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Hello Molly
First and last time buying from here! Should've read reviews first
Firstly, i bought a dress for a very special occasion and to me, was the perfect dress in what i saw in the photos. It arrived and i didn't even have to take it out the bag to notice how bad the quality was. Manufacturer tag and label was still attached and looked tacky. Sizing was completely off and did not fit. Distraught and frustrated, returned it, had to pay for a return which is ridiculous, for them to give me a credit for the full amount. I do not need a $99 credit because i don't want to shop from here again. I'll just be disappointed a...
Read moregain. I emailed their customer service with a very detailed email because i had made my purchase through Afterpay and the response i got back was honestly not good enough. Looked like a default template message that directed me to just read through the returns policy, which i already had and stated that in my email. Not much care gone into their customer care. I work in retail and when a customer is not happy, we make sure we give them what they want.
- 5 reviews
- 1 like
Disappointing Service and Products
Ordered a jumpsuit (Day of Destiny) and had to return both my orders. There was no real difference between a size M and L. Disappointing. Customer service was horrible, they only also post their good reviews on their website. Not to mention, their returns policy is the worse thing I’ve ever come across. Like if customers aren’t happy with a product, they should at least be offered their money back. Now I have getting a store credit. The material quality is also extremely poor quality.
Hi Macie, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your return. I...
Read moref you would prefer a refund, we can absolutely arrange this for you instead xx
Well funny you say this now, I wrote on my returns form a small complaint and that I would’ve preferred it. But your employees obviously just don’t care enough to consider taking it to higher up manag...
Read moreement. I’ve previously sent emails for them to just be ignored anyway.Hi Lovely, can you please let us know your email address or order number so we can take this further to our Customer Service Supervisor? xo
- 10 reviews
- 1 like
Terrible Quality, even worse service
I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again
Hi reeni89. We're so sorry to hear this happened with your Hello Molly purchase. We would love the opportunity to turn this around, so if you email us at info@hellomolly.com we'd be more than happy to...
Read more work out a solution with you. Again, our sincerest apologies.Questions & Answers
hi there, when will the 'Dear Emilia Glimmer Down Maxi Dress Merlot' in size small come back in stock? x
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi! When will your 'Dear Emilia A New Glow Maxi Dress Rose Gold' SIZE XS be back in stock or the navy colour size XS of 'Dear Emilia A New Glow Maxi Dress Navy'
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello! i was wondering when the loveliest gal dress white size xs would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
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Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | General / Everyday and Swimwear |
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Contact info for Hello Molly
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Hi There, We are sorry to hear about your disappointment. Please email info@hellomolly.com with your order number and let our customer service team know you have been in touch via here and they will b...
Read moree able to assist you in organising a refund instead :) xo