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Hello Molly

Hello Molly

4.3 from 536 reviews · View Statistics
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Kirsty
Kirsty
  • 3 reviews

Poorly made, cheap looking, sizes are way off and products don't look like their photos.

published
  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Buse
BuseSydney, NSW

First and last time buying from here! Should've read reviews first

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Krystal
Krystal
  • 2 reviews

Arrived damaged and incredibly poor quality

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Krystal, We are sorry to hear this has happened to your order. Please email info@hellomolly.com and our customer service team will be able to assist you in arranging a return for a refund back to your original payment method instead :) xo

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Ok. Good service but poor quality

published

It was easy enough to order and return products but the quality I received felt quite cheap and fragile. I am hesitant to purchase another product but I got credit for the last product I returned. Guess I will give them one more go but I'm not confident based on the last purchase

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Terrible. First and last time shopping here.

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Ciara, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you in organising a refund for you instead. xx

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Macie
Macie
  • 5 reviews
  • 1 like

Disappointing Service and Products

published

Ordered a jumpsuit (Day of Destiny) and had to return both my orders. There was no real difference between a size M and L. Disappointing. Customer service was horrible, they only also post their good reviews on their website. Not to mention, their returns policy is the worse thing I’ve ever come across. Like if customers aren’t happy with a product, they should at least be offered their money back. Now I have getting a store credit. The material quality is also extremely poor quality.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
Macie
Macie
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, can you please let us know your email address or order number so we can take this further to our Customer Service Supervisor? xo

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0 stars - Extremely disappointing

published
Product Quality
1/5
Shipping
4/5
Incentivised Review No
Sizing True to size
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
courtney
courtney

Goes to show your level of care. My name isn't Riley.

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zoe.marshall.1231
zoe.marshall.1231
  • 2 reviews
  • 1 like
  • Verified

If I could rate Hello Molly lower I would, do not buy from them!

published
Product Quality
1/5
Incentivised Review No
Sizing Slightly small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
zoe.marshall.1231
zoe.marshall.1231

Yes, thank you, it is now being resolved and I am getting refunded to my payment method which is very much appreciated.

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If I could give Hello Molly a 0 I would

published
Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Janedfav
JanedfavSydney, NSW
  • 2 reviews

I have about 5 dresses from here and I am NEVER disappointed. They are always true to size, and amazing quality.

published

Very easy to find my way around the store!
So happy with the quality and the range they offer, AMAZING!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, thanks for taking the time to leave your lovely review :) We look forward to having you shop with us again soon xo

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AVOID THIS STORE

published

I would caution you before purchasing items from this store, particularly if you are making a large order. The store's returns policy is extremely unfair. They do not offer any refunds (only store credit which expires after 12 months) and you have to pay for returns. Considering that the quality and sizing of their products is very inconsistent, this means that it is likely you will be required to return items, and the cost adds up (especially if you have had to do it 8/9 times like me).
Stick to The Iconic, Princess Polly or ASOS - it is a much better customer experience.

Product Quality
2/5
Incentivised Review No
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Faulty dress

published

My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.

  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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May.W
May.WSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

Worst ever

published

Never again. A worst experience.
And they only offer store credit for refunds!! Love their money!!

All the 5 star would be from people paid to do so because people check reviews. Don’t be fooled by them, they’re not real!

Incentivised Review No
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message
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Awesome customer service! Love the clothes

published

Love the clothes, super satisfied with these. They help at the drop of a hat! Their products are good quality and affordable prices. I use this his site all the time.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Megan! Thanks for taking the time to leave this amazing review :) We love having you as a customer xo

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Barbara S.
Barbara S.Central Queensland, QLD
  • 2 reviews

Not even worth rating

published

The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Hello Molly
Hello M.Hello MollySend a private message

Hi Barbara, so sorry to hear you've not had a positive experience :( If you haven't already please contact info@hellomolly.com and hopefully we can find a way to turn this experience around xo

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Questions & Answers

Charli L.
Charli L.asked

Hi! When will your 'Dear Emilia A New Glow Maxi Dress Rose Gold' SIZE XS be back in stock or the navy colour size XS of 'Dear Emilia A New Glow Maxi Dress Navy'

1 answer
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

emelyn
emelynasked

hello! i was wondering when the loveliest gal dress white size xs would be restocked?

1 answer
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

madywood95
madywood95asked

hello!! when will your dine and dash blue or pink xs go back in stock?? i need it before may 20th.

1 answer
Hello Molly
Hello M.Hello MollySend a private message

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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