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Hello Molly

Hello Molly (page 2 of 2)

4.4 from 510 reviews · View Statistics
Listing monitored by Hello Molly

Reviews

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False advertising

published

Frankie is fantastic. Very informative & patient.
I received a pair of shoes from hello molly that were not the colour they were advertised as.
Frankie was fast & efficient in offering me a full refund. Makes it a little less annoying with wonderful customer service.

Product Quality
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly

Hi Emma! Sorry for the issues you had with your recent order but thanks for your feedback on our service :) We hope your next experience is much more smooth! xo

Sammy
SammySydney, NSW

So in love with Hello Molly!

published

There’s such gorgeous styles, prints & designs. I live in their playsuits! They’re so pretty, feminine & elegant. It’s so easy to return if you’re not quite happy & pick another. LOVE them!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for this amazing review, Sammy! We love having you as a customer xo

Sophie L.
Sophie L.Perth, WA

FALSE ADVERTISING OF PRODUCTS

published
Incentivised Review No
Return Claim MadeYes
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly
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Customer service

published

Gwen was so helpful with my refund/exchange for wrong size. Very impressive! Went out of her way to assist. Wanted dress for a wedding on the weekend, she suggested buying new size and then getting refund of wrong size when they received.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for the great review, Kathy! We love having you as a customer :) x

Customer service is amazing

published

Had a faulty item arrive and the customer service was amazing with helping me solve the problem. I didn’t want to send the item back due to being sold out but they compromised to a discount code for my next purchase. Really pleased!!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thank you for such a lovely review, Mihela! We're glad to hear you've had a nice experience with our customer service team x

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Vanessa Da Ros
Vanessa Da RosGreater Melbourne (Outer), VIC

Fantastic Customer Service from Gwen

published

I had issues with my login account for Hello Molly & sent through an email to Customer Service.
I got a response back from Gwen & with her patience and effort with back and forth emails she resolved the issue & got my login details sorted and I was then able to login. Fantastic Customer Service, always responded promptly and went above and beyond to help, which was much appreciated.
Regards Vanessa

Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks so much for your sweet review Vanessa! So glad to hear how helpful Gwen was :) xo

Melissa
MelissaSydney, NSW

Service not great and items faulty

published
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly
Shaniece R.
Shaniece R.South East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Wrote a review but they deleted it to save face

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly
  • Verified

Love my new dresses! Customer service is great, very happy I found Hello Molly

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Bunnybee, thanks for taking the time to leave this amazing review! We love having you as a customer xo

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Dayna
DaynaPerth, WA

When needing a refund the service was amazing!

published

Absolutely impressed with the fast reply via email when enquiring if it’s possible to return something for a refund. They have looked after me and I’d definitely recommend this company.

All dresses purchased have been fantastic quality, can’t fault the service.

Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Dayna! Thanks so much for the lovely review :) We're so glad to hear how happy you are with our service! Don't hesitate to get in touch if you need anything else xo

reeni89
reeni89Sydney, NSW
  • 10 reviews
  • 1 like

Terrible Quality, even worse service

published

I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly
Liz
LizWide Bay-Burnett, QLD
  • Verified

Excellent customer service!

published

I had a problem with an order and Gwen got everything figured out for me very quickly. They’ve made me more than a first-time customer for sure! I really appreciate their fast response time and their willingness to help!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Liz, thank you for the amazing review! We look forward to having you as a customer for years to come :) xo

Customer service

published

The customer service I received from Gwen was outstanding! Quick responses and always offering ongoing support and assistance was very much appreciated! I was stressing about not getting my dress delivered in time and Gwen took the weight off my shoulders and helped me with ease! Such a lovely person, definitely makes for a great company :) Thanks for all your help Gwen!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Wow! Thanks for leaving Gwen such glowing feedback :) We're so pleased to hear she made your customer service experience go so smoothly! Don't hesitate to reach out if you need anything else x

Molly R
Molly RGreater Melbourne (Inner), VIC

Amazing customer service

published

Customer service from Bella was outstanding. Her dedication to quality customer service makes me want to continue shopping here! The range of dresses on Hello Molly is impressive. I didn’t have the best expericne with my order but Bella was able to sort me out and I am forever grateful

Product Quality
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly
Nicole.
Nicole.Sydney, NSW
  • 2 reviews

Don't understand the hype.

published
Product Quality
Incentivised Review No
Return Claim MadeYes
Hello Molly
Hello M.Hello Molly
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Amazing customer service

published

13/10 customer service. Order always received within 2 days. Great selection of clothes and easy returns policy if needed. Would highly reccommend have great range of dresses and basics too

Product Quality
Shipping
Return Claim MadeYes
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks so much for your amazing review Pip! :D We're so happy to hear that you are pleased with the Hello Molly experience you've had. We will continually aim to make your future experiences just as good! xo

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Bonnie C
Bonnie CSouth East Queensland, QLD

Cannot fault

published

Hello Molly is 10/10 for their customer service, I had to exchange and item for a smaller size and it took them less than 30 minutes to reply to me email enquiry, all the people I've been in contact with have been so super lovely and helpful.
The dresses are affordable, cute as hell and fit so nicely! They have so many options to choose from and are always up to date with the latest trends.
Thanks hello Molly
Love ya!

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Amazing Customer Service from Bella

published

I returned a dress a few days ago and wasn't sure what was happening with my order. Emailed the customer service team and Bella responded within 10 mins and sorted out my store credit instantly. Extremely helpful and lovely team

Incentivised Review No
Return Claim MadeYes
Hello Molly
Hello M.Hello Molly

Thanks for your wonderful review, Louisa! :) We're so glad Bella assisted promptly with any issues you had. Don't hesitate to reach out again if there is every anything else. We're always happy to help! xo

First Time but not the Last Time!

published

As the mother of a high schooler, we have done a lot of online dress shopping for various events, dances, formals, etc, but this was our first experience at HM. My daughter had been hearing about HM from friends and wanted to try it for her upcoming formal. I was very impressed with the variety of dresses to chose from and the speed at which they arrived. When we had an issue with a return (my fault ), Brooke was extremely helpful and considerate to our situation. We are definitely sold on HM and my daughter found two great dresses she loves at great prices !

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly
Page 2 of 2

Questions & Answers

Bria
Bria asked

Hi! Wondering when the Augustine Pleated Detail Cut-Out Waist Dress Beige in a Small will be restocking? Would love this dress for August 15th

1 answer
Hello Molly
Hello M.Hello Molly

Hey Lovely, please email info@hellomolly.com and let them know which dress you are referring to! xo

Paige
Paigeasked

Hi, do you know when you plan to restock the Making Moonlight Dress in size M x

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We plan to restock this one around the end of August. Make sure to sign up for a restock to be notified! xo

Kayla B G.
Kayla B G.asked

When will the not fair on me dress in light blue size small be restocked?

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

See all Hello Molly questions

Get an answer from our members and Hello Molly representatives

Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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