- Sign in
- Write a review
Hello Molly
Reviewer Photos & Videos
The most frustrating retail experience I've ever had.
First of all, I purchased the dress. However, the quality is terrible, so I returned it to them. Then, they returned the money to credit. Yes credit, THEY DON'T REFUND OUR MONEY TO OUR BANK ACCOUNT.
Then, because I still have the credit, I purchased the accessories and a bag because I don't want to buy another poor-quality dress. Then, THEY DIDN'T SEND THE BAG. Luckily, I could prove to them that they didn't send the bag. Then, they refunded the money to my original payment, which is my CREDIT. I said to them to send me the bag instead because...
Read more it's not my fault and I didn't want to pay another delivery fee next time. But they said they don't have that bag in stock. WHY DID YOU PUT THAT IN STOCK THEN? Finally, I purchased another bag to use my CREDIT. But THEY SENT A FAULTY BAG (Without the strap, poor quality, terrible and dirty packaging). Omg, this happened again. They only said sorry and asked me to return the bag so they could refund my money to my original payment, which is my CREDIT in theirs. So annoying!! I tried to negotiate with them, I asked them to send the bag strap instead or if they want to refund please refund to my bank account, but they didn't care. they keep sending me the email to return this bag. I mean, when will this finish? If I purchase another product, who can guarantee that they will send the right one? So guys, before you purchase, please keep this in mind: - They only show good reviews on their website. I gave a bad review, bad it has never appeared on their website.
- 3 reviews
- 3 likes
Possibly one of the most frustrating retail experiences I've ever had
I purchased a dress for a wedding. Unfortunately the dress was significantly different to the picture on the Hello Molly website and of poor quality and cheap looking; not something you'd wear to a wedding. It was very crinkled (the dress online looked crisp) and a different colour to the picture online which was a beautiful blue. The dress that arrived was a dull, aqua colour, leaning towards a more on the green side.
Hello Molly were initially great to deal with. They 'approved' a refund although my Australian Consumer laws, they actually ca...
Hi Ash, We are sorry to hear about your experience. I can see a representative from our team has reached out to our accounts team to make sure this is processed correctly today. We are sorry for any i...
Read morenconvenience and thank you for your understanding. xx
Then why am I still here waiting for my refund? You have told me countless times that the accounts team will process my refund. I'm still waiting. Not good enough
First and last time buying from here! Should've read reviews first
Firstly, i bought a dress for a very special occasion and to me, was the perfect dress in what i saw in the photos. It arrived and i didn't even have to take it out the bag to notice how bad the quality was. Manufacturer tag and label was still attached and looked tacky. Sizing was completely off and did not fit. Distraught and frustrated, returned it, had to pay for a return which is ridiculous, for them to give me a credit for the full amount. I do not need a $99 credit because i don't want to shop from here again. I'll just be disappointed a...
Read moregain. I emailed their customer service with a very detailed email because i had made my purchase through Afterpay and the response i got back was honestly not good enough. Looked like a default template message that directed me to just read through the returns policy, which i already had and stated that in my email. Not much care gone into their customer care. I work in retail and when a customer is not happy, we make sure we give them what they want.Hi There, We are sorry to hear about your disappointment. Please email info@hellomolly.com with your order number and let our customer service team know you have been in touch via here and they will b...
Read moree able to assist you in organising a refund instead :) xo
- 5 reviews
- 1 like
Disappointing Service and Products
Ordered a jumpsuit (Day of Destiny) and had to return both my orders. There was no real difference between a size M and L. Disappointing. Customer service was horrible, they only also post their good reviews on their website. Not to mention, their returns policy is the worse thing I’ve ever come across. Like if customers aren’t happy with a product, they should at least be offered their money back. Now I have getting a store credit. The material quality is also extremely poor quality.
Hi Macie, We are sorry to hear about your disappointment. Please email info@hellomolly.com and our customer service team will be able to assist you with any questions you have regarding your return. I...
Read moref you would prefer a refund, we can absolutely arrange this for you instead xx
Well funny you say this now, I wrote on my returns form a small complaint and that I would’ve preferred it. But your employees obviously just don’t care enough to consider taking it to higher up manag...
Read moreement. I’ve previously sent emails for them to just be ignored anyway.Hi Lovely, can you please let us know your email address or order number so we can take this further to our Customer Service Supervisor? xo
Find out how Hello Molly compares to other Footwear Shops & Brands
Know better, choose better.
FALSE ADVERTISING OF PRODUCTS
Not happy Hello Molly.
I purchased a playsuit from hello molly and it was nothing like the picture in colour.
The picture was a beautiful blush pink and the playsuit was and awful light brown.
When I emailed exhaling I felt I did not get what I was expecting I was simply told I was not aloud a refund.
They do not do refunds and I can clearly see why!!! Because there pictures are so edited to make you want to buy the clothes.
WARNING YOU DO NOT GET WHAT YOU PAY FOR....
Read more I will be going to consumer affairs I have never had this problem with other online retailers. Also there sizing is tiny. Not made for Australian women. Not happy and bad customer service.Hi Sophie, thanks for taking the time to leave your review. I'm sorry that your experience with Hello Molly has not been a positive one. Every item that is sent out should match what is pictured (unle...
Read moress of course we made a mistake which we work very hard to fix asap!). Sometimes, colours can show up a bit differently depending on your screen resolution or device settings. Once more, my apologies for any hassle you have experienced in this situation. I hope that any future experiences with Hello Molly are much more smooth xo
- 2 reviews
- 2 likes
- Verified
Wrote a review but they deleted it to save face
Ordered a dress (“ST LUCIA MIDI DRESS MUSTARD”) and a Star hair clip. I was pretty let down by the quality of both the items, I got these for an event and wasn’t able to wear them and it left me very out of pocket. I am a full time uni student so I don’t really have much money but I thought If I got a nice dress that I can wear to nice events on Afterpay it should be fine, unfortunately the quality and fit was a bit of a let down. The star hair clip doesn’t have any teeth and is pretty cheaply made it doesn’t sit in your hair and just slides do...
Read morewn even though my hair is curly (I know slipping hair clips is more common on straight silky hair). The dress fits really oldly even though I’m similar in size to the model and the print was a lot fuller than I thought, I spilt some water on it and the colour came out so now I can’t return it and I can’t ever wash it because the colour will all run off. Just really upset about having to pay $77 for two items I can’t return or ever use. They also got rid of my review so it doesn’t seem like they really want to help me at all.Hi Shaniece, thanks for taking the time to leave your feedback. I'm sorry to hear your experience with Hello Molly has not been a positive one. I looked into this and see the review you left on our si...
Read morete was automatically flagged for profanity and therefore not published. It doesn't look like you reached out to us directly yet but if you'd like to email us on info@hellomolly.com I'm sure we can find a way to turn this experience around! x
- 10 reviews
- 1 like
Terrible Quality, even worse service
I purchased a top from this online store. When I had hand washed it, the tassles all came off. I told Hello Molly and they refused to exchange or refund the purchase because I had washed it. I will never shop here again
Hi reeni89. We're so sorry to hear this happened with your Hello Molly purchase. We would love the opportunity to turn this around, so if you email us at info@hellomolly.com we'd be more than happy to...
Read more work out a solution with you. Again, our sincerest apologies.
Amazing customer service
Customer service from Bella was outstanding. Her dedication to quality customer service makes me want to continue shopping here! The range of dresses on Hello Molly is impressive. I didn’t have the best expericne with my order but Bella was able to sort me out and I am forever grateful
Hi Molly, Thanks for sharing your review! :) So sorry to hear you didn't have the best experience on your recent order but we're glad Bella was able to assist you with any issues. We hope any future o...
Read morerders will work out a lot better next time! If you ever need assistance with anything else, don't hesitate to be in touch with us again. We're always happy to help! xoQuestions & Answers
Hi hello molly, I was wondering how the OUT AFTER DARK MAXI DRESS METALLIC BLACK looks in plus size people. I also was wondering about the sizing for this dress because there’s no reviews from anyone above a size medium, I wanted to know how it looked in a large or extra-large please. Thank you xx
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hello, I was wondering when the PARTY LOVER MIDI DRESS AQUA will be back in stock, in a size small? Thanks :)
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Hi Hello Molly! I was wondering when the Coolness Calling dress in white would be restocked?
Hi Lovely, We don't have a set date at this stage for this one however make sure to sign up to be notified when it does come back. We also add 100 new styles to our new arrivals section on Sunday so you might find something you prefer :) xo
Get an answer from our members and Hello Molly representatives
Details
| Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $50.00 |
| Mens / Womens Clothing | Womens |
| Labels Sold | Own Label |
| Buy Now, Pay Later Options | AfterPay |
| Type of Footwear Offered | Casual & Dress Shoes |
| Clothing Type | General / Everyday and Swimwear |
Extra Information
Contact info for Hello Molly
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Lovely, We are sorry to hear about your experience. Our team has looked into your order today and organised the refund back to where the store credit had first originated from. Please allow a few b...
Read moreusiness days for the funds to reach back to you :) Let us know if there were any further issues xx