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My first and last shopping with Hello Molly
Very disappointed. Quality of the dress i received was very poor, stitched around the side was all wavy and not in straight line. Dress was too short. I had to pay delivery to return the item. I dont want to buy anything else. I need a refund not store credit. I called and customer service was so poor and dont want to refund me.
Terrible return policy
Fast delivery but the return policy is terrible. I’ve purchased items before that have arrived and either do not match the description, do not fit or are not what I expected. I really dislike the store credit method of refunding customers, I’d much prefer the money paid back to me instead of being out of pocket for an item that isn’t what I wanted and stuck with store credit that I must use just to get my money’s worth/money back. Especially when there might not be other products I like or love enough to buy at that time. I used to love this st...
Read moreore but now I prefer shopping online at places where I can either choose store credit or my money back if I have to return an item, I always end up shopping there again and again and have the peace of mind that if something isn’t quite right, I can send it back and be refunded how I like. Wish they would update this policy to better reflect customers needs/wants.
Hi Lovely, So sorry to hear you were disappointed with your order. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your ...
Read morereturn. If you would prefer a refund, we can absolutely arrange this for you instead xxQuestions & Answers
Hi! When will your 'Dear Emilia A New Glow Maxi Dress Rose Gold' SIZE XS be back in stock or the navy colour size XS of 'Dear Emilia A New Glow Maxi Dress Navy'
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello! i was wondering when the loveliest gal dress white size xs would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello!! when will your dine and dash blue or pink xs go back in stock?? i need it before may 20th.
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
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Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | General / Everyday and Swimwear |
Extra Information
Contact info for Hello Molly
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Hi Cheryl, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund :) xo