Reviewer Photos & Videos
Not a great experience
Purchased an item by following the size guide but when it arrived it was too small. Returned the item (it was for free at the time) once the return had finally been processed the size up was sold out. I waited for new items to be released each week in the hope to find something similar to my other dress.
Found something I didn’t mind but decided to wait a few more days in hope there was something I loved. That item then sold out in the colour I wanted. Purchased it in a different colour, received it and that also didn’t fit. Went to return thi...
If I could give Hello Molly a 0 I would
This is the second time I've ordered from Hello Molly within the space of about a year. The first time - I bought a dress. The dress arrived in a relatively quick time frame, but the quality of the dress was terrible for how much it was worth. It looked awful on too. Felt like the advertising was false. (I might add I don't think my body type is difficult to look good in clothes) I go to the gym 4-5 times a week and I have a small waist and some curves. Needless to say - I had to pay to send it back, only to be given store credit to have to buy...from them again! So I bought a skirt that I've never worn because the size 10 skirt that should have fitted, felt like a size 6. Anyway... I have a wedding coming up and I wanted to give them a second chance. After searching website after website, the only dress I liked that I came across was on Hello Molly. I thought why not give them another chance. Needless to say, the dress is again the most crappy cheap material. I spent just over $100 on a dress that feels like it should have cost $10. I'm absolutely appalled. I won't bother paying for a courier to have it sent back since I don't want anything on this rip off website. Don't buy from them.
My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.
Overpriced bad quality clothes
Made a $400+ order on Hellomolly, I was so excited to receive my items however when I got them and pulled them out of the bag my heart sank. The fabric of the clothing felt so cheap and nasty- definitely does not deserve the $60-$80 price tag (I can only compare it to shein or zaful quality clothes).
Will not be ordering from these guys again which is such a shame because the items look fabulous on their website but sadly do not live up to expectation in real life.
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Service not great and items faulty
I have shopped from this site previously with no issues but recently I ordered a dress from this site. I tried it on and it was faulty. I advised them and they issues a refund which I am yet to still receive. I then went to order another 2 dresses as I am in desperate need of an outfit for a wedding coming up. The order was stuffed up and it was done twice which I then had sorted to where I only had 1 order. I was waiting for a week to receive my tracking number as I was guaranteed express shipping. I never received this and I then emailed. I w...as told there were issues and my order was deemed lost and they gave me the option of either a refund, resent or 120% store credit. At that stage I chose for it to be resent. I then never received anything and asked for a refund to which I am still awaiting a reply. Their phone number seems to be disconnected as I have tried phoning a dozen times and also sent a few emails with no reply. I am needing this refund so I can go and purchase something elsewhere. I am owed a refund for 3 dresses and still nothing. They are apparently having “warehouse issues” but I just feel as if I should get some sort of notice and email advising of the issues and would really like my refunds for these items.
Wrote a review but they deleted it to save face
Ordered a dress (“ST LUCIA MIDI DRESS MUSTARD”) and a Star hair clip. I was pretty let down by the quality of both the items, I got these for an event and wasn’t able to wear them and it left me very out of pocket. I am a full time uni student so I don’t really have much money but I thought If I got a nice dress that I can wear to nice events on Afterpay it should be fine, unfortunately the quality and fit was a bit of a let down. The star hair clip doesn’t have any teeth and is pretty cheaply made it doesn’t sit in your hair and just slides do...wn even though my hair is curly (I know slipping hair clips is more common on straight silky hair). The dress fits really oldly even though I’m similar in size to the model and the print was a lot fuller than I thought, I spilt some water on it and the colour came out so now I can’t return it and I can’t ever wash it because the colour will all run off. Just really upset about having to pay $77 for two items I can’t return or ever use. They also got rid of my review so it doesn’t seem like they really want to help me at all.
Sent me a damaged dress not once, but twice
I ordered a dress and when it came it had a defect where the sleeves were uneven. Since the dress fit great, I still wanted it so I sent it back, got store credit and ordered the same dress again. I was sent another damaged dress with the same defect, it was almost like I was sent back the dress I returned to them. I made the decision to still shop with them after the 1st mistake but clearly made a lapse in judgement after nothing was done to ensure I wasn't sent a damaged item a second time. Massive waste of my time going out of my way to go m...ail back the dress when this was completely out of my control (ie. I wasn't returning dress because of change of mind or poor fit etc but because I was sent a faulty product twice). Very frustrating because I usually am quite patient with online stores, but I expressed that I still wanted that dress even though the first one was damaged and despite that, still being sent another damaged dress is frankly ridiculous. I liked your clothing but I can't believe what a massive waste of my time this all was. Never shopping or recommending Hello Molly to anyone. On a lighter note, Kar helped me during both return processes and provided great customer service. I do not blame her for these issues because I understand it's out of control of the customer service team. She did all she could to help me and I do appreciate it.
Terrible Quality, even worse service
I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again
Questions & Answers
Hey hello molly, I was wondering when you would restock the Something to be said dress in BLUSH, Need to know a date asap
Hi Lovely, We don't have a set date at this stage however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Helloo! I was wondering when the 'Style Queen Dress Blue' in an XS would be coming back in stock? My parents just missed out on the cut to order it for me since I have a semi-formal at the end of November and was so set on that dress and I was hoping it would come back in stock. Crossing my fingers <33
Hey Lovely, We plan to bring this one around the beginning of November! Make sure to sign up for a restock in your size to be notified :) xo
hi!!! do you know when the Run Away with Me dress in Red will be back in stock for xs?? thank you so much:)
Hey Lovely, We plan to bring this one around the end of October! Make sure to sign up for a restock in your size to be notified :) xo
Get an answer from our members and Hello Molly representatives
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
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