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Hello Molly
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- 2 reviews
- 1 like
Arrived damaged and incredibly poor quality
This is my first time ordering from Hello Molly and it will also be my last! There is a massive thread that is hanging at the back of the dress that has caused a large and obvious pull in the fabric. If I were to cut or try to remove it, I can see that it will leave a huge hole. Also, the dress is meant to be covered in sequins, but when I pulled it out of the bag today, way too many sequins fell off it and there are small patches on the dress without sequins now. This is honestly the worst quality and most damaged item of clothing I’ve ever or...
Read moredered. Stay away from this store! And they seem to only offer refunds when you complain, on their website it says that they do exchanges and store credit. I don’t want either of those things because of the poor quality, I want a refund. And the other terrible thing is that they expect you to pay for your return when you’re getting a refund. How ridiculous? I’d rather just throw this out than have to waste fuel by driving to the post office and paying for a return that I shouldn’t have to! I was meant to wear this dress this weekend and now I have nothing! Incredibly disappointed and dissatisfied.
If I could give Hello Molly a 0 I would
This is the second time I've ordered from Hello Molly within the space of about a year. The first time - I bought a dress. The dress arrived in a relatively quick time frame, but the quality of the dress was terrible for how much it was worth. It looked awful on too. Felt like the advertising was false. (I might add I don't think my body type is difficult to look good in clothes) I go to the gym 4-5 times a week and I have a small waist and some curves. Needless to say - I had to pay to send it back, only to be given store credit to have to buy...
Read more from them again! So I bought a skirt that I've never worn because the size 10 skirt that should have fitted, felt like a size 6. Anyway... I have a wedding coming up and I wanted to give them a second chance. After searching website after website, the only dress I liked that I came across was on Hello Molly. I thought why not give them another chance. Needless to say, the dress is again the most crappy cheap material. I spent just over $100 on a dress that feels like it should have cost $10. I'm absolutely appalled. I won't bother paying for a courier to have it sent back since I don't want anything on this rip off website. Don't buy from them.
Hi Lovely, So sorry to hear you were disappointed with your order. Please email info@hellomolly.com and our customer service team will be able to assist you with organising a return shipping label and...
Read more offering a refund to your payment method instead of a store credit xx
Faulty dress
My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.
Hi Jaja! Thanks for your review! We are sincerely sorry that you received a faulty dress. We do try to inspect all garments before they're shipped out but sometimes issues like these do sneak past our...
Read more warehouse team and the occasional faulty item may be sent out to customers sadly. In instances like this we find that a majority of customers prefer a refund which is why we have made it our default resolution but we appreciate the feedback and I'll make sure it is passed onto our management team. Let us know if we can help with anything else! x
- 2 reviews
Not even worth rating
The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.
Hi Barbara, so sorry to hear you've not had a positive experience :( If you haven't already please contact info@hellomolly.com and hopefully we can find a way to turn this experience around xo
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Questions & Answers
Hi hello molly, I was wondering how the OUT AFTER DARK MAXI DRESS METALLIC BLACK looks in plus size people. I also was wondering about the sizing for this dress because there’s no reviews from anyone above a size medium, I wanted to know how it looked in a large or extra-large please. Thank you xx
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hello, I was wondering when the PARTY LOVER MIDI DRESS AQUA will be back in stock, in a size small? Thanks :)
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi Hello Molly! I was wondering when the Coolness Calling dress in white would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
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Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | General / Everyday and Swimwear |
Extra Information
Contact info for Hello Molly
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Hi Krystal, We are sorry to hear this has happened to your order. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund back to your original payment method instead :) xo