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Hello Molly

Hello Molly

4.4 from 513 reviews · View Statistics
Listing monitored by Hello Molly

Reviews

4.6
13 reviews
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Great customer service!

published

Dresses are very cute and reasonably priced. I had a problem with my return and Frankie in customer service was very helpful in making things right. Would buy from here again.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for the lovely review, KMK! We can't wait to have you shop with us again <3

maddie
maddieGreater Melbourne (Outer), VIC
  • 3 reviews

Wonderful service and so fast!

published

Frankie is amazing she helped me with a store credit to order the right size I needed! Very fast and friendly service couldn’t be happier with how easy this was!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

AMAZING customer service!!

published

I purchased 2 dresses, one being defective with a spot. I contacted customer service and Ula was amazing - she was prompt in responding to my email and sent me a return label and offered a refund due to the defective dress, wanting the ensure I was taken care of! Amazing customer service and I highly recommend Hello Molly - they take care of their customers!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks Cassie! So sorry we sent you a faulty item but we're pleased Ula was able to turn the situation around :) xo

Kara
KaraPerth
  • 2 reviews

Excellent customer service - Frankie

published

Online shopping is always hit or miss but it makes it easy to continue shopping at a store like this when you know the customer service you’ll receive is excellent! Big thanks to Frankie for your time and a fair and customer first resolution to an unfortunate situation. Appreciate it!

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Kara! Thanks so much for leaving your review :) We're glad that Frankie was able to resolve any issues for you xo

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Frankie has been SO lovely to deal with, my transaction so easy. Could not be happier! :)

published

I wanted to exchange a product that I loved but sadly was too small for me, satisfied with being offered an exchange for a product that did not suit. Thank you Frankie!

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Emma! Thanks for your lovely feedback regarding your experience with Frankie :) We're sorry the order didn't work out but glad to hear we were able to resolve it for you xo

Tania
Tania
  • 2 reviews

Great service

published

Very accommodating to my situation and Im very much appreciated for it, the friendly service does not go unnoticed, my emails were all responded to within hours or a day!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks Tania! We love having you as a customer :) xo

Squishy
Squishy
  • 3 reviews
  • 5 likes

Overpriced bad quality clothes

published

Made a $400+ order on Hellomolly, I was so excited to receive my items however when I got them and pulled them out of the bag my heart sank. The fabric of the clothing felt so cheap and nasty- definitely does not deserve the $60-$80 price tag (I can only compare it to shein or zaful quality clothes).

Will not be ordering from these guys again which is such a shame because the items look fabulous on their website but sadly do not live up to expectation in real life.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly
Squishy
Squishy

Managed to get my return to you guys and I am sure you can appreciate my level of joy at the so called refund which is in fact store credit. Now I get look forward to receiving more poor quality tat. Literally a scam.

Customer service

published

Gwen was so helpful with my refund/exchange for wrong size. Very impressive! Went out of her way to assist. Wanted dress for a wedding on the weekend, she suggested buying new size and then getting refund of wrong size when they received.

Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for the great review, Kathy! We love having you as a customer :) x

Courtney d
Courtney dSydney, NSW
  • 4 reviews
  • 3 likes

Great quality! Small sizes

published

I bought myself a dress for a friends birthday. The dress looked exactly as it did on the model in real life. However, a bit of a short fit for us tall girls! Be a bit careful what you’re buying if you’re over 5”7.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Courtney, thanks so much for the lovely review :) We're so happy to have you as a customer!

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Liz
LizWide Bay-Burnett, QLD
  • Verified

Excellent customer service!

published

I had a problem with an order and Gwen got everything figured out for me very quickly. They’ve made me more than a first-time customer for sure! I really appreciate their fast response time and their willingness to help!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Hi Liz, thank you for the amazing review! We look forward to having you as a customer for years to come :) xo

Customer service

published

The customer service I received from Gwen was outstanding! Quick responses and always offering ongoing support and assistance was very much appreciated! I was stressing about not getting my dress delivered in time and Gwen took the weight off my shoulders and helped me with ease! Such a lovely person, definitely makes for a great company :) Thanks for all your help Gwen!

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Wow! Thanks for leaving Gwen such glowing feedback :) We're so pleased to hear she made your customer service experience go so smoothly! Don't hesitate to reach out if you need anything else x

Simone
SimoneGreater Melbourne (Outer), VIC

Great colours and options!

published

Hello Molly always has a large variety of colours and options. Which makes it a store that I always go to for a new look or to stay on trend.
I've ordered 2 items from this store both dresses. Both body tight. Sizing runs a little small. Quality is just above average for the price you pay.

Product Quality
4/5
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks for taking the time to share your review Simone! :) We're so happy that you love our on trend styles! If you ever need assistance with sizing, don't ever hesitate to be in touch with us via info@hellomolly.com xo

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Sandra
SandraCentral West, NSW

Ive been shopping at hello molly for years... i love everything about them!

published

Everything is easy about using their site! Only one dress that i had bought that i was unsatisfied with but that was my fault ... i had bought the wrong size

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Hello Molly
Hello M.Hello Molly

Thanks so much for sharing your wonderful review, Sandra! :) Glad you find our website easy to navigate and had an overall positive experience with us. xo

Questions & Answers

Megan
Meganasked

Do you know when the 'knew you were trouble' dress will be restocked? Thanks

No answers
Rhy D
Rhy Dasked

Hiii, do you know when the classy girl midi dress in tan(xs) will be back in stock?? I signed up for the notification but was wondering if you have a date because I want it for a wedding mid october :(

No answers
grace
graceasked

Hey!! I was wandering when the Sparkling Dreams Dress Blue will be restocked?? My homecoming in October and I love it

No answers
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Get an answer from our members and Hello Molly representatives

Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
Visit official website

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