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Hello Molly

Hello Molly

4.2 from 543 reviews · View Statistics
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T-Pham
T-PhamPerth, WA

Poor product, cheap looking products & ridiculous return policy

published

Poor quality, cheap looking products, size are way too small than normal size, then charged me extra nearly $10 for return and give me only option to refund with store credit. Can’t you understand that I’m already disappointed with your product and service and do not wish to get any other products which poor quality and not even fit me? Refund store credit is not good enough and less but not least using store credit option doesn’t even appear at payment

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Very small
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi T-Pham, We are sorry to hear about your experience. Please email info@hellomolly.com and our customer service team will be able to assist in approving a refund for your return in this case. xx

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diana n.
diana n.Metropolitan Adelaide, SA

The most frustrating retail experience I've ever had.

published
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  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Ash M.
Ash M.
  • 3 reviews
  • 3 likes

Possibly one of the most frustrating retail experiences I've ever had

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing True to size
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
Ash M.
Ash M.

Then why am I still here waiting for my refund? You have told me countless times that the accounts team will process my refund. I'm still waiting. Not good enough

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Kirsty
Kirsty
  • 3 reviews
  • 1 like

Poorly made, cheap looking, sizes are way off and products don't look like their photos.

published
  • Thumbnail
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Sizing Very small
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Buse
BuseSydney, NSW

First and last time buying from here! Should've read reviews first

published
  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Very small
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Krystal
Krystal
  • 2 reviews
  • 1 like

Arrived damaged and incredibly poor quality

published
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  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Krystal, We are sorry to hear this has happened to your order. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund back to your original payment method instead :) xo

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Terrible. First and last time shopping here.

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Sizing Very small
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Ciara, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you in organising a refund for you instead. xx

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Macie
Macie
  • 6 reviews
  • 1 like

Disappointing Service and Products

published

Ordered a jumpsuit (Day of Destiny) and had to return both my orders. There was no real difference between a size M and L. Disappointing. Customer service was horrible, they only also post their good reviews on their website. Not to mention, their returns policy is the worse thing I’ve ever come across. Like if customers aren’t happy with a product, they should at least be offered their money back. Now I have getting a store credit. The material quality is also extremely poor quality.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Very small
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
Macie
Macie
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, can you please let us know your email address or order number so we can take this further to our Customer Service Supervisor? xo

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0 stars - Extremely disappointing

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Sizing True to size
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
courtney
courtney

Goes to show your level of care. My name isn't Riley.

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If I could give Hello Molly a 0 I would

published
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Janedfav
JanedfavSydney, NSW
  • 2 reviews

I have about 5 dresses from here and I am NEVER disappointed. They are always true to size, and amazing quality.

published

Very easy to find my way around the store!
So happy with the quality and the range they offer, AMAZING!

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, thanks for taking the time to leave your lovely review :) We look forward to having you shop with us again soon xo

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Faulty dress

published

My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.

  • Thumbnail
  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Awesome customer service! Love the clothes

published

Love the clothes, super satisfied with these. They help at the drop of a hat! Their products are good quality and affordable prices. I use this his site all the time.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeYes
  • Sizing Very small
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Megan! Thanks for taking the time to leave this amazing review :) We love having you as a customer xo

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Barbara S.
Barbara S.Central Queensland, QLD
  • 2 reviews

Not even worth rating

published

The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.

  • Product Quality
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing Very small
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Barbara, so sorry to hear you've not had a positive experience :( If you haven't already please contact info@hellomolly.com and hopefully we can find a way to turn this experience around xo

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Great stuff! List of Lessons dress

published

I brought the List of Lessons dress and it’s beautiful! True to size and the picture. Fast delivery too!
Website was easy to use and the product was good quality.
Will shop here again!

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
  • Sizing True to size
  • Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Thanks so much Rebecca! :D So glad you love the dress and it fits you perfectly. :) Can't wait to have you shop with us again soon! xo

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Questions & Answers

Taylor B.
Taylor B.asked

Hi do you know when SAVE A LIFE DRESS RED will be restocked in size small?

1 answer
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

Zarli R.
Zarli R.asked

Hi hello molly, I was wondering how the OUT AFTER DARK MAXI DRESS METALLIC BLACK looks in plus size people. I also was wondering about the sizing for this dress because there’s no reviews from anyone above a size medium, I wanted to know how it looked in a large or extra-large please. Thank you xx

1 answer
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

Ella
Ellaasked

Hello, I was wondering when the PARTY LOVER MIDI DRESS AQUA will be back in stock, in a size small? Thanks :)

1 answer
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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