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The most frustrating retail experience I've ever had.
First of all, I purchased the dress. However, the quality is terrible, so I returned it to them. Then, they returned the money to credit. Yes credit, THEY DON'T REFUND OUR MONEY TO OUR BANK ACCOUNT.
Then, because I still have the credit, I purchased the accessories and a bag because I don't want to buy another poor-quality dress. Then, THEY DIDN'T SEND THE BAG. Luckily, I could prove to them that they didn't send the bag. Then, they refunded the money to my original payment, which is my CREDIT. I said to them to send me the bag instead because...
Read more it's not my fault and I didn't want to pay another delivery fee next time. But they said they don't have that bag in stock. WHY DID YOU PUT THAT IN STOCK THEN? Finally, I purchased another bag to use my CREDIT. But THEY SENT A FAULTY BAG (Without the strap, poor quality, terrible and dirty packaging). Omg, this happened again. They only said sorry and asked me to return the bag so they could refund my money to my original payment, which is my CREDIT in theirs. So annoying!! I tried to negotiate with them, I asked them to send the bag strap instead or if they want to refund please refund to my bank account, but they didn't care. they keep sending me the email to return this bag. I mean, when will this finish? If I purchase another product, who can guarantee that they will send the right one? So guys, before you purchase, please keep this in mind: - They only show good reviews on their website. I gave a bad review, bad it has never appeared on their website.
- 3 reviews
- 3 likes
Possibly one of the most frustrating retail experiences I've ever had
I purchased a dress for a wedding. Unfortunately the dress was significantly different to the picture on the Hello Molly website and of poor quality and cheap looking; not something you'd wear to a wedding. It was very crinkled (the dress online looked crisp) and a different colour to the picture online which was a beautiful blue. The dress that arrived was a dull, aqua colour, leaning towards a more on the green side.
Hello Molly were initially great to deal with. They 'approved' a refund although my Australian Consumer laws, they actually ca...
Hi Ash, We are sorry to hear about your experience. I can see a representative from our team has reached out to our accounts team to make sure this is processed correctly today. We are sorry for any i...
Read morenconvenience and thank you for your understanding. xx
Then why am I still here waiting for my refund? You have told me countless times that the accounts team will process my refund. I'm still waiting. Not good enough
- 10 reviews
- 1 like
Terrible Quality, even worse service
I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again
Hi reeni89. We're so sorry to hear this happened with your Hello Molly purchase. We would love the opportunity to turn this around, so if you email us at info@hellomolly.com we'd be more than happy to...
Read more work out a solution with you. Again, our sincerest apologies.Questions & Answers
Hi hello molly, I was wondering how the OUT AFTER DARK MAXI DRESS METALLIC BLACK looks in plus size people. I also was wondering about the sizing for this dress because there’s no reviews from anyone above a size medium, I wanted to know how it looked in a large or extra-large please. Thank you xx
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hello, I was wondering when the PARTY LOVER MIDI DRESS AQUA will be back in stock, in a size small? Thanks :)
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi Hello Molly! I was wondering when the Coolness Calling dress in white would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
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Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | General / Everyday and Swimwear |
Extra Information
Contact info for Hello Molly
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Hi Lovely, We are sorry to hear about your experience. Our team has looked into your order today and organised the refund back to where the store credit had first originated from. Please allow a few b...
Read moreusiness days for the funds to reach back to you :) Let us know if there were any further issues xx