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Hello Molly
Great customer service!
Dresses are very cute and reasonably priced. I had a problem with my return and Frankie in customer service was very helpful in making things right. Would buy from here again.
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
- 3 reviews
Wonderful service and so fast!
Frankie is amazing she helped me with a store credit to order the right size I needed! Very fast and friendly service couldn’t be happier with how easy this was!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
AMAZING customer service!!
I purchased 2 dresses, one being defective with a spot. I contacted customer service and Ula was amazing - she was prompt in responding to my email and sent me a return label and offered a refund due to the defective dress, wanting the ensure I was taken care of! Amazing customer service and I highly recommend Hello Molly - they take care of their customers!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Thanks Cassie! So sorry we sent you a faulty item but we're pleased Ula was able to turn the situation around :) xo
- 2 reviews
Excellent customer service - Frankie
Online shopping is always hit or miss but it makes it easy to continue shopping at a store like this when you know the customer service you’ll receive is excellent! Big thanks to Frankie for your time and a fair and customer first resolution to an unfortunate situation. Appreciate it!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Hi Kara! Thanks so much for leaving your review :) We're glad that Frankie was able to resolve any issues for you xo
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Frankie has been SO lovely to deal with, my transaction so easy. Could not be happier! :)
I wanted to exchange a product that I loved but sadly was too small for me, satisfied with being offered an exchange for a product that did not suit. Thank you Frankie!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Hi Emma! Thanks for your lovely feedback regarding your experience with Frankie :) We're sorry the order didn't work out but glad to hear we were able to resolve it for you xo
Customer service
Gwen was so helpful with my refund/exchange for wrong size. Very impressive! Went out of her way to assist. Wanted dress for a wedding on the weekend, she suggested buying new size and then getting refund of wrong size when they received.
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Thanks for the great review, Kathy! We love having you as a customer :) x
Fantastic Customer Service from Gwen
I had issues with my login account for Hello Molly & sent through an email to Customer Service.
I got a response back from Gwen & with her patience and effort with back and forth emails she resolved the issue & got my login details sorted and I was then able to login. Fantastic Customer Service, always responded promptly and went above and beyond to help, which was much appreciated.
Regards Vanessa
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly large
- Product Appearance As advertised
Thanks so much for your sweet review Vanessa! So glad to hear how helpful Gwen was :) xo
- Verified
Excellent customer service!
I had a problem with an order and Gwen got everything figured out for me very quickly. They’ve made me more than a first-time customer for sure! I really appreciate their fast response time and their willingness to help!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Hi Liz, thank you for the amazing review! We look forward to having you as a customer for years to come :) xo
Customer service
The customer service I received from Gwen was outstanding! Quick responses and always offering ongoing support and assistance was very much appreciated! I was stressing about not getting my dress delivered in time and Gwen took the weight off my shoulders and helped me with ease! Such a lovely person, definitely makes for a great company :) Thanks for all your help Gwen!
- Product Quality
- Shipping
- Incentivised Review No
- Return Claim MadeYes
- Sizing Slightly small
- Product Appearance As advertised
Wow! Thanks for leaving Gwen such glowing feedback :) We're so pleased to hear she made your customer service experience go so smoothly! Don't hesitate to reach out if you need anything else x
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Questions & Answers
Hi do you know when SAVE A LIFE DRESS RED will be restocked in size small?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi hello molly, I was wondering how the OUT AFTER DARK MAXI DRESS METALLIC BLACK looks in plus size people. I also was wondering about the sizing for this dress because there’s no reviews from anyone above a size medium, I wanted to know how it looked in a large or extra-large please. Thank you xx
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hello, I was wondering when the PARTY LOVER MIDI DRESS AQUA will be back in stock, in a size small? Thanks :)
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Get an answer from our members and Hello Molly representatives
Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | General / Everyday and Swimwear |
Extra Information
Contact info for Hello Molly
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Thanks for the lovely review, KMK! We can't wait to have you shop with us again <3