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Hello Molly

Hello Molly

4.3 from 523 reviews · View Statistics
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Terrible return policy

published
Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly
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Dee
DeeIllawarra, NSW
  • 3 reviews

Customer services is outstanding

published

Hello Molly customer service team is outstanding - professional & friendly . Plus I returned a dress ( credit note ) & purchased another ( 2 days ago) - it’s coming today ! Your emails get answered and they are helpful with any queries.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Hello Molly
Hello M.Hello Molly

Hi Lovely, Thanks so much for the glowing review! We are so glad to hear you have had a great experience. Please don't hesitate to get in touch if we can ever help you with anything! xo

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Rebecca W
Rebecca WSouth East Queensland, QLD
  • 2 reviews

Awful material but good customer service

published

I bought a dress that was $95. My goodness, it was awful material, looks and feels so cheap. Was big in size too. Very disappointed because they have such nice stuff but I won’t be buying again as I don’t trust the quality. I was given a refund which I was pretty happy about!

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Lovely, Sorry to hear you have been disappointed. We certainly don't want any customers to be disappointed and that's why our customer care team is always happy to help. Thank you for the feedback! xo

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Leah Hook
Leah Hook
  • 9 reviews
  • 6 likes

Fantastic Customer service

published

I requested if I got the wrong size could they help me swapping it over for the next size up and were very accomodating and explained in detail how the process works

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Hello Molly
Hello M.Hello Molly

Hi Leah, Thanks so much for the glowing review! We are so glad you love our quality and styles. Please don't hesitate to get in touch if we can ever help you with anything xo

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Rnc
RncGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 1 like

FEEL LIKE LAUGHING MIDI DRESS IN BEIGE

published

Purchased these dresses for my bridesmaids, the quality is inferior and goods arrived faulty with loose threads and manufacturing faults.

HelloMolly acknowledged the faults and generated return labels to send the goods back and processed a refund.

Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Hello Molly
Hello M.Hello Molly
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Brig
Brig
  • 3 reviews

Highly recommend!!!

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Hello Molly
Hello M.Hello Molly

Hi Brig, Thanks so much for the glowing review! We are so glad you love our quality and styles. Please don't hesitate to get in touch if we can ever help you with anything xo

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Great customer service AND products

published

Frankie made my return process so quick and easy. A couple of items did not work out for me and I was offered a store refund. I emailed staying I'd prefer a refund to the card I paid with, and Frankie was very efficient in resolving my concern. I love the quality and style of everything I've ordered from Hello Molly, and I will definitely be ordering more now that I know the customer service is very quick in resolving issues when they come up. Thank you!!!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks Amber! We look forward to having you shop with us again soon xo

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  • Verified

Quick Service with a Side of No Way!

published

My daughter is shopping for cute dresses for college. After purchasing many, I returned some because they were too big. Time passed, so I reached out to @Maggie at Hello Molly through email. Maggie utilized patience and was time efficient in providing me with information and the store credit I wanted. I gotta admit, I made some mistakes in my return process. Maggie was so sweet about my mistakes and provided my daughter a % off code too. - no way !!! No one is that kind anymore. Hello Molly, please know Maggie goes the extra yard and provides an incredible customer experience. Please do what it takes to grow her in your company. We are beyond thrilled !!
Thank you Maggie,
Cari

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Cari! Thanks so much for the glowing review! Maggie is definitely a gem :) Please don't hesitate to get in touch if we can ever help you with anything xo

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Awesome customer service!!!

published

My CSR, Frankie, was awesome with the quick response concerning an item. My emails were received and responded to very quickly, which was fantastic!! The concern about an item was addressed appropriately, and I was extremely satisfied with how it was handled. Loving this company even more now!! Again, AWESOME!!

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi KDC, thanks so much for leaving your review :) We're really pleased to hear how satisfied you are with our service! xo

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Extremely helpful

published

A dress I order had a wee hole in it and I emailed hello molly (Frankie was helping me) and they were extremely helpful and so kind with the whole process. Replied very quickly with a few options to solve my problem. made it super easy.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Emerson! Sorry to hear that you received a faulty dress! Hopefully your next experience is smooth from the beginning :) xo

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Danielle
DaniellePerth, WA

Great customer service

published

I received a jumpsuit which had a couple of faults. I got in contact with hello molly and they responded promptly, and provided several options to resolve the issue. Very happy!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Danielle, thanks for the fantastic review! Glad to hear we were able to turn your situation into a positive experience :) xo

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Gab
Gab
  • 2 reviews

Maggie from customer service is a gem X

published

Bought two items, one was amazing, the other not so flattering. They arrived very early.
I returned the second item with ease. Great service from the girls, highly recommended from me. Thanks team!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Gab, thanks for taking the time to share your experience! Don't hesitate to get in touch if you need anything else xo

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Great customer service!

published

Dresses are very cute and reasonably priced. I had a problem with my return and Frankie in customer service was very helpful in making things right. Would buy from here again.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for the lovely review, KMK! We can't wait to have you shop with us again <3

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  • Verified

Great customer service by Ula at Hello Molly!

published

I recently ordered a dress from this site that I LOVED but came to realize that it arrived with a stain on it. Ula made a bummer situation not seem so bad! She was super helpful, responded quickly and made sure to check into everything for me to make the process as easy as possible to get the dress returned as reordered. Thank you Ula! Your great customer service does not go unappreciated.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Shirin, we're so sorry that you received a stained item but glad to hear that Ula was able to turn the situation around!! Hopefully your next experience is much more smooth :) xo

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maddie
maddieGreater Melbourne (Outer), VIC
  • 3 reviews

Wonderful service and so fast!

published

Frankie is amazing she helped me with a store credit to order the right size I needed! Very fast and friendly service couldn’t be happier with how easy this was!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
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Questions & Answers

Ella A.
Ella A.asked

Hi, I was wondering when the Billini yumi mules nude croc heels are coming back into stock?

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

Ella L.
Ella L.asked

hi!! i was wondering when the ‘runaway lionell dress fuchsia zebra’ size small will be back in stock??

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

Georgia N
Georgia Nasked

Hiya, I was just wondering when would the larger sizes for the Whiskey sour olive dress be back in stock??

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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