709 reviews
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- Slightly small
- True to size
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Reviews
Dress arrived with blood stains
Ordered a dress to wear to an event and it arrived with dried blood stains. I emailed them the same day the dress arrived with photos. Do they not quality check before dispatching?? I am also going to assume this was a returned dress from a previous customer and they simply put it back on the shelf without quality check.Didn’t go out of their way to keep the customer satisfaction and refunded my money after I had to chase it up a couple times though I returned the dress immediately. How are they ok with with stuffing up that bad and not even ... Read moregoing above and beyond to maintain their customers. Have not shopped there since and never will. Honestly won’t waste your time. Their products are low quality, thin, comes with bodily fluids. Shop elsewhere and avoid the headache.
They don't post the negative reviews
I tried to post an honest review on their website and even though it was verified, they won't post it because it is negative. Much lower quality items than photos or price point suggest. The lining on a $90 dress was sheer (on a dress that wasn't even a light colour). You could see every detail on the nude bra I had underneath it. Tulle was cheap, thin and only 2 layers with rough edges so it kept velcroing back on itself with every move. You could of course see all the poorly placed stitching and loose thread through the tulle.On the up side, they did allow a return for a refund once I explained that the product was very different from the photos. Show details
Hi Kate! Thanks for your review. I'm sorry to hear that your order did not meet your expectations. We hope that any future experiences with Hello Molly are much more positive! x
Crappy products and customer service
Very disappointed with quality and can only get store credit when returning goods.Also, items were shipped to me from Auckland, New Zealand, but I've been told I have to return to Australia at a cost if around $50. Are putting review in here as know they won't publish the one I did on their website Show details
Hi Anna, We are sorry to hear about your experience. If you could please email info@hellomolly.com and our customer service team will be able to assist in approving a refund for your return in this case. xx
Poor product, cheap looking products & ridiculous return policy
Poor quality, cheap looking products, size are way too small than normal size, then charged me extra nearly $10 for return and give me only option to refund with store credit. Can’t you understand that I’m already disappointed with your product and service and do not wish to get any other products which poor quality and not even fit me? Refund store credit is not good enough and less but not least using store credit option doesn’t even appear at payment Show detailsHi T-Pham, We are sorry to hear about your experience. Please email info@hellomolly.com and our customer service team will be able to assist in approving a refund for your return in this case. xx
The most frustrating retail experience I've ever had
First of all, I purchased the dress. However, the quality is terrible, so I returned it to them. Then, they returned the money to credit. Yes credit, THEY DON'T REFUND OUR MONEY TO OUR BANK ACCOUNT.Then, because I still have the credit, I purchased the accessories and a bag because I don't want to buy another poor-quality dress. Then, THEY DIDN'T SEND THE BAG. Luckily, I could prove to them that they didn't send the bag. Then, they refunded the money to my original payment, which is my CREDIT. I said to them to send me the bag instead because... Read more
it's not my fault and I didn't want to pay another delivery fee next time. But they said they don't have that bag in stock. WHY DID YOU PUT THAT IN STOCK THEN? Finally, I purchased another bag to use my CREDIT. But THEY SENT A FAULTY BAG (Without the strap, poor quality, terrible and dirty packaging). Omg, this happened again. They only said sorry and asked me to return the bag so they could refund my money to my original payment, which is my CREDIT in theirs. So annoying!! I tried to negotiate with them, I asked them to send the bag strap instead or if they want to refund please refund to my bank account, but they didn't care. they keep sending me the email to return this bag. I mean, when will this finish? If I purchase another product, who can guarantee that they will send the right one? So guys, before you purchase, please keep this in mind: - They only show good reviews on their website. I gave a bad review, bad it has never appeared on their website. - They don't refund the money to your bank account - What happened to me may happen to you as well - Don't think they sell good quality products for that range of price.
Hi Lovely, We are sorry to hear about your experience. Our team has looked into your order today and organised the refund back to where the store credit had first originated from. Please allow a few b... Read more
usiness days for the funds to reach back to you :) Let us know if there were any further issues xx
Possibly one of the most frustrating retail experiences I've ever had
I purchased a dress for a wedding. Unfortunately the dress was significantly different to the picture on the Hello Molly website and of poor quality and cheap looking; not something you'd wear to a wedding. It was very crinkled (the dress online looked crisp) and a different colour to the picture online which was a beautiful blue. The dress that arrived was a dull, aqua colour, leaning towards a more on the green side.Hello Molly were initially great to deal with. They 'approved' a refund although my Australian Consumer laws, they actually ca... Read morennot deny a refund. While completing the online return form, I noticed I was charged the $9.15 delivery fee twice. I reached out to Hello Molly and they refunded me the extra charge immediately. This was done on 22 April. On 2 May I noticed Hello Molly only processed a partial refund for the dress. I paid $80.75 and for some unknown reason, they deducted the $9.15 from the purchase amount and only refunded me $71.60. Since then, I've been chasing Holly Molly trying to resolve this matter. As if it's not bad enough I had to pay for postage, they've also stolen $9.15 from me. No one answers the phone and when I call and so we've been going back and forth via email. After this terrible experience, I will never shop or recommend them to anyone. I will be contacting ACCC today to report this incident.
Hi Ash, We are sorry to hear about your experience. I can see a representative from our team has reached out to our accounts team to make sure this is processed correctly today. We are sorry for any i... Read more
nconvenience and thank you for your understanding. xx
First and last time buying from here! Should've read reviews first
Firstly, i bought a dress for a very special occasion and to me, was the perfect dress in what i saw in the photos. It arrived and i didn't even have to take it out the bag to notice how bad the quality was. Manufacturer tag and label was still attached and looked tacky. Sizing was completely off and did not fit. Distraught and frustrated, returned it, had to pay for a return which is ridiculous, for them to give me a credit for the full amount. I do not need a $99 credit because i don't want to shop from here again. I'll just be disappointed a... Read moregain. I emailed their customer service with a very detailed email because i had made my purchase through Afterpay and the response i got back was honestly not good enough. Looked like a default template message that directed me to just read through the returns policy, which i already had and stated that in my email. Not much care gone into their customer care. I work in retail and when a customer is not happy, we make sure we give them what they want.Hi There, We are sorry to hear about your disappointment. Please email info@hellomolly.com with your order number and let our customer service team know you have been in touch via here and they will b... Read more
e able to assist you in organising a refund instead :) xo
Ok. Good service but poor quality
It was easy enough to order and return products but the quality I received felt quite cheap and fragile. I am hesitant to purchase another product but I got credit for the last product I returned. Guess I will give them one more go but I'm not confident based on the last purchase Show detailsHi Lovely, We are sorry to hear about your disappointment. We certainly don't want any customers to be disappointed and that's why our customer care team is always happy to help! If you have any furth... Read more
er issues, please contact our team at info@hellomolly.com xx
False advertising
Frankie is fantastic. Very informative & patient.I received a pair of shoes from hello molly that were not the colour they were advertised as.
Frankie was fast & efficient in offering me a full refund. Makes it a little less annoying with wonderful customer service. Show details
Hi Emma! Sorry for the issues you had with your recent order but thanks for your feedback on our service :) We hope your next experience is much more smooth! xo
FALSE ADVERTISING OF PRODUCTS
Not happy Hello Molly.I purchased a playsuit from hello molly and it was nothing like the picture in colour.
The picture was a beautiful blush pink and the playsuit was and awful light brown.
When I emailed exhaling I felt I did not get what I was expecting I was simply told I was not aloud a refund.
They do not do refunds and I can clearly see why!!! Because there pictures are so edited to make you want to buy the clothes.
WARNING YOU DO NOT GET WHAT YOU PAY FOR.
I will be going to consumer affairs I have never had this problem with other online retailers.
Also there sizing is tiny. Not made for Australian women.
Not happy and bad customer service. Show details
Hi Sophie, thanks for taking the time to leave your review. I'm sorry that your experience with Hello Molly has not been a positive one. Every item that is sent out should match what is pictured (unle... Read more
ss of course we made a mistake which we work very hard to fix asap!). Sometimes, colours can show up a bit differently depending on your screen resolution or device settings. Once more, my apologies for any hassle you have experienced in this situation. I hope that any future experiences with Hello Molly are much more smooth xo
Wrote a review but they deleted it to save face
Ordered a dress (“ST LUCIA MIDI DRESS MUSTARD”) and a Star hair clip. I was pretty let down by the quality of both the items, I got these for an event and wasn’t able to wear them and it left me very out of pocket. I am a full time uni student so I don’t really have much money but I thought If I got a nice dress that I can wear to nice events on Afterpay it should be fine, unfortunately the quality and fit was a bit of a let down. The star hair clip doesn’t have any teeth and is pretty cheaply made it doesn’t sit in your hair and just slides do... Read morewn even though my hair is curly (I know slipping hair clips is more common on straight silky hair). The dress fits really oldly even though I’m similar in size to the model and the print was a lot fuller than I thought, I spilt some water on it and the colour came out so now I can’t return it and I can’t ever wash it because the colour will all run off. Just really upset about having to pay $77 for two items I can’t return or ever use. They also got rid of my review so it doesn’t seem like they really want to help me at all.Hi Shaniece, thanks for taking the time to leave your feedback. I'm sorry to hear your experience with Hello Molly has not been a positive one. I looked into this and see the review you left on our si... Read more
te was automatically flagged for profanity and therefore not published. It doesn't look like you reached out to us directly yet but if you'd like to email us on info@hellomolly.com I'm sure we can find a way to turn this experience around! x
Terrible Quality, even worse service
I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again Show detailsHi reeni89. We're so sorry to hear this happened with your Hello Molly purchase. We would love the opportunity to turn this around, so if you email us at info@hellomolly.com we'd be more than happy to... Read more
work out a solution with you. Again, our sincerest apologies.
Amazing customer service
Customer service from Bella was outstanding. Her dedication to quality customer service makes me want to continue shopping here! The range of dresses on Hello Molly is impressive. I didn’t have the best expericne with my order but Bella was able to sort me out and I am forever grateful Show details · 1
Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label and Variety of Labels |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | Activewear, Formal / Cocktail, General / Everyday, Swimwear and Wedding Dresses & Bridalwear |
Contact info for Hello Molly
| Mon | 9:30 am - 5:00 pm |
|---|---|
| Tue | 9:30 am - 5:00 pm |
| Wed | 9:30 am - 5:00 pm |
| Thu | 9:30 am - 5:00 pm |
| Fri | 9:30 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 91158264076
Extra Information
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Hi Anon, we're sorry to hear about your experience. It's certainly not typical and I'm sorry that you weren't satisfied with whatever resolution our team offered. I wasn't able to find your exchange b... Read more
ased on the information available to me but we will take this general feedback on board and work to improve. Sorry again! x