recommend Hellomolly!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello MollySend a private message

Thanks for your sweet review Kristy! :) We're so happy you love Hello Molly's range and service. xo

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Questions & Answers

Mikayla W.
Mikayla W.asked

hi there, when will the 'Dear Emilia Glimmer Down Maxi Dress Merlot' in size small come back in stock? x

1 answer
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

Charli L.
Charli L.asked

Hi! When will your 'Dear Emilia A New Glow Maxi Dress Rose Gold' SIZE XS be back in stock or the navy colour size XS of 'Dear Emilia A New Glow Maxi Dress Navy'

1 answer
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

emelyn
emelynasked

hello! i was wondering when the loveliest gal dress white size xs would be restocked?

1 answer
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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