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Hello Molly
First and last time buying from here! Should've read reviews first
Firstly, i bought a dress for a very special occasion and to me, was the perfect dress in what i saw in the photos. It arrived and i didn't even have to take it out the bag to notice how bad the quality was. Manufacturer tag and label was still attached and looked tacky. Sizing was completely off and did not fit. Distraught and frustrated, returned it, had to pay for a return which is ridiculous, for them to give me a credit for the full amount. I do not need a $99 credit because i don't want to shop from here again. I'll just be disappointed a...
Read moregain. I emailed their customer service with a very detailed email because i had made my purchase through Afterpay and the response i got back was honestly not good enough. Looked like a default template message that directed me to just read through the returns policy, which i already had and stated that in my email. Not much care gone into their customer care. I work in retail and when a customer is not happy, we make sure we give them what they want.
- 5 reviews
- 1 like
Disappointing Service and Products
Ordered a jumpsuit (Day of Destiny) and had to return both my orders. There was no real difference between a size M and L. Disappointing. Customer service was horrible, they only also post their good reviews on their website. Not to mention, their returns policy is the worse thing I’ve ever come across. Like if customers aren’t happy with a product, they should at least be offered their money back. Now I have getting a store credit. The material quality is also extremely poor quality.
Hi Macie, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your return. I...
Read moref you would prefer a refund, we can absolutely arrange this for you instead xx
Well funny you say this now, I wrote on my returns form a small complaint and that I would’ve preferred it. But your employees obviously just don’t care enough to consider taking it to higher up manag...
Read moreement. I’ve previously sent emails for them to just be ignored anyway.Hi Lovely, can you please let us know your email address or order number so we can take this further to our Customer Service Supervisor? xo
- 2 reviews
- 2 likes
- Verified
Wrote a review but they deleted it to save face
Ordered a dress (“ST LUCIA MIDI DRESS MUSTARD”) and a Star hair clip. I was pretty let down by the quality of both the items, I got these for an event and wasn’t able to wear them and it left me very out of pocket. I am a full time uni student so I don’t really have much money but I thought If I got a nice dress that I can wear to nice events on Afterpay it should be fine, unfortunately the quality and fit was a bit of a let down. The star hair clip doesn’t have any teeth and is pretty cheaply made it doesn’t sit in your hair and just slides do...
Read morewn even though my hair is curly (I know slipping hair clips is more common on straight silky hair). The dress fits really oldly even though I’m similar in size to the model and the print was a lot fuller than I thought, I spilt some water on it and the colour came out so now I can’t return it and I can’t ever wash it because the colour will all run off. Just really upset about having to pay $77 for two items I can’t return or ever use. They also got rid of my review so it doesn’t seem like they really want to help me at all.Hi Shaniece, thanks for taking the time to leave your feedback. I'm sorry to hear your experience with Hello Molly has not been a positive one. I looked into this and see the review you left on our si...
Read morete was automatically flagged for profanity and therefore not published. It doesn't look like you reached out to us directly yet but if you'd like to email us on info@hellomolly.com I'm sure we can find a way to turn this experience around! xQuestions & Answers
Hi! When will your 'Dear Emilia A New Glow Maxi Dress Rose Gold' SIZE XS be back in stock or the navy colour size XS of 'Dear Emilia A New Glow Maxi Dress Navy'
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello! i was wondering when the loveliest gal dress white size xs would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello!! when will your dine and dash blue or pink xs go back in stock?? i need it before may 20th.
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
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Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | General / Everyday and Swimwear |
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Hi There, We are sorry to hear about your disappointment. Please email info@hellomolly.com with your order number and let our customer service team know you have been in touch via here and they will b...
Read moree able to assist you in organising a refund instead :) xo