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Hello Molly

Hello Molly

4.4 from 507 reviews · View Statistics

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Gi.Z
Gi.ZLaunceston, TAS
  • Verified

Inconsistent size. Horrible costumer service

published

Inconsistent size. Horrible costumer service. They charge you for shipping and return. On top of that they only give you store credit. Will never shop in this site again!

Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly
Mira Z.
Mira Z.Perth, WA
  • 2 reviews

Wrong address by them

published

Holly Molly sent my items to the wrong address. No tax invoice for me to follow up. Very incompetent. Not trustworthy at all. Very disappointed. Not good at all. Never

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Hello Molly
Hello M.Hello Molly

Hi Mira, thanks for taking the time to leave your review! Apologies, we see you did not indicate the order was going to the wrong address in your initial email so we are now investigating this and will get back to you via email shortly :) xo

AVOID THIS STORE

published

I would caution you before purchasing items from this store, particularly if you are making a large order. The store's returns policy is extremely unfair. They do not offer any refunds (only store credit which expires after 12 months) and you have to pay for returns. Considering that the quality and sizing of their products is very inconsistent, this means that it is likely you will be required to return items, and the cost adds up (especially if you have had to do it 8/9 times like me).
Stick to The Iconic, Princess Polly or ASOS - it is a much better customer experience.

Product Quality
Incentivised ReviewNo
Product AppearanceNot as advertised
1 comment
Hello Molly
Hello M.Hello Molly
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Faulty dress

published

My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.

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Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly
May.W
May.WSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Worst ever

published

Never again. A worst experience.
And they only offer store credit for refunds!! Love their money!!

All the 5 star would be from people paid to do so because people check reviews. Don’t be fooled by them, they’re not real!

Incentivised ReviewNo
Product AppearanceNot as advertised
1 comment
Hello Molly
Hello M.Hello Molly
Barbara S.
Barbara S.Central Queensland, QLD
  • 2 reviews

Not even worth rating

published

The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.

Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly

Hi Barbara, so sorry to hear you've not had a positive experience :( If you haven't already please contact info@hellomolly.com and hopefully we can find a way to turn this experience around xo

Squishy
Squishy
  • 3 reviews
  • 4 likes

Overpriced bad quality clothes

published

Made a $400+ order on Hellomolly, I was so excited to receive my items however when I got them and pulled them out of the bag my heart sank. The fabric of the clothing felt so cheap and nasty- definitely does not deserve the $60-$80 price tag (I can only compare it to shein or zaful quality clothes).

Will not be ordering from these guys again which is such a shame because the items look fabulous on their website but sadly do not live up to expectation in real life.

Product Quality
Shipping
2 comments
Hello Molly
Hello M.Hello Molly
Squishy
Squishy

Managed to get my return to you guys and I am sure you can appreciate my level of joy at the so called refund which is in fact store credit. Now I get look forward to receiving more poor quality tat. Literally a scam.

Sophie L.
Sophie L.Perth, WA

FALSE ADVERTISING OF PRODUCTS

published
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceNot as advertised
1 comment
Hello Molly
Hello M.Hello Molly
Melissa
MelissaSydney, NSW

Service not great and items faulty

published
Shipping
Incentivised ReviewNo
1 comment
Hello Molly
Hello M.Hello Molly
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Do No Buy From This Site Anymore.

published

Im so shocked with how you’re business has all of a sudden turned out, I ordered my items Monday it’s Friday and still no items, sent emails and have heard from friends there is a “warehouse problem” but I don’t understand if there is a problem why not stop you’re orders or display you are having problems and orders will be delayed I’m so so so angry that I haven’t been contacted at all about the where about a of my items and I needed them tomorrow. I’m ticked right off with you’re company and lack of service. Answer my emails and return my money already!

Incentivised ReviewNo
1 comment
Hello Molly
Hello M.Hello Molly
Laura M.
Laura M.Greater Melbourne (Inner), VIC

Slowest shipping ever

published
Product Quality
Shipping
Incentivised ReviewNo
1 comment
Hello Molly
Hello M.Hello Molly
Shaniece R.
Shaniece R.South East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Wrote a review but they deleted it to save face

published
Product Quality
Shipping
1 comment
Hello Molly
Hello M.Hello Molly
Jan
JanSydney, NSW

Sent me a damaged dress not once, but twice

published
Incentivised ReviewNo
SizingTrue to size
Product AppearanceAs advertised
1 comment
Hello Molly
Hello M.Hello Molly
reeni89
reeni89Sydney, NSW
  • 10 reviews
  • 1 like

Terrible Quality, even worse service

published

I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again

Product Quality
Incentivised ReviewNo
1 comment
Hello Molly
Hello M.Hello Molly
fluffysealion
fluffysealion
  • 3 reviews
  • 3 likes
  • Verified

Terrible quality and horrible return policy.

published
1 comment
Hello Molly
Hello M.Hello Molly
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Questions & Answers

abcde
abcdeasked

Hi do you know when you will be restocking the Secure The Bag Dress in red or khaki

2 answers
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo

abcde
abcde

is that on the australian website as well?

Alex R.
Alex R.asked

Do you know what you will restock the Ticket to Anywhere dress in sizes xs to s? I need this dress!!

1 answer
Hello Molly
Hello M.Hello Molly

Hi Alex, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo

Caitlin
Caitlin asked

Hello, just wondering if you are restocking the ‘all you pretty things’ midi dress? Thanks x

1 answer
Hello Molly
Hello M.Hello Molly

Hi Caitlin, We don't have a set date at this stage however we add 100 new styles to our new arrivals section on Sunday so you might find something you prefer xo

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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