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Hello Molly
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- 3 reviews
- 2 likes
Possibly one of the most frustrating retail experiences I've ever had
I purchased a dress for a wedding. Unfortunately the dress was significantly different to the picture on the Hello Molly website and of poor quality and cheap looking; not something you'd wear to a wedding. It was very crinkled (the dress online looked crisp) and a different colour to the picture online which was a beautiful blue. The dress that arrived was a dull, aqua colour, leaning towards a more on the green side.
Hello Molly were initially great to deal with. They 'approved' a refund although my Australian Consumer laws, they actually ca...
- 2 reviews
- Verified
Not like the picture!
Okay dress for the price however the colours shown on the website image are alot brighter than the item itself (as you'll see in the pictures) so I was very disappointed. Also not happy that I need to pay to return a poorly advertised item with no refund, only credit given. I'm not sure I want to buy anything else in a case the same thing happens. First and last time shopper here I think.
Hi Lovely, We are sorry to hear this has happened to your order. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund instead of credit :) xo
- 2 reviews
Arrived damaged and incredibly poor quality
This is my first time ordering from Hello Molly and it will also be my last! There is a massive thread that is hanging at the back of the dress that has caused a large and obvious pull in the fabric. If I were to cut or try to remove it, I can see that it will leave a huge hole. Also, the dress is meant to be covered in sequins, but when I pulled it out of the bag today, way too many sequins fell off it and there are small patches on the dress without sequins now. This is honestly the worst quality and most damaged item of clothing I’ve ever or...
Read moredered. Stay away from this store! And they seem to only offer refunds when you complain, on their website it says that they do exchanges and store credit. I don’t want either of those things because of the poor quality, I want a refund. And the other terrible thing is that they expect you to pay for your return when you’re getting a refund. How ridiculous? I’d rather just throw this out than have to waste fuel by driving to the post office and paying for a return that I shouldn’t have to! I was meant to wear this dress this weekend and now I have nothing! Incredibly disappointed and dissatisfied.
Hi Krystal, We are sorry to hear this has happened to your order. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund back to your original payment method instead :) xo
0 stars - Extremely disappointing
I purchased a gorgeous dress from Hello Molly and was so excited to wear it. I ensured I purchased it well and truly before I needed it to allow for shipping delays. Once I received the dress, I opened the package and immediately saw an orange mark on the front of the sky blue dress - it appears like a rust mark. I contacted the customer service team where I was offered a refund, or reimbursement for costs to have the dress repaired up to $20. Unfortunately, it's not a simple fix to replace the part of the dress or to find perfectly matching ma...
Read moreterials to do so. I was so in love with the dress, it fit beautifully. Hello Molly refuse to provide replacements, so I organised a refund for the dress and REPURCHASED the dress as I needed it urgently and loved it so much. I received the second dress, opened the package and lo and behold ANOTHER rust mark! I am so disappointed with this outcome. The dress is so beautiful, but ruined by this bright orange mark. I'm frustrated that they wouldn't replace the item once I had returned it. Now I am out of pocket the cost of two dresses, I have two dresses to return and nothing to wear tomorrow. I contacted them for a second time regarding the dress, requesting someone inspect the dress before I consider purchasing it a third time and all I received was a copy and paste email exactly the same as the first, telling me I can get it repaired or return it. I'm truly appalled by the service and the products provided. I definitely will not shop here again and would advise everyone to steer clear of this company. They have total disregard for their customers and have done nothing to assist me, despite me giving them an opportunity to fix their error multiple times.Hi Courtney, We are so sorry to hear about your experience and that this has happened more than once. We certainly don't want any customers to be disappointed and that's why our customer care team is ...
Read moreable to help. If you could please let us know your email address and we can further provide you with options moving forward :) xo
Goes to show your level of care. My name isn't Riley.
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- 2 reviews
- 1 like
- Verified
If I could rate Hello Molly lower I would, do not buy from them!
I genuinely thought my prayers were answered when I found hello molly and noticed that I could have my order delivered within days (which is what I needed as I had nothing to wear for a party). I ordered three dresses (and stupidly thought I was safe on the quality front as what sane store would charge that amount for crap), when they arrived all three were of truly horrifyingly cheap quality (if you order off this site you may as well be ordering off wish as it’s the same quality and at least you know if it turns out to be awful you haven’t sp...
Read moreent that much). One even looked next to nothing like the one on the site and I can only imagine they either made some insane adjustments or had a good quality one made for the shoot then started production on a cheap knockoff version to sell. I contacted customer service and was happy to get a reply very soon after despite it being a weekend…that is until I realised the customer service representative clearly didn’t read my email as I talked about the quality of the material and clothing being cheap and of unacceptable quality for the price point and she just asked for a picture of the fault (like should I take a picture of the whole darn dress I don’t know what she was expecting). Additionally she included EMOJIS (I wish I was joking) including a happy face and sad face when dealing with a customer that was clearly unhappy, please don’t respond to complaints the same way you would market on Instagram, not appropriate. I replied to her email to clarify and it has now been three days with no response, I wasn’t going to post a review if I could get this handled and get my money back (no store credit) but it appears the only way to get a reply or any action taken is to make it public. So essentially if you’re thinking of buying here, don’t, save yourself the trouble and go to a site that would offer you a refund to your payment method if things go south.Hi Lovely, We are sorry to hear about your disappointment. We certainly don't want any customers to be disappointed and that's why our customer care team is always happy to help! I can see that our te...
Read moream has been in touch with you today moving forward with this issue for you :) xo
Yes, thank you, it is now being resolved and I am getting refunded to my payment method which is very much appreciated.
Not so great
The material of the dress I just received is no where near worth $80. It’s thin with poor stitching. Not what I was expecting.
I can say that it did come the next day. So very fast shipping
Hi Lovely, So sorry to hear you were disappointed with your order. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your ...
Read morereturn. If you would prefer a refund, we can absolutely arrange this for you instead xx
If I could give Hello Molly a 0 I would
This is the second time I've ordered from Hello Molly within the space of about a year. The first time - I bought a dress. The dress arrived in a relatively quick time frame, but the quality of the dress was terrible for how much it was worth. It looked awful on too. Felt like the advertising was false. (I might add I don't think my body type is difficult to look good in clothes) I go to the gym 4-5 times a week and I have a small waist and some curves. Needless to say - I had to pay to send it back, only to be given store credit to have to buy...
Read more from them again! So I bought a skirt that I've never worn because the size 10 skirt that should have fitted, felt like a size 6. Anyway... I have a wedding coming up and I wanted to give them a second chance. After searching website after website, the only dress I liked that I came across was on Hello Molly. I thought why not give them another chance. Needless to say, the dress is again the most crappy cheap material. I spent just over $100 on a dress that feels like it should have cost $10. I'm absolutely appalled. I won't bother paying for a courier to have it sent back since I don't want anything on this rip off website. Don't buy from them.Hi Lovely, So sorry to hear you were disappointed with your order. Please email info@hellomolly.com and our customer service team will be able to assist you with organising a return shipping label and...
Read more offering a refund to your payment method instead of a store credit xx
Not worth it
Ordered 2 dresses for my 21st birthday. The first dress was see through as it was very very thin and the quality wasn't worth the $70 price point. The second dress was also a little see through and felt very cheap. The shipping came very quickly which impressed me, however the quality of the dresses is no where near what the price point should be!!!
Hi Taylor, sorry to hear that you've not had a positive experience! We are quite transparent with our returns policy but certainly don't want any customers to be disappointed :) That's why our custome...
Read morer care team is always happy to help. We've definitely been known to make an exception to the store credit policy ;) Thank you for the feedback! xo
- 2 reviews
I have about 5 dresses from here and I am NEVER disappointed. They are always true to size, and amazing quality.
Very easy to find my way around the store!
So happy with the quality and the range they offer, AMAZING!
Hi Lovely, thanks for taking the time to leave your lovely review :) We look forward to having you shop with us again soon xo
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Faulty dress
My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.
Hi Jaja! Thanks for your review! We are sincerely sorry that you received a faulty dress. We do try to inspect all garments before they're shipped out but sometimes issues like these do sneak past our...
Read more warehouse team and the occasional faulty item may be sent out to customers sadly. In instances like this we find that a majority of customers prefer a refund which is why we have made it our default resolution but we appreciate the feedback and I'll make sure it is passed onto our management team. Let us know if we can help with anything else! x
Bad quality!
Do not be fooled by the pictures! Sent back a dress and had to use a store credit since they do not refund, the dress is thin and see through! Never buying from hello molly again and definitely not suggesting them to others!
Hi Cindy, thanks for your feedback! We stand by the quality of our clothes so we're very sorry to hear that you were disappointed with your experience :( If your new dress still has the tags attached ...
Read moreplease don't hesitate to reach out to info@hellomolly.com if you'd like to send it back x
- 10 reviews
- 1 like
Terrible Quality, even worse service
I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again
Hi reeni89. We're so sorry to hear this happened with your Hello Molly purchase. We would love the opportunity to turn this around, so if you email us at info@hellomolly.com we'd be more than happy to...
Read more work out a solution with you. Again, our sincerest apologies.Find out how Hello Molly compares to other Footwear Shops & Brands
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Great stuff! List of Lessons dress
I brought the List of Lessons dress and it’s beautiful! True to size and the picture. Fast delivery too!
Website was easy to use and the product was good quality.
Will shop here again!
Thanks so much Rebecca! :D So glad you love the dress and it fits you perfectly. :) Can't wait to have you shop with us again soon! xo
Questions & Answers
hi there, when will the 'Dear Emilia Glimmer Down Maxi Dress Merlot' in size small come back in stock? x
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi! When will your 'Dear Emilia A New Glow Maxi Dress Rose Gold' SIZE XS be back in stock or the navy colour size XS of 'Dear Emilia A New Glow Maxi Dress Navy'
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
hello! i was wondering when the loveliest gal dress white size xs would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Get an answer from our members and Hello Molly representatives
Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | General / Everyday and Swimwear |
Extra Information
Contact info for Hello Molly
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Hi Ash, We are sorry to hear about your experience. I can see a representative from our team has reached out to our accounts team to make sure this is processed correctly today. We are sorry for any i...
Read morenconvenience and thank you for your understanding. xx