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Hello Molly

Hello Molly

4.3 from 521 reviews · View Statistics
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If I could rate Hello Molly lower I would, do not buy from them!

published
Product Quality
1/5
Incentivised Review No
Hello Molly
Hello M.Hello Molly

Yes, thank you, it is now being resolved and I am getting refunded to my payment method which is very much appreciated.

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Extremely disappointing

published
  • Thumbnail
Product Quality
1/5
Incentivised Review No
Hello Molly
Hello M.Hello Molly

Hi Lovely, So sorry to hear you were disappointed with your order. Please email info@hellomolly.com and our customer service team will be able to assist you with organising a full refund for the faulty item. xx

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Gabrielle N.
Gabrielle N.Metropolitan Adelaide, SA

Not a great experience

published
Product Quality
2/5
Shipping
5/5
Hello Molly
Hello M.Hello Molly

Hi Gabrielle, Sorry to hear you have been disappointed. Please email info@hellomolly.com and our customer service team will be able to assist you with offering a refund to your payment method instead of a store credit for your return xo

Gabrielle N.
Gabrielle N.

I did try and contact them but they just advised that it was a promotion for free returns at the time. I will try again, thanks! I appreciate it

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Missing parcel!

published
Shipping
1/5
Incentivised Review No
Hello Molly
Hello M.Hello Molly

Hi Lovely, We are sorry to hear this. Our team has been in touch with you today moving forward with this issue for you :) xo

Dhrishti Narayan
Dhrishti Narayan

Thank you so much for solving this matter. Have a good evening :)

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Poor Exchange policy. Poor sizing

published

Sizes are much smaller than expected. Have bought form here twice and very poor sizing. Bought a dress on sale, wanted to exchange but was told to post back (with return postage fee), store credit given but the same dress was no longer on sale, requested a direct exchange was told not possible so paid full price for the same dress plus return postage fees. Poor quality material not worth the hassle or the extra fees.

Product Quality
1/5
Shipping
1/5
Hello Molly
Hello M.Hello Molly

Hi Lovely, Sorry to hear you have been disapointed. Please email info@hellomolly.com and our customer service team will be able to assist you with offering a refund to your payment method instead of a store credit for your return xo

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If I could give Hello Molly a 0 I would

published
Product Quality
1/5
Shipping
5/5
Hello Molly
Hello M.Hello Molly
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Gi.Z
Gi.ZLaunceston, TAS
  • Verified

Inconsistent size. Horrible costumer service

published

Inconsistent size. Horrible costumer service. They charge you for shipping and return. On top of that they only give you store credit. Will never shop in this site again!

Product Quality
3/5
Shipping
3/5
Hello Molly
Hello M.Hello Molly
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Mira Z.
Mira Z.Perth, WA
  • 2 reviews

Wrong address by them

published

Holly Molly sent my items to the wrong address. No tax invoice for me to follow up. Very incompetent. Not trustworthy at all. Very disappointed. Not good at all. Never

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Hello Molly
Hello M.Hello Molly

Hi Mira, thanks for taking the time to leave your review! Apologies, we see you did not indicate the order was going to the wrong address in your initial email so we are now investigating this and will get back to you via email shortly :) xo

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AVOID THIS STORE

published

I would caution you before purchasing items from this store, particularly if you are making a large order. The store's returns policy is extremely unfair. They do not offer any refunds (only store credit which expires after 12 months) and you have to pay for returns. Considering that the quality and sizing of their products is very inconsistent, this means that it is likely you will be required to return items, and the cost adds up (especially if you have had to do it 8/9 times like me).
Stick to The Iconic, Princess Polly or ASOS - it is a much better customer experience.

Product Quality
2/5
Incentivised Review No
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly
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Faulty dress

published

My daughter brought a dress there for $120 it arrived faulty ripped hem and the best they can do is tell her to send it back for a refund this was for her bday party now she’s out a dress and they don’t even offer to replace it. Disgusting service never buy from this company. Who the hell sends a dress that expensive ripped and faulty crazy.

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Product Quality
1/5
Shipping
1/5
Hello Molly
Hello M.Hello Molly
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May.W
May.WSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

Worst ever

published

Never again. A worst experience.
And they only offer store credit for refunds!! Love their money!!

All the 5 star would be from people paid to do so because people check reviews. Don’t be fooled by them, they’re not real!

Incentivised Review No
Product Appearance Not as advertised
Hello Molly
Hello M.Hello Molly
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Jade
JadePerth, WA

Amazing customer service

published

Although the dress I ordered was too big and I had to return the customer service was great. The staff member Frankie was very polite and immediately took action to deliver a refund for my dress. Very quick reply and lovely interaction.

Product Quality
4/5
Shipping
5/5
Hello Molly
Hello M.Hello Molly

Thanks for the fantastic review, Jade! So glad to hear about your great experience x

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Barbara S.
Barbara S.Central Queensland, QLD
  • 2 reviews

Not even worth rating

published

The sizing is completely out. Quality is poor. You have to pay for the privilege of returning the item and you only get store credit. Spend your money elsewhere, I would definitely not recommend.

Product Quality
1/5
Shipping
3/5
Hello Molly
Hello M.Hello Molly

Hi Barbara, so sorry to hear you've not had a positive experience :( If you haven't already please contact info@hellomolly.com and hopefully we can find a way to turn this experience around xo

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Emma W.
Emma W.New South Wales

Supportive and Helpful

published

The team at Hello Molly are fantastic, I had some complications with my order and Ula was amazing at getting everything sorted for me and helping me out. Awesome customer service thank you !!

Shipping
3/5
Incentivised Review No
Hello Molly
Hello M.Hello Molly

Hi Emma, thank you for this lovely review! We're sorry for any complications you experienced with your recent order but I'm glad to hear we were able to assist :) xo

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Squishy
Squishy
  • 3 reviews
  • 5 likes

Overpriced bad quality clothes

published

Made a $400+ order on Hellomolly, I was so excited to receive my items however when I got them and pulled them out of the bag my heart sank. The fabric of the clothing felt so cheap and nasty- definitely does not deserve the $60-$80 price tag (I can only compare it to shein or zaful quality clothes).

Will not be ordering from these guys again which is such a shame because the items look fabulous on their website but sadly do not live up to expectation in real life.

Product Quality
1/5
Shipping
5/5
Hello Molly
Hello M.Hello Molly
Squishy
Squishy

Managed to get my return to you guys and I am sure you can appreciate my level of joy at the so called refund which is in fact store credit. Now I get look forward to receiving more poor quality tat. Literally a scam.

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Page 1 of 4

Questions & Answers

Ella L.
Ella L.asked

hi!! i was wondering when the ‘runaway lionell dress fuchsia zebra’ size small will be back in stock??

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

Georgia N
Georgia Nasked

Hiya, I was just wondering when would the larger sizes for the Whiskey sour olive dress be back in stock??

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

amelia k.
amelia k.asked

Hi!! When do you think the xs “planner type
Dress baige” will be back in stock? Formal is coming up and I really want it!!

1 answer
Hello Molly
Hello M.Hello Molly

Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo

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Details

CategoryOnline Shops, Footwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $50.00
Mens / Womens ClothingWomens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeGeneral / Everyday and Swimwear
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