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Hello Molly

Hello Molly

4.4 from 513 reviews · View Statistics
Listing monitored by Hello Molly

Reviews

4.2
26 reviews
Previous
Next

Great customer service!

published

Dresses are very cute and reasonably priced. I had a problem with my return and Frankie in customer service was very helpful in making things right. Would buy from here again.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for the lovely review, KMK! We can't wait to have you shop with us again <3

Excellent Support Service

published

Great service provided by the Hello Molly team. I bought a dress that arrived within a day or two. Unfortunately I had to return it as it didn't fit. I contacted the support team who were very helpful in ensuring I received my store credit! Thank you guys!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Sizing Slightly large
Hello Molly
Hello M.Hello Molly

Hi Aoife, thanks for your great review! Glad to hear your order and return were a smooth process! Looking forward to having you shop with us again soon :) x

maddie
maddieGreater Melbourne (Outer), VIC
  • 3 reviews

Wonderful service and so fast!

published

Frankie is amazing she helped me with a store credit to order the right size I needed! Very fast and friendly service couldn’t be happier with how easy this was!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Speedy service

published

Frankie was a great help with issuing a refund due to faulty product. Handled swiftly Despite being an online store!
As this was a concern of mine when purchasing online.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Hello Molly
Hello M.Hello Molly

Hi Heidi! So sorry to hear that you received a faulty item but so glad that Frankie was able to resolve this for you :) xo

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AMAZING customer service!!

published

I purchased 2 dresses, one being defective with a spot. I contacted customer service and Ula was amazing - she was prompt in responding to my email and sent me a return label and offered a refund due to the defective dress, wanting the ensure I was taken care of! Amazing customer service and I highly recommend Hello Molly - they take care of their customers!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks Cassie! So sorry we sent you a faulty item but we're pleased Ula was able to turn the situation around :) xo

Kara
KaraPerth
  • 2 reviews

Excellent customer service - Frankie

published

Online shopping is always hit or miss but it makes it easy to continue shopping at a store like this when you know the customer service you’ll receive is excellent! Big thanks to Frankie for your time and a fair and customer first resolution to an unfortunate situation. Appreciate it!

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Kara! Thanks so much for leaving your review :) We're glad that Frankie was able to resolve any issues for you xo

Frankie has been SO lovely to deal with, my transaction so easy. Could not be happier! :)

published

I wanted to exchange a product that I loved but sadly was too small for me, satisfied with being offered an exchange for a product that did not suit. Thank you Frankie!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Emma! Thanks for your lovely feedback regarding your experience with Frankie :) We're sorry the order didn't work out but glad to hear we were able to resolve it for you xo

Tania
Tania
  • 2 reviews

Great service

published

Very accommodating to my situation and Im very much appreciated for it, the friendly service does not go unnoticed, my emails were all responded to within hours or a day!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks Tania! We love having you as a customer :) xo

Customer service

published

Gwen was so helpful with my refund/exchange for wrong size. Very impressive! Went out of her way to assist. Wanted dress for a wedding on the weekend, she suggested buying new size and then getting refund of wrong size when they received.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for the great review, Kathy! We love having you as a customer :) x

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Vanessa Da Ros
Vanessa Da RosGreater Melbourne (Outer), VIC

Fantastic Customer Service from Gwen

published

I had issues with my login account for Hello Molly & sent through an email to Customer Service.
I got a response back from Gwen & with her patience and effort with back and forth emails she resolved the issue & got my login details sorted and I was then able to login. Fantastic Customer Service, always responded promptly and went above and beyond to help, which was much appreciated.
Regards Vanessa

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks so much for your sweet review Vanessa! So glad to hear how helpful Gwen was :) xo

Liz
LizWide Bay-Burnett, QLD
  • Verified

Excellent customer service!

published

I had a problem with an order and Gwen got everything figured out for me very quickly. They’ve made me more than a first-time customer for sure! I really appreciate their fast response time and their willingness to help!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Liz, thank you for the amazing review! We look forward to having you as a customer for years to come :) xo

Customer service

published

The customer service I received from Gwen was outstanding! Quick responses and always offering ongoing support and assistance was very much appreciated! I was stressing about not getting my dress delivered in time and Gwen took the weight off my shoulders and helped me with ease! Such a lovely person, definitely makes for a great company :) Thanks for all your help Gwen!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Wow! Thanks for leaving Gwen such glowing feedback :) We're so pleased to hear she made your customer service experience go so smoothly! Don't hesitate to reach out if you need anything else x

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Love em

published

Fantastic all round! The online store is gorgeous and products that arrived are packaged well and amazing quality. Package arrived well within the expected frame of delivery which was lovely!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks so much for sharing your review lovely! :D We're excited you loved your overall experience when shopping on Hello Molly. It means the world to us! Can't wait to have you shop with us again soon! xo

Simone
SimoneGreater Melbourne (Outer), VIC

Great colours and options!

published

Hello Molly always has a large variety of colours and options. Which makes it a store that I always go to for a new look or to stay on trend.
I've ordered 2 items from this store both dresses. Both body tight. Sizing runs a little small. Quality is just above average for the price you pay.

Product Quality
4/5
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for taking the time to share your review Simone! :) We're so happy that you love our on trend styles! If you ever need assistance with sizing, don't ever hesitate to be in touch with us via info@hellomolly.com xo

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Veronica
VeronicaAU
  • 4 reviews
  • 7 likes

One of my favourites!

published

The site is well designed with categorising layouts to locate what you are looking for with ease. Within these categories you are able to "Filter" for your size and choice of colours, etc. to further simplify your search for the perfect outfit!

Hello Molly aims to please by constantly releasing new clothing products of the latest trend that would suit anyone!

So far all my Hello Molly dresses I have received have been exceptional quality for the price I paid. They are well-made, well-designed, and flatter my body shape.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Questions & Answers

Lily W.
Lily W.asked

Hi... Do you know when the "Feel it in My Soul Red" dress will be back in stock?

1 answer
Hello Molly
Hello M.Hello Molly

Hey Lovely, We plan to bring this one around mid-October! Make sure to sign up for a restock in your size to be notified :) xo

breianna p.
breianna p.asked

Hello, when will the You Make Me Dress Forest Green be restocked? I have homecoming next month and would love to wear it.

1 answer
Hello Molly
Hello M.Hello Molly

Hey Lovely, We plan to bring this one around mid-October! Make sure to sign up for a restock in your size to be notified :) xo

Clare
Clareasked

Hey, will you be restocking the small 'COASTAL PURIST SWIM TOP' in orange anytime soon? So sad it sold out lol thanks

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

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Get an answer from our members and Hello Molly representatives

Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
Visit official website

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