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Hello Molly

Hello Molly

4.4 from 513 reviews · View Statistics
Listing monitored by Hello Molly

Reviews

3.9
32 reviews
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Rnc
RncGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 1 like

FEEL LIKE LAUGHING MIDI DRESS IN BEIGE

published

Purchased these dresses for my bridesmaids, the quality is inferior and goods arrived faulty with loose threads and manufacturing faults.

HelloMolly acknowledged the faults and generated return labels to send the goods back and processed a refund.

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Hello Molly
Hello M.Hello Molly

Poor Exchange policy. Poor sizing

published

Sizes are much smaller than expected. Have bought form here twice and very poor sizing. Bought a dress on sale, wanted to exchange but was told to post back (with return postage fee), store credit given but the same dress was no longer on sale, requested a direct exchange was told not possible so paid full price for the same dress plus return postage fees. Poor quality material not worth the hassle or the extra fees.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Hello Molly
Hello M.Hello Molly

Hi Lovely, Sorry to hear you have been disapointed. Please email info@hellomolly.com and our customer service team will be able to assist you with offering a refund to your payment method instead of a store credit for your return xo

Gi.Z
Gi.ZLaunceston, TAS
  • Verified

Inconsistent size. Horrible costumer service

published

Inconsistent size. Horrible costumer service. They charge you for shipping and return. On top of that they only give you store credit. Will never shop in this site again!

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly
Taylor
Taylor Casey 2913, ACT

Not worth it

published

Ordered 2 dresses for my 21st birthday. The first dress was see through as it was very very thin and the quality wasn't worth the $70 price point. The second dress was also a little see through and felt very cheap. The shipping came very quickly which impressed me, however the quality of the dresses is no where near what the price point should be!!!

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly
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Great customer service!

published

Dresses are very cute and reasonably priced. I had a problem with my return and Frankie in customer service was very helpful in making things right. Would buy from here again.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for the lovely review, KMK! We can't wait to have you shop with us again <3

Excellent Support Service

published

Great service provided by the Hello Molly team. I bought a dress that arrived within a day or two. Unfortunately I had to return it as it didn't fit. I contacted the support team who were very helpful in ensuring I received my store credit! Thank you guys!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Sizing Slightly large
Hello Molly
Hello M.Hello Molly

Hi Aoife, thanks for your great review! Glad to hear your order and return were a smooth process! Looking forward to having you shop with us again soon :) x

maddie
maddieGreater Melbourne (Outer), VIC
  • 3 reviews

Wonderful service and so fast!

published

Frankie is amazing she helped me with a store credit to order the right size I needed! Very fast and friendly service couldn’t be happier with how easy this was!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Speedy service

published

Frankie was a great help with issuing a refund due to faulty product. Handled swiftly Despite being an online store!
As this was a concern of mine when purchasing online.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Hello Molly
Hello M.Hello Molly

Hi Heidi! So sorry to hear that you received a faulty item but so glad that Frankie was able to resolve this for you :) xo

Jade
JadePerth, WA

Amazing customer service

published

Although the dress I ordered was too big and I had to return the customer service was great. The staff member Frankie was very polite and immediately took action to deliver a refund for my dress. Very quick reply and lovely interaction.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for the fantastic review, Jade! So glad to hear about your great experience x

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AMAZING customer service!!

published

I purchased 2 dresses, one being defective with a spot. I contacted customer service and Ula was amazing - she was prompt in responding to my email and sent me a return label and offered a refund due to the defective dress, wanting the ensure I was taken care of! Amazing customer service and I highly recommend Hello Molly - they take care of their customers!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks Cassie! So sorry we sent you a faulty item but we're pleased Ula was able to turn the situation around :) xo

Kara
KaraPerth
  • 2 reviews

Excellent customer service - Frankie

published

Online shopping is always hit or miss but it makes it easy to continue shopping at a store like this when you know the customer service you’ll receive is excellent! Big thanks to Frankie for your time and a fair and customer first resolution to an unfortunate situation. Appreciate it!

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Kara! Thanks so much for leaving your review :) We're glad that Frankie was able to resolve any issues for you xo

Awesome customer service! Love the clothes

published

Love the clothes, super satisfied with these. They help at the drop of a hat! Their products are good quality and affordable prices. I use this his site all the time.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly

Hi Megan! Thanks for taking the time to leave this amazing review :) We love having you as a customer xo

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Frankie has been SO lovely to deal with, my transaction so easy. Could not be happier! :)

published

I wanted to exchange a product that I loved but sadly was too small for me, satisfied with being offered an exchange for a product that did not suit. Thank you Frankie!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Emma! Thanks for your lovely feedback regarding your experience with Frankie :) We're sorry the order didn't work out but glad to hear we were able to resolve it for you xo

Barbara S.
Barbara S.Central Queensland, QLD
  • 2 reviews

Not even worth rating

published

The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly

Hi Barbara, so sorry to hear you've not had a positive experience :( If you haven't already please contact info@hellomolly.com and hopefully we can find a way to turn this experience around xo

Tania
Tania
  • 2 reviews

Great service

published

Very accommodating to my situation and Im very much appreciated for it, the friendly service does not go unnoticed, my emails were all responded to within hours or a day!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks Tania! We love having you as a customer :) xo

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Questions & Answers

Megan
Meganasked

Do you know when the 'knew you were trouble' dress will be restocked? Thanks

No answers
Rhy D
Rhy Dasked

Hiii, do you know when the classy girl midi dress in tan(xs) will be back in stock?? I signed up for the notification but was wondering if you have a date because I want it for a wedding mid october :(

No answers
grace
graceasked

Hey!! I was wandering when the Sparkling Dreams Dress Blue will be restocked?? My homecoming in October and I love it

No answers
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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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