Great customer service AND products
Frankie made my return process so quick and easy. A couple of items did not work out for me and I was offered a store refund. I emailed staying I'd prefer a refund to the card I paid with, and Frankie was very efficient in resolving my concern. I love the quality and style of everything I've ordered from Hello Molly, and I will definitely be ordering more now that I know the customer service is very quick in resolving issues when they come up. Thank you!!!
Quick Service with a Side of No Way!
My daughter is shopping for cute dresses for college. After purchasing many, I returned some because they were too big. Time passed, so I reached out to @Maggie at Hello Molly through email. Maggie utilized patience and was time efficient in providing me with information and the store credit I wanted. I gotta admit, I made some mistakes in my return process. Maggie was so sweet about my mistakes and provided my daughter a % off code too. - no way !!! No one is that kind anymore. Hello Molly, please know Maggie goes the extra yard and provides an incredible customer experience. Please do what it takes to grow her in your company. We are beyond thrilled !!
Thank you Maggie,
A dress I order had a wee hole in it and I emailed hello molly (Frankie was helping me) and they were extremely helpful and so kind with the whole process. Replied very quickly with a few options to solve my problem. made it super easy.
Great customer service
I received a jumpsuit which had a couple of faults. I got in contact with hello molly and they responded promptly, and provided several options to resolve the issue. Very happy!
Maggie from customer service is a gem X
Bought two items, one was amazing, the other not so flattering. They arrived very early.
I returned the second item with ease. Great service from the girls, highly recommended from me. Thanks team!
Great customer service by Ula at Hello Molly!
I recently ordered a dress from this site that I LOVED but came to realize that it arrived with a stain on it. Ula made a bummer situation not seem so bad! She was super helpful, responded quickly and made sure to check into everything for me to make the process as easy as possible to get the dress returned as reordered. Thank you Ula! Your great customer service does not go unappreciated.
Excellent service !
Excellent customer service! They go above and beyond and are very quick at replying too. Frankie is amazing (give a pay rise) ;) helped me with a return/refund and was very understanding. Clothes are top quality also, can’t fault. Thanks Frankie, you are the best.
Excellent customer service - thank you!
Returned an item that was lost in the post, Hello Molly couldn't have been more helpful and made sure I received a full refund. Thank you so much for your fantastic customer service & being patient with me after being overseas etc. Will forever be a customer of yours and buy with confidence given that experience!
Thanks, Frankie :)
Do not be fooled by the pictures! Sent back a dress and had to use a store credit since they do not refund, the dress is thin and see through! Never buying from hello molly again and definitely not suggesting them to others!
So in love with Hello Molly!
There’s such gorgeous styles, prints & designs. I live in their playsuits! They’re so pretty, feminine & elegant. It’s so easy to return if you’re not quite happy & pick another. LOVE them!
Customer service is amazing
Had a faulty item arrive and the customer service was amazing with helping me solve the problem. I didn’t want to send the item back due to being sold out but they compromised to a discount code for my next purchase. Really pleased!!
The reviewer stated that an incentive was offered for this review
Service not great and items faulty
I have shopped from this site previously with no issues but recently I ordered a dress from this site. I tried it on and it was faulty. I advised them and they issues a refund which I am yet to still receive. I then went to order another 2 dresses as I am in desperate need of an outfit for a wedding coming up. The order was stuffed up and it was done twice which I then had sorted to where I only had 1 order. I was waiting for a week to receive my tracking number as I was guaranteed express shipping. I never received this and I then emailed. I w...as told there were issues and my order was deemed lost and they gave me the option of either a refund, resent or 120% store credit. At that stage I chose for it to be resent. I then never received anything and asked for a refund to which I am still awaiting a reply. Their phone number seems to be disconnected as I have tried phoning a dozen times and also sent a few emails with no reply. I am needing this refund so I can go and purchase something elsewhere. I am owed a refund for 3 dresses and still nothing. They are apparently having “warehouse issues” but I just feel as if I should get some sort of notice and email advising of the issues and would really like my refunds for these items.
Love my new dresses! Customer service is great, very happy I found Hello Molly
I was searching for cute dresses and came across Hello Molly through Pinterest. I didn't even know this gem of an online shop existed! Maybe because I'm shopping from the U.S.
But I am so happy I ordered from them, the dresses are gorgeous! When I contacted customer service with a question, they got back to me very quickly and made sure my package arrived before I was to leave for vacation. I'm a little baffled at some of the experiences a couple of other shoppers had- I can't say enough good things about both, the quality of the dresses and th...
Hello Molly is 10/10 for their customer service, I had to exchange and item for a smaller size and it took them less than 30 minutes to reply to me email enquiry, all the people I've been in contact with have been so super lovely and helpful.
The dresses are affordable, cute as hell and fit so nicely! They have so many options to choose from and are always up to date with the latest trends.
Thanks hello Molly
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi! Wondering when the Augustine Pleated Detail Cut-Out Waist Dress Beige in a Small will be restocking? Would love this dress for August 15th
Hey Lovely, please email email@example.com and let them know which dress you are referring to! xo
Hi, do you know when you plan to restock the Making Moonlight Dress in size M x
Hi Lovely, We plan to restock this one around the end of August. Make sure to sign up for a restock to be notified! xo
When will the not fair on me dress in light blue size small be restocked?
Hi Lovely, We don't have a set date at this stage however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Get an answer from our members and Hello Molly representatives
|Category||Online Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$50.00|
|Mens / Womens Clothing||Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||General / Everyday and Swimwear|
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