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Hello Molly
- 2 reviews
- 1 like
- Verified
If I could rate Hello Molly lower I would, do not buy from them!
I genuinely thought my prayers were answered when I found hello molly and noticed that I could have my order delivered within days (which is what I needed as I had nothing to wear for a party). I ordered three dresses (and stupidly thought I was safe on the quality front as what sane store would charge that amount for crap), when they arrived all three were of truly horrifyingly cheap quality (if you order off this site you may as well be ordering off wish as it’s the same quality and at least you know if it turns out to be awful you haven’t sp...
Read moreent that much). One even looked next to nothing like the one on the site and I can only imagine they either made some insane adjustments or had a good quality one made for the shoot then started production on a cheap knockoff version to sell. I contacted customer service and was happy to get a reply very soon after despite it being a weekend…that is until I realised the customer service representative clearly didn’t read my email as I talked about the quality of the material and clothing being cheap and of unacceptable quality for the price point and she just asked for a picture of the fault (like should I take a picture of the whole darn dress I don’t know what she was expecting). Additionally she included EMOJIS (I wish I was joking) including a happy face and sad face when dealing with a customer that was clearly unhappy, please don’t respond to complaints the same way you would market on Instagram, not appropriate. I replied to her email to clarify and it has now been three days with no response, I wasn’t going to post a review if I could get this handled and get my money back (no store credit) but it appears the only way to get a reply or any action taken is to make it public. So essentially if you’re thinking of buying here, don’t, save yourself the trouble and go to a site that would offer you a refund to your payment method if things go south.
Yes, thank you, it is now being resolved and I am getting refunded to my payment method which is very much appreciated.
- 2 reviews
- 2 likes
- Verified
Wrote a review but they deleted it to save face
Ordered a dress (“ST LUCIA MIDI DRESS MUSTARD”) and a Star hair clip. I was pretty let down by the quality of both the items, I got these for an event and wasn’t able to wear them and it left me very out of pocket. I am a full time uni student so I don’t really have much money but I thought If I got a nice dress that I can wear to nice events on Afterpay it should be fine, unfortunately the quality and fit was a bit of a let down. The star hair clip doesn’t have any teeth and is pretty cheaply made it doesn’t sit in your hair and just slides do...
Read morewn even though my hair is curly (I know slipping hair clips is more common on straight silky hair). The dress fits really oldly even though I’m similar in size to the model and the print was a lot fuller than I thought, I spilt some water on it and the colour came out so now I can’t return it and I can’t ever wash it because the colour will all run off. Just really upset about having to pay $77 for two items I can’t return or ever use. They also got rid of my review so it doesn’t seem like they really want to help me at all.
Hi Shaniece, thanks for taking the time to leave your feedback. I'm sorry to hear your experience with Hello Molly has not been a positive one. I looked into this and see the review you left on our si...
Read morete was automatically flagged for profanity and therefore not published. It doesn't look like you reached out to us directly yet but if you'd like to email us on info@hellomolly.com I'm sure we can find a way to turn this experience around! x
- 10 reviews
- 1 like
Terrible Quality, even worse service
I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again
Hi reeni89. We're so sorry to hear this happened with your Hello Molly purchase. We would love the opportunity to turn this around, so if you email us at info@hellomolly.com we'd be more than happy to...
Read more work out a solution with you. Again, our sincerest apologies.Questions & Answers
Hi! When will your 'Dear Emilia A New Glow Maxi Dress Rose Gold' SIZE XS be back in stock or the navy colour size XS of 'Dear Emilia A New Glow Maxi Dress Navy'
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello! i was wondering when the loveliest gal dress white size xs would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello!! when will your dine and dash blue or pink xs go back in stock?? i need it before may 20th.
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Get an answer from our members and Hello Molly representatives
Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | General / Everyday and Swimwear |
Extra Information
Contact info for Hello Molly
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Hi Lovely, We are sorry to hear about your disappointment. We certainly don't want any customers to be disappointed and that's why our customer care team is always happy to help! I can see that our te...
Read moream has been in touch with you today moving forward with this issue for you :) xo