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Hello Molly
- Verified
Inconsistent size. Horrible costumer service
Inconsistent size. Horrible costumer service. They charge you for shipping and return. On top of that they only give you store credit. Will never shop in this site again!
Great customer service!
Dresses are very cute and reasonably priced. I had a problem with my return and Frankie in customer service was very helpful in making things right. Would buy from here again.
Thanks for the lovely review, KMK! We can't wait to have you shop with us again <3
- 3 reviews
Wonderful service and so fast!
Frankie is amazing she helped me with a store credit to order the right size I needed! Very fast and friendly service couldn’t be happier with how easy this was!
AMAZING customer service!!
I purchased 2 dresses, one being defective with a spot. I contacted customer service and Ula was amazing - she was prompt in responding to my email and sent me a return label and offered a refund due to the defective dress, wanting the ensure I was taken care of! Amazing customer service and I highly recommend Hello Molly - they take care of their customers!
Thanks Cassie! So sorry we sent you a faulty item but we're pleased Ula was able to turn the situation around :) xo
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- 2 reviews
Excellent customer service - Frankie
Online shopping is always hit or miss but it makes it easy to continue shopping at a store like this when you know the customer service you’ll receive is excellent! Big thanks to Frankie for your time and a fair and customer first resolution to an unfortunate situation. Appreciate it!
Hi Kara! Thanks so much for leaving your review :) We're glad that Frankie was able to resolve any issues for you xo
Frankie has been SO lovely to deal with, my transaction so easy. Could not be happier! :)
I wanted to exchange a product that I loved but sadly was too small for me, satisfied with being offered an exchange for a product that did not suit. Thank you Frankie!
Hi Emma! Thanks for your lovely feedback regarding your experience with Frankie :) We're sorry the order didn't work out but glad to hear we were able to resolve it for you xo
- 2 reviews
Great service
Very accommodating to my situation and Im very much appreciated for it, the friendly service does not go unnoticed, my emails were all responded to within hours or a day!
Thanks Tania! We love having you as a customer :) xo
- 3 reviews
- 5 likes
Overpriced bad quality clothes
Made a $400+ order on Hellomolly, I was so excited to receive my items however when I got them and pulled them out of the bag my heart sank. The fabric of the clothing felt so cheap and nasty- definitely does not deserve the $60-$80 price tag (I can only compare it to shein or zaful quality clothes).
Will not be ordering from these guys again which is such a shame because the items look fabulous on their website but sadly do not live up to expectation in real life.
Hi Squishy, thanks for taking the time to leave your feedback. We're sorry to hear you were unhappy with the quality of your recent order. We stand by the quality of our clothing but certainly don't w...
Read moreant any customers to be disappointed so if you haven't already please reach out to our customer service team on info@hellomolly.com for assistance xoManaged to get my return to you guys and I am sure you can appreciate my level of joy at the so called refund which is in fact store credit. Now I get look forward to receiving more poor quality tat. Literally a scam.
Customer service
Gwen was so helpful with my refund/exchange for wrong size. Very impressive! Went out of her way to assist. Wanted dress for a wedding on the weekend, she suggested buying new size and then getting refund of wrong size when they received.
Thanks for the great review, Kathy! We love having you as a customer :) x
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Fantastic Customer Service from Gwen
I had issues with my login account for Hello Molly & sent through an email to Customer Service.
I got a response back from Gwen & with her patience and effort with back and forth emails she resolved the issue & got my login details sorted and I was then able to login. Fantastic Customer Service, always responded promptly and went above and beyond to help, which was much appreciated.
Regards Vanessa
Thanks so much for your sweet review Vanessa! So glad to hear how helpful Gwen was :) xo
- Verified
Excellent customer service!
I had a problem with an order and Gwen got everything figured out for me very quickly. They’ve made me more than a first-time customer for sure! I really appreciate their fast response time and their willingness to help!
Hi Liz, thank you for the amazing review! We look forward to having you as a customer for years to come :) xo
Customer service
The customer service I received from Gwen was outstanding! Quick responses and always offering ongoing support and assistance was very much appreciated! I was stressing about not getting my dress delivered in time and Gwen took the weight off my shoulders and helped me with ease! Such a lovely person, definitely makes for a great company :) Thanks for all your help Gwen!
Wow! Thanks for leaving Gwen such glowing feedback :) We're so pleased to hear she made your customer service experience go so smoothly! Don't hesitate to reach out if you need anything else x
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Love em
Fantastic all round! The online store is gorgeous and products that arrived are packaged well and amazing quality. Package arrived well within the expected frame of delivery which was lovely!
Thanks so much for sharing your review lovely! :D We're excited you loved your overall experience when shopping on Hello Molly. It means the world to us! Can't wait to have you shop with us again soon! xo
Great colours and options!
Hello Molly always has a large variety of colours and options. Which makes it a store that I always go to for a new look or to stay on trend.
I've ordered 2 items from this store both dresses. Both body tight. Sizing runs a little small. Quality is just above average for the price you pay.
Thanks for taking the time to share your review Simone! :) We're so happy that you love our on trend styles! If you ever need assistance with sizing, don't ever hesitate to be in touch with us via info@hellomolly.com xo
The reviewer stated that an incentive was offered for this review
- 4 reviews
- 7 likes
One of my favourites!
The site is well designed with categorising layouts to locate what you are looking for with ease. Within these categories you are able to "Filter" for your size and choice of colours, etc. to further simplify your search for the perfect outfit!
Hello Molly aims to please by constantly releasing new clothing products of the latest trend that would suit anyone!
So far all my Hello Molly dresses I have received have been exceptional quality for the price I paid. They are well-made, well-designed, and flatter my body shape.
What a fantastic review. Thanks so much Veronica! :D We're so excited to hear you love the design of our website and the filter options! It's made our day knowing you noticed the details of our store....
Read more We appreciate having you as valued customer of Hello Molly! xoThe reviewer stated that an incentive was offered for this review
Questions & Answers
hi there, when will the 'Dear Emilia Glimmer Down Maxi Dress Merlot' in size small come back in stock? x
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi! When will your 'Dear Emilia A New Glow Maxi Dress Rose Gold' SIZE XS be back in stock or the navy colour size XS of 'Dear Emilia A New Glow Maxi Dress Navy'
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello! i was wondering when the loveliest gal dress white size xs would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
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Details
Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $50.00 |
Mens / Womens Clothing | Womens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | AfterPay |
Type of Footwear Offered | Casual & Dress Shoes |
Clothing Type | General / Everyday and Swimwear |
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Hi Lovely, So sorry to hear you were disappointed with your order. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your ...
Read morereturn. If you would prefer a refund, we can absolutely arrange this for you instead xx