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Hello Molly
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- 3 reviews
- 1 like
Poorly made, cheap looking, sizes are way off and products don't look like their photos.
Firstly, their "no refunds" policy is illegal. It breaks Australian Consumer Law to even put that on your website, let alone try to enforce it. You can find this information here (also on the ACCC and lawpath websites): https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/no-refund-signs
I recently purchased 2 items and was so disappointed when I received them. The "Dangerous Love Mini Skirt" looks nothing like it's picture, it's a totally different colour. The zippers are cheap looking and look like they'll ...
Read moreeasily break, the skirt looks like it's made from a shiny plastic. It looks like it's worth about $30 max, not the $79 they're selling it for. The photos on the website/socials are clearly enhanced in photoshop. Check out the photo of what I ordered VS what I received. The "Not that easy bodysuit" was an even bigger let down. Firstly, the sizing is so off it's ridiculous. I am an Australian size 10, but I still ordered this in a Medium just to be safe. I am 5'8 and as this is a body suit, it was too short to actually get into, i doubt it would be comfortable for anyone over 5'2. I couldn't get the zipper at the back closed over my bust either. I would have had to return it for a size XL which is just insane (my partner jokingly said "was it made for a child?"). I tried to do this, but they were out of stock so just refunded me. This product also looked really cheap and had threads hanging off it.
First and last time buying from here! Should've read reviews first
Firstly, i bought a dress for a very special occasion and to me, was the perfect dress in what i saw in the photos. It arrived and i didn't even have to take it out the bag to notice how bad the quality was. Manufacturer tag and label was still attached and looked tacky. Sizing was completely off and did not fit. Distraught and frustrated, returned it, had to pay for a return which is ridiculous, for them to give me a credit for the full amount. I do not need a $99 credit because i don't want to shop from here again. I'll just be disappointed a...
Read moregain. I emailed their customer service with a very detailed email because i had made my purchase through Afterpay and the response i got back was honestly not good enough. Looked like a default template message that directed me to just read through the returns policy, which i already had and stated that in my email. Not much care gone into their customer care. I work in retail and when a customer is not happy, we make sure we give them what they want.
Hi There, We are sorry to hear about your disappointment. Please email info@hellomolly.com with your order number and let our customer service team know you have been in touch via here and they will b...
Read moree able to assist you in organising a refund instead :) xo
Terrible. First and last time shopping here.
I am so upset and disgusted at the fact I have just learnt that I do not get my money back from your site... this is not at all clear, and nothing I ordered fitted me at all, neither sizing up or my regular size. The clothing was also poor quality, with some zippers not working and the clothes felt cheap and not like the look on the website.
I've just reviewed your site to warn others.
I will be following up with the ACCC as there is nothing I can do with the store credit. First time shopping with hello molly and never again. So unethi...
Read morecal. Please can you refund my money as this is money I was counting on for rent this month. It's over $1000 and I had no way of knowing what would fit. Your size charts were not accurate at all. Attached is my review. I see there are others like it, some have been given a full refund which I hope you will do here. Shame on you doing this to people during the pandemic, when we are all struggling to make ends meet and staying home due to having covid, and trying to keep others safe. I've been sick since the start of December so this was my only way to shop. I feel so scammed.Hi Ciara, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you in organising a refund for you instead. xx
- 5 reviews
- 1 like
Disappointing Service and Products
Ordered a jumpsuit (Day of Destiny) and had to return both my orders. There was no real difference between a size M and L. Disappointing. Customer service was horrible, they only also post their good reviews on their website. Not to mention, their returns policy is the worse thing I’ve ever come across. Like if customers aren’t happy with a product, they should at least be offered their money back. Now I have getting a store credit. The material quality is also extremely poor quality.
Hi Macie, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your return. I...
Read moref you would prefer a refund, we can absolutely arrange this for you instead xx
Well funny you say this now, I wrote on my returns form a small complaint and that I would’ve preferred it. But your employees obviously just don’t care enough to consider taking it to higher up manag...
Read moreement. I’ve previously sent emails for them to just be ignored anyway.Hi Lovely, can you please let us know your email address or order number so we can take this further to our Customer Service Supervisor? xo
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- 2 reviews
Not even worth rating
The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.
Hi Barbara, so sorry to hear you've not had a positive experience :( If you haven't already please contact info@hellomolly.com and hopefully we can find a way to turn this experience around xo
Amazing customer service
Customer service from Bella was outstanding. Her dedication to quality customer service makes me want to continue shopping here! The range of dresses on Hello Molly is impressive. I didn’t have the best expericne with my order but Bella was able to sort me out and I am forever grateful
Hi Molly, Thanks for sharing your review! :) So sorry to hear you didn't have the best experience on your recent order but we're glad Bella was able to assist you with any issues. We hope any future o...
Read morerders will work out a lot better next time! If you ever need assistance with anything else, don't hesitate to be in touch with us again. We're always happy to help! xoQuestions & Answers
Hi hello molly, I was wondering how the OUT AFTER DARK MAXI DRESS METALLIC BLACK looks in plus size people. I also was wondering about the sizing for this dress because there’s no reviews from anyone above a size medium, I wanted to know how it looked in a large or extra-large please. Thank you xx
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hello, I was wondering when the PARTY LOVER MIDI DRESS AQUA will be back in stock, in a size small? Thanks :)
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi Hello Molly! I was wondering when the Coolness Calling dress in white would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
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Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | General / Everyday and Swimwear |
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Contact info for Hello Molly
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Hi Kristy, We are sorry to hear about your disappointment. Please email info@hellomolly.com with your order number and let our customer service team know you have been in touch via here and they will ...
Read morebe able to assist you in organising a refund instead :) xo