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Hello Molly

Hello Molly (page 2 of 34)

4.4 from 507 reviews · View Statistics

Reviews

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Katie Gowan

Katie GowanGreater Melbourne (Outer), VIC

  • 3 reviews

Gift keeps on giving pink dress

published

This was my first time buying a dress online and I am very happy with the product. It looks really good in person, even better then it did in the photos. I’m gonna buy from Hellomolly again and soon, also this might not happen to you but wow the deliver was fast.

Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly

Hi Katie! Thanks for sharing your experience with us! So glad to hear how much you love your new dress :) Can't wait to have you shop with us again soon x

Lynne Lau

Lynne LauGold Coast

The best awesome 5 star customer service

published

Had a little problem with my purchase, FRANKIE was AWESOME help.
This was by far the BEST customer service, to actually speak to somebody, who was understanding and quick to fix my concern.
A message to the HELLO MOLLY BOSS don't let Frankie go, what an asset to have someone like this working for you. Cheers Frankie

Incentivised ReviewNo
1 comment
Hello Molly
Hello M.Hello Molly

Thanks, Lynne! Frankie is definitely awesome! Looking forward to having you shop with us again soon xo

Cec Tilburg

Cec TilburgCentral West, NSW

Help with my account

published

I had trouble accessing my account. Frankie was very helpful and patient and responded quickly with me as I am not the most teco savvy person and did it for me at her end to allow me to proceed with my purchase.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Hello Molly
Hello M.Hello Molly

Hi Cec! Sorry to hear you had some tech issues with our website but glad to hear Frankie was able to resolve it quickly for you :) x

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Awesome customer service!!!

published

My CSR, Frankie, was awesome with the quick response concerning an item. My emails were received and responded to very quickly, which was fantastic!! The concern about an item was addressed appropriately, and I was extremely satisfied with how it was handled. Loving this company even more now!! Again, AWESOME!!

Product Quality
Incentivised ReviewNo
1 comment
Hello Molly
Hello M.Hello Molly

Hi KDC, thanks so much for leaving your review :) We're really pleased to hear how satisfied you are with our service! xo

Amazing customer service

published

Very quick response and super helpful, would not hesitate to purchase from you guys again! They assisted me even though it was outside of their usual policy. Hello molly is awesome

Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly

Thanks, Brianna! We appreciate you taking the time to leave your review :) xo

Extremely helpful

published

A dress I order had a wee hole in it and I emailed hello molly (Frankie was helping me) and they were extremely helpful and so kind with the whole process. Replied very quickly with a few options to solve my problem. made it super easy.

Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly

Hi Emerson! Sorry to hear that you received a faulty dress! Hopefully your next experience is smooth from the beginning :) xo

Danielle

DaniellePerth, WA

Great customer service

published

I received a jumpsuit which had a couple of faults. I got in contact with hello molly and they responded promptly, and provided several options to resolve the issue. Very happy!

Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly

Hi Danielle, thanks for the fantastic review! Glad to hear we were able to turn your situation into a positive experience :) xo

May.W

May.WSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Worst ever

published

Never again. A worst experience.
And they only offer store credit for refunds!! Love their money!!

All the 5 star would be from people paid to do so because people check reviews. Don’t be fooled by them, they’re not real!

Incentivised ReviewNo
Product AppearanceNot as advertised
1 comment
Hello Molly
Hello M.Hello Molly
Jess

JessHunter Region, NSW

TOP SERVICE!

published

I purchased from Hello Molly for the first time and received a faulty item. They were fast and efficient in resolving the issue and I honestly couldn’t be happier with Frankie from Customer Service who helped me. I will definitely continue shopping here and would recommend it to anyone who needs something pretty to wear with fast shipping, easy navigation around their site and incredible service if needed.

Product Quality
Shipping
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Bella L

Bella LSydney

  • 5 reviews
  • 4 likes

Lovely clothes and customer service

published

Extensive range of clothes to choose from for any occasion! Love pretty much all their items and they tend to fit perfect every time. I did have an issue where one of the dresses I ordered did not get delivered but Frankie from customer service kindly provided me with a prompt refund and a 15% discount for a future purchase!

Shipping
Incentivised ReviewNo
Amy

AmyDunlop 2615, ACT

My go to online store!!

published

I love Hello Molly. It is the only online clothing store where I have had success with loving the items I receive. Clothing is excellent quality. Returns are super easy I initially didn't like the store credit policy but I dont mind now as I know I will be ordering again. Postage is super quick too with excellent customer service always.

Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly

What an incredible review! Thanks so much, Amy :) We love having you as a customer xo

Daniella H.

Daniella H.Sydney, NSW

White summer must have dress

published

I’ve been searching for a white dress that isn’t see-through, fits well and you can wear again and again and this dress does exactly that! I’d fully recommend it to any of my girlfriends

Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly

Hi Daniella, thanks for the fantastic review! Can't wait to have you shop with us again soon xo

Gab

Gab

  • 2 reviews

Maggie from customer service is a gem X

published

Bought two items, one was amazing, the other not so flattering. They arrived very early.
I returned the second item with ease. Great service from the girls, highly recommended from me. Thanks team!

Product Quality
Incentivised ReviewNo
1 comment
Hello Molly
Hello M.Hello Molly

Hi Gab, thanks for taking the time to share your experience! Don't hesitate to get in touch if you need anything else xo

Great customer service!

published

Dresses are very cute and reasonably priced. I had a problem with my return and Frankie in customer service was very helpful in making things right. Would buy from here again.

Incentivised ReviewNo
Return Claim MadeYes
1 comment
Hello Molly
Hello M.Hello Molly

Thanks for the lovely review, KMK! We can't wait to have you shop with us again <3

Excellent Support Service

published

Great service provided by the Hello Molly team. I bought a dress that arrived within a day or two. Unfortunately I had to return it as it didn't fit. I contacted the support team who were very helpful in ensuring I received my store credit! Thank you guys!

Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly

Hi Aoife, thanks for your great review! Glad to hear your order and return were a smooth process! Looking forward to having you shop with us again soon :) x

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Page 2 of 34

Questions & Answers

abcde

abcdeasked

Hi do you know when you will be restocking the Secure The Bag Dress in red or khaki

2 answers
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo

abcde
abcde

is that on the australian website as well?

Alex R.

Alex R.asked

Do you know what you will restock the Ticket to Anywhere dress in sizes xs to s? I need this dress!!

1 answer
Hello Molly
Hello M.Hello Molly

Hi Alex, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo

Caitlin

Caitlin asked

Hello, just wondering if you are restocking the ‘all you pretty things’ midi dress? Thanks x

1 answer
Hello Molly
Hello M.Hello Molly

Hi Caitlin, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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