Inconsistent size. Horrible costumer service
Inconsistent size. Horrible costumer service. They charge you for shipping and return. On top of that they only give you store credit. Will never shop in this site again!
I bought the Stolen kisses dress in white after reading the reviews from other buyers. The dress arrived two days after I had ordered it which was absolutely amazing! The dress is very high quality, and not see through at all.
The dress was a little too big so I decided to return it to the store, to swap it for a smaller one. I was super nervous to return the dress as it was for a wedding and I was a little pressed for time. I've previously had problems in the past with other stores where it's taken me weeks to get my store credit after return...ing an item, so I was absolutely amazed when the store credit was given to me on a Monday, when I had only returned the dress a few days prior. The customer service on the website is always great, I've never had a problem. I love the fact that they have lots of different styles and sizes which accomodate for everyone. Highly recommend this website!!!
Great customer service AND products
Frankie made my return process so quick and easy. A couple of items did not work out for me and I was offered a store refund. I emailed staying I'd prefer a refund to the card I paid with, and Frankie was very efficient in resolving my concern. I love the quality and style of everything I've ordered from Hello Molly, and I will definitely be ordering more now that I know the customer service is very quick in resolving issues when they come up. Thank you!!!
Quick Service with a Side of No Way!
My daughter is shopping for cute dresses for college. After purchasing many, I returned some because they were too big. Time passed, so I reached out to @Maggie at Hello Molly through email. Maggie utilized patience and was time efficient in providing me with information and the store credit I wanted. I gotta admit, I made some mistakes in my return process. Maggie was so sweet about my mistakes and provided my daughter a % off code too. - no way !!! No one is that kind anymore. Hello Molly, please know Maggie goes the extra yard and provides an incredible customer experience. Please do what it takes to grow her in your company. We are beyond thrilled !!
Thank you Maggie,
Awesome customer service!!!
My CSR, Frankie, was awesome with the quick response concerning an item. My emails were received and responded to very quickly, which was fantastic!! The concern about an item was addressed appropriately, and I was extremely satisfied with how it was handled. Loving this company even more now!! Again, AWESOME!!
A dress I order had a wee hole in it and I emailed hello molly (Frankie was helping me) and they were extremely helpful and so kind with the whole process. Replied very quickly with a few options to solve my problem. made it super easy.
Great customer service
I received a jumpsuit which had a couple of faults. I got in contact with hello molly and they responded promptly, and provided several options to resolve the issue. Very happy!
Maggie from customer service is a gem X
Bought two items, one was amazing, the other not so flattering. They arrived very early.
I returned the second item with ease. Great service from the girls, highly recommended from me. Thanks team!
Great customer service!
Dresses are very cute and reasonably priced. I had a problem with my return and Frankie in customer service was very helpful in making things right. Would buy from here again.
Great customer service by Ula at Hello Molly!
I recently ordered a dress from this site that I LOVED but came to realize that it arrived with a stain on it. Ula made a bummer situation not seem so bad! She was super helpful, responded quickly and made sure to check into everything for me to make the process as easy as possible to get the dress returned as reordered. Thank you Ula! Your great customer service does not go unappreciated.
Wonderful service and so fast!
Frankie is amazing she helped me with a store credit to order the right size I needed! Very fast and friendly service couldn’t be happier with how easy this was!
Customer Service- Frankie- exceptional!
Had an issue with my online order. Frankie from customer service helped me with everything and was so quick replying to all my concerns. Very appreciative and great customer service. Thanks Frankie
Frankie was a great help with issuing a refund due to faulty product. Handled swiftly Despite being an online store!
As this was a concern of mine when purchasing online.
Amazing Customer Service
Hello Molly was more than accomodating when I tried to cancel my order but it was already too late. Frankie from the customer care team offered me a refund and sent me a pre-paid Australia Post return label so it was super easy to return my dress! Wish all online stores were this awesome.
Amazing customer service
Although the dress I ordered was too big and I had to return the customer service was great. The staff member Frankie was very polite and immediately took action to deliver a refund for my dress. Very quick reply and lovely interaction.
Questions & Answers
Hi do you know when you will be restocking the Secure The Bag Dress in red or khaki
Hi Lovely, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo
is that on the australian website as well?
Do you know what you will restock the Ticket to Anywhere dress in sizes xs to s? I need this dress!!
Hi Alex, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo
Hello, just wondering if you are restocking the ‘all you pretty things’ midi dress? Thanks x
Hi Caitlin, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo
Get an answer from our members and Hello Molly representatives
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
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